ComplaintsforNelson Builders Illinois, LLC
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We agreed to have **** Nelson build us a custom home in 2021 and the home was finally completed in March of 2022. We had several issues along the way. Just a few of them include poor communication, unprofessional behavior from **** and his subcontractors. See list Forgot to install drains in the garage. Unwilling to meet us after 5 pm or on weekends to discuss the project. When we were first establishing with **** he gladly met with us outside of normal business ours and once we had a contract he stopped. Our shower tile had to be ripped out and redone 2 times due to sloppy work. His tile crew left empty beer cans in our bathroom. The outside stone was covered in mortar and they pressure washed it and cleaned it with acid which violated the product warranty. As a result the stone had to be ripped out and replaced. We have a Crack in our basement floor, two leaks in the basement. Brand new furnace went out multiple times in the winter. **** still has not completed our 1 year warranty list and now refuses to return our calls or emails. Our closet lights are motion activated and don't work the way they are supposed to.
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Contact Information
1101 Farm Lake Dr
Mahomet, IL 61853
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.