Customer ReviewsforThe King McNeal Collection LLC

I ordered a backpack for my son. The 1st day day he used it, it broke and came apart. I've called and emailed with my order number and did not receive a response. I do not recommend buying from this company. The backpack I purchased was not pricey. I did not want my money back but I did want the backpack replaced.

I placed an order on November 2nd for approx. $300, for multiple items. I, as well as my wife, were excited by the products on the screen. After placing the order, I received an email on Nov. 3rd, stating that the items have been shipped. As of Friday, Nov. 10th, the below message was provided through the tracking number from UPS:Estimated delivery The delivery date will be provided as soon as possible.Current Event -> Label Created Future Evento On the Way I reached out via the email provided for contact and asked if this would be shipped to me by the 14th, no response. On Monday, the 13th, I sent a second email and again no response. Finally, I called their contact number, got a vm, left a detailed message, including my email and phone number, and again, no response. I've asked to receive a full refund as this was a birthday gift for the 15th, and that date has passed. The lack of follow-up and updates on the tracking shows horrible customer service and I, nor my wife, will ever do business with them again. Further, I plan to share this terrible experience with others to keep this from happening to anyone else. The sad part is, that their location (********, **) is less than an hour from my home, I could have picked the items up! Again, disappointed as I wanted to patronize this company, but the first experience, dictates future engagements. I highly recommend that NO ONE does business with them and they stop sending me all of the creepy spam email!"Did you hear that?!?""That's the sound of team King ********************** STOMPING, stepping celebrating your order, and becoming a new customer!We HOPE...This isn't a one-time occasion, and we continue to serve your custom Greek apparel needs in the near future.Again, thank you for your order, and my brother, and I THANK YOU! The King McNeal Collection"Then this one..."shhh don't share this email"After this experience, believe me, I won't!

This company states that returns can be made, but you only receive a store, credit, not your money back. With this in mind, I bought two sizes of one product and returned the other product because I planned to continue to patronize this business. It has been months and they will not reply to my emails about my store credit, which is over $70. *** contacted them on social media and by email. Now I understand they intend to keep my money without giving me a product. Are usually try to support our own people, but this puts a bad taste in my mouth. Buyer beware!