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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2017 Ford F150 from ***** ******* Highland on October 9 of 2022. I purchased the truck for $40,000 and I have been making payments of $700 a month for the remaining four months I have only gotten to drive this vehicle for one month the salesman ******* sold me the vehicle without a passenger rear seat, belt buckle and with a failed oil pan, as well as a passenger front faulty wheel bearing, which has supposedly been replaced. According to ***** ******* service I noticed an oil leak, approximately .as well as a passenger front faulty wheel bearing, which has supposedly been replaced. According to ***** ******* service I noticed the oil leak approximately a month and a half and to purchase a vehicle I have notified Ford Ford claimed that it is a national back order part I have spoken to the general manager of ***** ******* ********. He told me he would contact me and follow up and claim that they would give me a rental vehicle and I have not heard back. I have been told numerous times that there is nothing that they can do but they have not given me any form of compensation or a vehicle for this massive inconvenience due to the negligence of the ***** ******* service ***** *******, and ***** ******* sales department. This is a huge blackeye from not only a Ford motor company, but also ***** *******, ********, and I demand some form of rectification for this massive inconvenience.
Business response
03/07/2023
We are very sorry for Mr. *****'s inconvenience. We have offerred him a free rental vehicle and the backordered part should be here this week. He is picking up his rental tomorrow. I'm sorry but we are unable to offer him car payment compensation as we have no control over OEM parts availability.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.