Customer ReviewsforWellNow Urgent Care

Worst ever. Should be investigated and shut down. Making communitys worse day by day .

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

I visited **************, ** on Sept 17 2024. I paid my $75.00 copay when I was at the ********** location on Sept 17, *****. Since then, I have received a bill saying I owe $75.00 still. I called WellNow on Oct 04, 2024 and spoke to a man who told me to email with proof of payment and the account information which I did that same day. I never received any response or acknowledgement to that email and was surprised when I received another bill in the mail with a statement date of Oct 31, 2024. I called the number on the statement on Nov 04, 2024 and spoke with a woman who told me that she escalated the issue and that I'd receive a call back in ***** hours along with an email confirmation. I called today on Nov 15, ******************************************************* with a supervisor and after 3 hours and 22 minutes on hold they hung up on me. I called back and was also hung up on when I asked to speak to a supervisor. I am currently calling right now and speaking to a third ****** today and am currently on hold. I don't understand how this is still not cleared up almost two months later. This is a horrible business practice as I keep getting texts and emails about the outstanding bill which I shouldn't have received in the first place.

Thank you for the opportunity to respond your review on behalf of *************************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

They kept sending the insurance information to the wrong address. Finally corrected but never updated the payment from insurance or myself. Called with my insurance company and was told it was corrected and there was a zero balance. 1 year later get a notice that they sent to a collection agency still showing that money was owed. Took another month for the collection agency to update the file showing no payment was needed and the balance was zero. Their billing department needs training. Would not recommend going to them.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Computer system was down for my visit, so they billed me. I received the bill, paid it and then was charged again after an autopay had been set up on my account. I have sent 4 emails with no response and made 3 phone calls, each time being told it would be taken care of and nothing has happened. There are no real contact numbers or emails to be found, only for the call center that is their customer service. Medical staff is always great.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

My daughter presented her insurance card at the WellNow in ****** (closest to the **************************) and was told by the woman who checked her in that her insurance WAS ************* forward to 3 weeks ago and I'm looking at a bill for $240, because her insurance was not accepted by WellNow. My daughter was instructed by me to go to another facility if her insurance was not accepted. WellNow employee gave my daughter incorrect (false) information which I'm now being billed for. I have now made 4 calls regarding my daughter's account for the charged billed for on 8/29/24 for my daughter in the amount of $240.00. A case was opened & was promised a return call over 2 weeks ago from a supervisor and have not heard back from anyone at WellNow. The employee's error is costing me $240 (+$40 copay). WellNow is asking me to be responsible for WELLNOW'S ERROR. At best this is incompetence and at worse it's fraud.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Unprofessional, dismissive treatment during allergic reaction at urgent care. I couldv're died. T, and L should not be in health care.I visited for the first time after experiencing an allergic reaction while in class. I promptly scheduled an appointment for 7:50 p.m. and called 15 minutes prior to notify the clinic that I would arrive by 7:52 p.m. However, my call was unanswered.Upon arrival, I found the clinic doors locked. I knocked for approximately four minutes, during which two front desk staff members observed me through the door, laugh instead of offering assistance. At 7:56 p.m., they finally opened the door and informed me I was late and could not be seen. This was stated without consulting the doctor. When I inquired about a possible 15-minute grace ******* one staff member, identified as T, told me they would not accommodate me.Despite explaining that I was experiencing an allergic reactionI was in distressthey initially declined to see me. After pressing them to ask the physician, the doctor agreed to see me. However, another staff member, L, insisted that I complete the online check-in process, including uploading my insurance card, which I had not yet done due to the urgency of my condition. When I explained I was actively experiencing symptoms, her response was dismissive, which felt inappropriate for a healthcare setting.When I reached the co-pay section,If you dont pay, you wont be seen, requiring me to call my father while in distress to complete the payment process. This situation was especially challenging, given that I was experiencing symptoms such as burning sensations on my face, difficulty breathing, numbness, and tingling in my lips.Having worked in healthcare for seven years, I found the lack of empathy and professionalism exhibited by these front desk staff members deeply concerning. I worry about the impact such treatment could have on vulnerable patients, particularly the elderly, and am saddened by this experience.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

They are thieves, they pulled money out of my account after I paid in full for my visit and even asked them if I will be paying for anything else. I call them and nothing , they give me an email address to make a complaint to and nothing. I will be suing.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Physicians ************** (WellNow) follows billing practices that are unscrupulous, deceptive and maybe even illegal. The are a ripoff! I went there for a sore throat, cough and sinuses. They collected $35 during my visit. I wasn't informed of any other charges, but later I got a statement stating that I owed another $297 with absolutely no details or explanation other than to show the "original charge" was $451 with an "insurance adjustment" of $118. On their website, they say that the self-pay pricing is $165 (and even list all of my symptoms). I've previously been to one of their facilities when I had no insurance, and that's what I paid. But because I had "insurance" (really not insurance, but MediShare), they more than doubled the "original" cost and are billing more out of pocket than the self-pay option. I tried calling the number they gave and the number didn't work! I've sent 4 letters, to the billing address and to the actual location disputing the amount and asking for details and have received no response. About once a month I get a call and/or text message saying that I owe the money. I see that this must be their standard practice, given the other "reviews" listed here. I guess they count on people not checking the BBB. I left a negative ****** Review and others should also. This is a scammy practice.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Paid the $35 copay. Wellnow trying to charge $35. Went to the clinic they sent the receipt in to show it was paid? Now they are trying to charge $70. The clinic service was great. The billing department $;( ??. And to top it off. They dont answer the phones? Been on hold twice and waiting over a 1/2 hour and no response?

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Wellnow automatically debited from my bank account a month after I visited for a second copayment. I made the required copay when I was there, that is how wellnow had my debit card information. I never authorized a second copayment and a second copayment was not due by me. My insurance payed all of the bill except my single copayment. Im furious that they took my money without me authorization the withdrawal. I have a receipt, and its on my bank statement, but they said they show no payments when I was there.

Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.