ComplaintsforDr Fix
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I came in to replace my cracked screen to Dr fix. I live about 45 min away from the location. The guy changed my screen, but broke my camera in the process. The gentleman tried to say my camera was like that, after some dispute and showing him proof that my camera worked, he agreed to fix it. He didnt have camera in stock, so I had to return a week later to get it replaced. Another week goes by my screen begins to glitch. I come back in, but this time the office manager comes out and says they dont have any screens available. I mentioned to him I was still under warranty and all he said was, to check back in the following week to see if screens have arrived. He was not helpful at all and dismissed me. I mentioned I lived far and I wanted to make sure that if I came back the screen would be replaced or fixed. To which he said he made no guarantees.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.