ComplaintsforJiffy Lube
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They did my oil change after ********* inspection they didnt put cover back on right broken all up from it dragging and didnt put enough oil in engine thus engine was severely damaged as a result needs new engine replacement/ another car been in rental since the event now dont have a way to work after lost previous job with ********** from no transportation after been that I always stay on top of all maintenance for this vehicle.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 11, 2024 I went to the Jiffy Lube location on *************************************************************************************************************** because there was a specific problem with my car. They checked and determined that I needed new Spark plugs, oil filter and cabin filter (invoice attached), and I was told that there was a warranty for the Spark Plugs (total $325.38). The same problem continued for days and on April15,2024 I took it to ******** and they told me it was a Spark misfire. I went back to Jiffy Lube in the location mentioned above and they told me the warranty, that needed to do a fuel injector instead to clean the exhaust. I did as recommended, paid $142.99, but the problem continued. On April 22, 2024 I went back to the same Jiffy Lube because they had told me I needed to replace the ignition coils ($468.01), which they did and told me after that the car should be working fine. The car continued to have the same problem. I took it to get a diagnostic test at Autozone again on April 23, 2024, which would tell me about the Spark misfire. I took it to Jiffy Lube again on April 24, 2024 and I told them that the car was still having the same problem. The manager at Jiffy Lube told me without taking a look at my car that I needed a new fuel injector, but I would have to pay for it. After telling him I could not afford to pay anymore he talked to his regional manager and that he would provide that service free of charge, but I would have to return the following week. I returned on May 2, 2024, and after waiting for an entire day, and losing a day of work they said the fuel injector was changed. The next day May 3, 2024 I drove the car for a few blocks and it completely stopped, the car would not move. I had to tow it to my house, and to ******* Chevrolet so they could find out what the problem was. There they found that the Spark misfire was a minor problem that should have been taken care of when I first took it to Jiffy Lube, but that the main problem was the transmission.
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.