ComplaintsforTaylor Morrison Home Funding
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 27, 2021 I received a tax bill for unpaid real estate taxes. These were supposed to have been paid from my tax escrow account with Taylor Morrison Home Funding (TMHF) which was set up at time of closing on September 9, 2020. Taxes were due Dec.1, 2020. There have been multiple calls, emails and a letter to TMHF during the period March 29-April 26, 2021 in an effort to resolve the problem but there has been no return communication. Due to the company's negligence, I paid the taxes on April 14, 2021, including penalty fees, from my personal checking account in the amount of $3,969.46. The attached documents provide a more detailed description of my attempts to have this matter resolved. The escrow account has had more than sufficient funds to pay the tax bill. I am asking that TMHF simply refund me the $3,969.46 that I have already paid and that they provide an Escrow Code to my county of residence in Florida. I am also expecting that TMHF will pay the late penalty fee.Business response
09/20/2022
We have responded to ************** complaint in writing and addressed the penalty fees which was deposited into his escrow account on June 16, 2021 and refunded a portion of his escrow funds on July 13, 2021. The next disbursement is scheduled for November 2022 for Nassau County Tax Collector. This letter is being mailed out today September 20, 2022.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.