Customer ReviewsforAmeriDream Fence and Deck

They Damaged my vehicle causing 4 thousand dollars of damage and then told the insurance I lied so they would deny the claim. I have photos and their license plate and everything yet they don't care. Told me to write reviews and do whatever because it's not their problem.

Bad company, put my fence up and looks like all rough sawn, lots of dirty boards with old concrete stains on them and service calls three different days that no one showed up . They keep saying they are rescheduling and then that day comes and nobody shows. My wife got cut on a big nail sticking out while weed whacking and two top caps were never nailed, when the wind was blowing , the caps fell in the grass and we discovered them laying there. Im getting lawyers to ***

We ordered a vinyl fence and we upgraded everything because supposedly everything had a warranty. Our gate is sagging and I am in a wheelchair and cant fix it. I contacted them finally someone responded after three months and told me to call the person with the company to set up an appointment to get the fence tightened shouldve been free under warranty but they told me they would send out a technician it would be $450 just to come to my house plus anything they did would have a charge youve been in force just tighten a bolt, I would stay away from this company and their products. We are really sad we ordered from them. Buyer beware

The installation of my fence was completed, unfortunately the top rail on the fence was not supplied. It is not what was promised or paid for. Am waiting to hear back from the company. The fence does not match the picture that was presented to me. I expect them to rectify the situation.

I don't recommend AmeriDream and won't hire them again. This over $10,000 project was a FUBAR. Salesman ********** came out Oct 23rd to take view the property and take measurements. He said the neighbor's fences wouldn't prevent installing our fences back-to-back (It's actually a zoning violation, we later discovered). Dec 6th, workers dug 3-foot-deep holes through our lawn and garden where no fence can be placed. The Village came to inspect and realized they were working from an illegal permit; the application indicated "no existing fences". We agreed to have them install the legal part of the project at the lesser cost of approx. $2,600. I told the crew chief the West gate was installed backwards. He said, "OH, that's the direction my company always has us install them." I asked, "Then why did you ask two days ago, which direction I wanted them?" The three gates did not have a professional appearance: West gate: backwards, stained with oily tread marks, missing handles. East gate: backwards, jams at the top and needs to be trimmed, missing handles. South gate: backwards, cut ragged, crooked, missing handles. Overall, this project was sloppy. They left behind thick mud all about our walkways, patio, and in our garage.The refund owed was put in wrong; charging more instead of refunding us. This took a week to correct.Dec 14th, they scheduled a crew to correct the gates Dec 19th. Dec 20th, the crew (one guy) came out. He presented an excuse as to why the ************ had to remain that way. I showed him how to hang a gate straight using shims. Following my instruction, he removed/replaced the ************, trimmed the East gate, added handles to each gate, and repaired the direction of the West gate but didn't clean stains from it.

*** did and excellent job on the sales end and Expediting ***** which delayed the project resulting in four emergency requests. The installation process took longer than expected due to cold and windy weather and hard soil as a result of lack of rain. The crew did and excellent job and clean up up after the job unlike ***** which left two of their paint cans in my yard.

I had them install my fence and I am regreting it due to customer service.]. They decided to nail my gate post to my house and not saw cut like they where supposed to and what i paid for. I have sent multiple emails and left multiple voicemails with no response. I have also gone to there office and was promised that it would be corrected and my siding would be fixed and nothing has been done for over 3 months. They are extremely poor at getting back to customers. I am simply asking for what i paid for and the damages to be fixed. At this point I just want the post to be fixed and i will replace the siding myself.

This is the worst company. Dont waste your time with them. They have a bunch of panzees working for them. They dont even deserve the one star they got, that seems to be the lowest you can go. One of the installation guys swore at me in Spanish and left without completing the job. Very bad customer service. I cannot believe this company has A- rating. BBB is really doing something wrong in the rating. This company *****.

Absolute worst customer service for a quote. After months of calls, no answers, appointment dates, cancelations, no shows, excuses, we are still waiting for a quote. The young lady that occasionally answers the phone tries but the rest (thus the one star)....not impressed. Must not need the business. Tried long enough. Went with Knockout Fence Company in Bourbonnais. Immediate answer, response, appt. that got moved up, showed up and sending a quote.