ComplaintsforRestoration Connection, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My basement has been retaining water and they wrote me up an estimate of $9,995.00 and I paid this off. My basement is still leaking water and they did not do half of what I paid for. Now they are giving me the run around and are blowing me off when I try to call them to talk with them. I would like for them to come fix my basement or to give me my money back so I can get someone else to fix it.Business response
08/08/2023
I answered her call. We went back to her house and looked at the problem. We told her we would have to come back because we couldn't see where the water was coming from, and believed it was coming from the wall. We told her we would set a date and time for someone to come back out with a dehumidifier. We took the dehumidifier to her house. We made arrangements to go to her house but she canceled the appointment. We want to help her and have already done more that what we initially agreed to do.
Customer response
08/09/2023
Complaint: 20338059
I am rejecting this response because: he had not completed everything that we had initially agreed to I have proof of that as well as just looking at my basement you can tell that what was written up in the estimate and what was actually done in my basement do not add up. I feel like I've been overcharged based on the way the estimate was written up and the work that was done in the basement I paid for extra work that wasn't done I'm not happy with that. I'm just overall not happy with the way this company handled and continues to handle the situation. The amount of work they've completed and the amount of money I had to pay is no longer accurate given in my estimate he they did that they would complete work in my crawl space as well as put a sump pump in there and no work at all was done in my crawl space . And I paid for two sump pumps when I called he was trying to charge me more money for a second sump pump they didn't charge the walls they didn't paint the floor they didn't do anything in the basement my estimate stated they would do per ********************* owner of restoration connection. His guys did come and put a dehumidifier in the basement and as far as setting up an appointment he called and canceled on me and keeps pushing me back week after week. I would really like to resolve this issue in a timely manner and I either want all the work in my assignment done call Faith included or I want a partial refund
Sincerely,
*************************Customer response
01/08/2024
01/08/2024 This company has been in contact and has resolved this complaint.Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing this letter regarding unsatisfactory service I received from **** ******, a mold specialist. I paid $200 for his mold detection service that I did not receive. Payment was made by check, number **** on August 16, 2021. I contacted **** ******, by telephone, on 08-30-21 at 2:50 pm and 09-30-21 at 2:45 pm regarding the follow-up of his initial visit. He stated "I have been working on a big job and have not had time to follow-up!" In addition to the two telephone calls to **** ******, I wrote him a letter dated 04-11-22 requesting a full refund of $200 for unsatisfactory service, see attached letter. Failure to receive an appropriate response to this problem has prompted me to write directly to you for his actions of fraud! I would appreciate your assistance in resolving this my complaint! I would like to receive a full refund from **** ****** for $200 for services not rendered. I look forward to hearing from you soon regarding my problem! Please feel free to contact me if you have questions or need additional information.Business response
08/18/2022
I sent them mold detection results ages ago. Maybe even a year ago. I still have the information if they need a copy.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.