Business ProfileforFreedomRoads, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege vehicle repairs and add-ons are not being serviced correctly.
- Consumers allege the business is not holding up promises to correct damages done to consumer’s vehicles while being serviced.
- Consumers allege the business is selling defective merchandise.
- Consumers allege the business is not upholding warranties, paying out refunds and following insurance policy’s procedures for payouts when due.
- Consumers allege not being able to get a hold of customer service.
On 01/19/2023, the BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/06/2023, BBB has not received any response from FreedomRoads, LLC.
In February 2023, the BBB investigated FreedomRoads, LLC’s business practices. This investigation was prompted by a large number of complaints alleging issues regarding vehicle repairs, defective merchandise, issues with vehicle insurance coverage and more.
Please see the BBB article regarding used vehicle sales and scams here.
On 1/19/2023, 1/25/2023 and 1/31/2023, BBB requested additional information. As of 2/6/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of FreedomRoads, LLC business practice.
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 250 Parkway Drive Ste. 270, Lincolnshire, IL 60069-4346
- BBB File Opened:
- 8/13/2007
- Years in Business:
- 21
- Business Started:
- 2/26/2003
- Business Started Locally:
- 2/26/2003
- Business Incorporated:
- 2/26/2003
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- The House
- Camping World RV Sales
- Related Businesses
- Business Management
- Mr. Marcus A. Lemonis, Chairman/President/CEO
- Contact Information
Principal
- Mr. Marcus A. Lemonis, Chairman/President/CEO
- Additional Contact Information
Fax Numbers
- (847) 487-5575Other Fax
Phone Numbers
- (800) 626-3636Other Phone
- (270) 781-2718Other Phone
- (847) 487-5575
Customer Complaints
1,249 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
318 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kelly F
1 star11/18/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.