ComplaintsforCentury Tile Supply Co.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi,We seek investigation of the purchase of Stone Peak tiles made in store from Century Tile.On December 2, 2022, I have taken the time to speak with *************************** from ****************** about my concern of the tiles I have pruchased back in December 2019. I understand much time has passed since initial purchase, but due to the pandemic and labor shortages, issues with the tiles were not noticed until 2020 and caused us much delay. A claim was submitted with Century Tile in 2020 regarding the poor quality of ****************** Highland Black 12x24 tiles. At this time, an investigation with my installer and Century Tile was intiated due to several cracked tiles in multiple areas in my kitchen floor. This claim was submitted within the warranty period. Prior to purchasing, I had worked with *************************** from Centery Tile and was informed that these tiles were of high quality porcelin and durable to wistand the traffic of a kitchen. There was no resolution at the time. Unfortunately, we have deemed this unacceptable and will be pursuing this matter furthur. Since this date, we now have an addtional ***** tiles broken and cracked, with several edges of the tiles chipped or splintered off. These tiles are cracking with even the mere weight of a 150lb person. I want to also take into consideration that I do have two young children (8 years old and 5 years old), in our current household, amongst which one has cut his foot walking on these tiles. This current situation that Century Tile, as well as StonePeak Ceremaics, has left us is not only a defective and poor grade kitchen floor, but also a healthy and safety concern to my family. We hope that we can work together to find an acceptable resolution to this matter and can provide photos and additional information upon request.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.