ComplaintsforDiscountMags.com

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Initial Complaint
10/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We cannot get them to stop sending magazines to us.*************** *****************************************
Business response
10/26/2024
We don't have an order for a ***** ***** at ********************************** We don't have any orders going to ********************************** I don't know what title the customer is receiving but I recommend calling the publisher of the magazine. They could tell you where the order was placed.
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ask to ****** a magazine order after 1 issue. They have a satisfaction guarantee 100 percent refund. They said no more refunds 6 in 2 years "abusive with refunds". I emailed them back told them to cancel any subscriptions thru them and delete my account. They would not. You can't find any info on them address phone number or other.
Business response
10/01/2024
This customer has canceled a copious amount of orders and is being abusive with refunds. We sent the customer an email stating this: We see you have placed orders from July 2023-August 2024. We greatly appreciate your business and definitely want to make sure you are satisfied with your orders but it also seems your refund requests have become quite often. I will run down the orders with you and also advise that you should not place anymore orders unless you know for sure you are interested in the title or we may not be able to issue a refund.

Order Number: YQ6284876 for $11.66 for 2 titles. Order placed on 7/15/23 and customer canceled and refunded on 10/30/23.
Order Number: TJ9784424 for $5.83 for 1 title. Order placed on 7/22/23 and canceled and refunded on 7/24/23.
Order Number: TA7333788 for $20.67 for 1 title. Order placed on 7/31/23 and canceled and refunded on 10/26/23.
Order Number: KH6777343 for $6.03 for 1 title. Order placed on 5/25/24 and canceled and refunded on 7/22/24.
Order Number: ********* for $5.57 for 1 title. Order placed on 5/25/24 and canceled and Gift Certificate provided on 8/23/24 because card on file was no longer active.
Order Number: WZ7673939 for $5.57 for 1 title. Order placed on 6/26/24 and canceled and refunded on 6/26/24.
Order Number: ********* for $8.14 for 1 title. Order placed on 8/31/24 and canceled and refunded on 9/26/24.
The customer has placed a total of 11 orders with us and has canceled 7 of them. Our terms of service discusses this as well. Link below:
**************************************
It clearly states: Refunds are available only as described in our Refund Policy. While we will strive to provide returns and refunds, excessive or abusive refund requests will void our Refund Policy.
We have banned the customer as well so they can not place any more New orders in the future.
Customer response
10/02/2024

Complaint: 22363290

I am rejecting this response because they have a satisfaction guarantee 100 percent refunds if not satisfied. Misleading and false advertising. I ask them to delete any subscriptions and my account with them due to this.

Sincerely,

**** *****
Business response
10/02/2024
We reject his rejection. Our satisfaction guarantee is for customers who don't take advantage of the policy. Our policy also states refunds are available only as described in our Refund Policy. While we will strive to provide returns and refunds, excessive or abusive refund requests will void our Refund Policy.
We take this abusive behavior very seriously.
This customer has canceled a copious amount of orders and is being abusive with refunds. We sent the customer an email stating this: We see you have placed orders from July 2023-August 2024. We greatly appreciate your business and definitely want to make sure you are satisfied with your orders but it also seems your refund requests have become quite often. I will run down the orders with you and also advise that you should not place anymore orders unless you know for sure you are interested in the title or we may not be able to issue a refund.

Order Number: YQ6284876 for $11.66 for 2 titles. Order placed on 7/15/23 and canceled and refunded on 10/30/23.
Order Number: TJ9784424 for $5.83 for 1 title. Order placed on 7/22/23 and canceled and refunded on 7/24/23.
Order Number: TA7333788 for $20.67 for 1 title. Order placed on 7/31/23 and canceled and refunded on 10/26/23.
Order Number: KH6777343 for $6.03 for 1 title. Order placed on 5/25/24 and canceled and refunded on 7/22/24.
Order Number: ********* for $5.57 for 1 title. Order placed on 5/25/24 and canceled and Gift Certificate provided on 8/23/24 because card on file was no longer active.
Order Number: WZ7673939 for $5.57 for 1 title. Order placed on 6/26/24 and canceled and refunded on 6/26/24.
Order Number: ********* for $8.14 for 1 title. Order placed on 8/31/24 and canceled and refunded on 9/26/24.
Order Number: ********* for $7.84 for 1 title, Order placed on 8/31/24. We tried to cancel and refund and card on file is no longer active. Gift Certificate provided because card on file was no longer active.
The customer has placed a total of 11 orders with us and has canceled 8 of them and 1 of them is from Oct 2023 and it's past the refund policy.
Our terms of use discusses this as well. We recommend the customer reads Our Terms of Use. Link below:
**************************************
Out of the 4 orders placed in 2023 there's only 1 order the customer didn't cancel. This order was placed on 10/01/23 so this order is 180 days past the date pf purchase so it's non-refundable. Out of the 7 orders placed in 2024 five have been canceled.
Customer response
10/04/2024

Complaint: 22363290

I am rejecting this response because:
Due to satisfaction guarantee please go head and post my complaint so other people can see how this company puts out misleading and false advertising. Any customer should be informed on this companies true intentions especially senior citizens who are being taken advantage of that is why I will be posting all about this company with **** and also with magazine company that are giving therem a bad name. Any consumer should avoid Discountmags at any cost to misleading and false advertising!!!

Sincerely,

**** *****
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 3 magazine subscriptions from DiscountMag.com. I only received one subscription. (People) I kept waiting for the other two subscriptions. One, (HGTV) never came. The other subscription ****************** I've only received two. (I should have received several by now.) I've tried several times to reach out through their website, but the messages don't seem to go through. (I think they may have a bug in their website.) I also left a message and have not received a call back. Obviously, they have NOT tried to resolve the matter. Terrible company with terrible customer service! I'm going to try reaching out to my bank to let them know about the fraudulent charges.
Business response
08/30/2024
We show we spoke with customer on 8/28 but she had to end the call to go to an appointment. We show an order from 11/24/23 that had HGTV and Travel + Leisure, Order Number: AJ2983244. This order was placed 9 months ago. We have already sent status requests to the publisher's processing centers on both titles.
Customer response
08/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/24/24 I purchased a print & digital subscription to ********************** through DiscountMags.com. When I purchased it, the company said I could cancel "for any reason" within 6 months and receive a refund. I tried to cancel and was refused any refund. The reasons they gave were because I had: (a) purchased a subscription 2 years ago and then cancelled it shortly thereafter, (b) used a different email address than the one I used 2 years ago -- one was a personal Gmail account, the other was my university account, and (c) used an abbreviated version of my name for the mailing address, instead of my full name because I didn't want my full name appearing on the magazine cover. I thought that the company was not standing by the spirit of their ********************* policy. When I contacted them, I had still not been able to access the digital portion of my subscription, which frustrated me, but I decided to wait to see how their service would be going forward.The company said I would be able to activate my digital subscription within 1-4 weeks of the purchased date (5/24/24). As of 8/21/24, I have still not been able to access the digital portion of the subscription. What's more, the company also said the print subscription would start between July 19th - August 16th. Again, as of 8/21/24 I have not received anything from them despite the date range they committed to. Whatever is causing the problem/delay, the fact remains that I paid $99.59 for a print & digital subscription and the company has not delivered either within the date range they committed to. Because the company has not fulfilled their promise to deliver the product they sold me in the date range they promised, I believe it is reasonable for me to request that the subscription be cancelled and that I receive a refund for what I paid them.
Business response
09/11/2024
This customer has been abusive with cancellations and refunds. We are not issuing a refund on their recent order due to this. The customer can view our Terms of Use at: **************************************
Customer response
09/11/2024

Complaint: 22176545

I am rejecting this response because:
The company has said that I have been abusive with cancellation and refund requests. The only cancellation and refund request I made in the past was over 2 years ago. I hardly see how that counts as "excessive."
Nevertheless, the fact remains that I am not receiving the product that I paid for from the company. I would earnestly like to either receive a refund or to receive the product that I paid for. I don't see how the company can deny a refund request when they are not upholding their end of the transaction.

Sincerely,

****** ********
Business response
09/18/2024
The situation has not changed. The customer violated our terms of service and attempted to circumvent and avoid detection by creating different accounts . The customer placed 2 high value orders with different information. We canceled and refunded the first order. We will not refund the 2nd order. We take fraud very seriously.
Customer response
09/24/2024

Complaint: 22176545

I am rejecting this response because:
The company is not delivering the product that I paid for. It has been more than a month since the company said I would start receiving the magazine. What is the company going to do to guarantee that I receive the product I paid for? Will I receive a prorated refund for the portion of the subscription that the company has not delivered?

Sincerely,

****** ********
Initial Complaint
08/09/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The item was not as described. I ordered a study guide. What I received was a small book with a photocopied title of the book I wanted, but the content was completely unrelated and it was 1/4 of the actual size. I tried contacting the company but they have no listed number, and their automated email states that they have a high volume of emails to respond to at this time.
Business response
08/20/2024
The customer would need to ship the book back to the fulfillment center. The address is on the package the book was shipped in but customer would need to ship the book back to receive a refund. We recommend customer gets tracking with the package when they ship the book back. Customer can contact us **************.
Initial Complaint
08/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this magazine (Sports Illustrated) for my husband back in November 2023 for 2 years for a Christmas gift. He only received 2 issues. Now they are saying the magazine switched publishers and no other feed back. I would prefer him to get the magazine for 2 years like he's supposed to but will take a complete refunded if not.
Business response
08/06/2024
Sports Illustrated magazine, Order Number: JL6478374, placed on 12/07/23. Sports Illustrated was On Hold. The title was going through a transition. The Sports Illustrated and Sports Illustrated Kids titles were On Hold due to a new publisher taking over. Just a few weeks ago though the publisher said subscriptions will start to resume. We have sent the customer an email as well with this info and also provided articles discussing this transition to ************* We let customer know we can make a one time exception if they want and issue a pro rated refund.
Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In December of 2023 I ordered a one year gift subscription of Sports Illustrated $20.99. Recipient has one received two issues. The only way to contact DiscountMags is through their website. I've made multiple attempts to contact them but message never goes through and I get this popup: "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays. Contacting us more than once about the same issue may cause further delays. We promise well get back to you as soon as we can. We appreciate your patience."This is my order information:Account #: ********** First Issue: March 2024 Last Issue: February 202 I want a refund because I believe this company to be very false.
Business response
06/15/2024
We show Order Number: AA3329792 for ********************* for Sports Illustrated placed on 12/15/23. The customer can can reach us by calling **************. We are open Mon-Fri. You can also contact us via email. You would go to DiscountMags.com and go to the bottom of the page and click Contact Us. Then click on the reason why you are contacting us. Then you can send an email. Some customers have reported missed issues and what we do know is that Sports Illustrated is currently going through a transition. The Sports Illustrated and Sports Illustrated Kids titles are on hold due to a new publisher taking over. The Sports Illustrated website is also being updated. Account details below.
Account #: **********
First Issue: March 2024
Last Issue: February 2025
If customer wants we are able to cancel this order and issue a pro rated refund. We have also contacted the customer directly at ******************.
Initial Complaint
05/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A 4-year subscription to Popular Mechanics has only been running for about 1 year but this last issue I got a notice from Popular Mechanics saying my subscription has run out? Discountmags reference # KK8798434. Their resolution webpage is apparently non-functional with nothing happening after you press then submission button. They do not list a 800# on their webpage
Business response
05/09/2024
Yes we show an order for Popular Mechanics, Order Number: KK8798434, from 3/15/23. This order is for a 4 year term. It appears the customer spoke with one of our agents on 5/07/24. For future reference our ph# is **************. We have sent a status request to the publisher's processing center asking them for the service dates and to confirm it's a 4 year term. It typically takes 5-15 business days for them to respond. We also know our agent sent an email to the customer asking for the account# on the mailing label so we can access the publisher's website to see what is reflected there. If for any reason the order didn't process properly and the term is shorter than 4 years we will issue a refund to the customer.
Initial Complaint
04/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On multiple occasions I have attempted to communicate with and stop emags.com from deducting $***** from my PayPal account on a regular basis. The request questions to stop emags.com are always phrased in a very ******* manner thus confusing the customer ... this emags.com went from a dime to ***** and I never wanteed this ...
Business response
05/07/2024
We can't find any order under the name ***************************** or associated with email address: ****************** Customer is stating emags but we don't know what that is. We are DiscountMags and we can't find any order for this customer.
Initial Complaint
03/25/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered an annual subscription to Popular Mechanics on 11/27/23 11:35:58PST order number HU2924323.I have still not received any magazines. I have tried to contact them via their support page but appearently their "Send a Message" button looks like it has been disabled and have never received any response from DiscountMags.I want the annual subscription I paid for, or a full refund.
Business response
03/28/2024
Yes we show an order for *************** for Popular Mechanics placed on 11/27/23, Order Number: HU2924323. Once we received this message we sent a status request to the processing center and were made aware this order was returned. That would be why nothing has been received. Since the order was returned we have canceled the order and have issued a full refund. We also supplied the customer a voucher for the inconvenience.

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