616 Customer Reviews
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Review from Kathie S
1 star11/16/2024
I ordered a ****** Halloween set for Halloween back in July and the details say its comes in 3 issues and I did the 2 payment plan for each totaling 6 payments but I am now being charged 9 times at about $40 and change each. Nowhere in the description says there will be new sets coming in as I only see 3 sets on the description and pictures I added the sets up totaling $227.94 and then with tax which would be a couple dollars extra but looking through my paid history I have paid $367.78 so there's about $140 floating in the air somewhere.
The Bradford Exchange, Ltd. Response
11/18/2024
Hello ******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Laura B
1 star11/15/2024
This organization charges me for an item I did NOT order, then sent my refund to a credit line business I do not use!!! On top of this, all attempts to reach them by calling them or messaging them came to a dead end. They blocked my number, and waited weeks to say that they "had already refunded me. "This is A BAD BUSINESS. Do not purchase ANYTHING from them.The Bradford Exchange, Ltd. Response
11/18/2024
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Paula B
1 star11/15/2024
This company is a total scam. The ad make it appear you are purchasing a certain amount of items at 1 time. But its really a monthly subscription & the price is for each item. I have called the customer service number, nobody answer & the hold times are over an hour. If you select the call back option you'll never receive a call back. Forget emails they don't respond to that as well. I had to dispute via my cc. I'm now receiving collection notices for failure to pay. I have emailed 15 times asking for the address to mail the product back to with no response. I have never experience anything like this company. Do yourself a favor & never purchase anything from them.The Bradford Exchange, Ltd. Response
11/18/2024
Hello *****, I am sorry for the misunderstanding of this collection! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from McKenna Charmaine B
1 star11/15/2024
I ordered a ring from this company the charged my card twice for the card. Now they are trying to say that my card disputed the payment and that there was a charge back. However there was not my bank statement clearly shows that the money was indeed took off my card twice and that there was never a change back. Now the Bradford Exchange company is sending me letters wanting more money stating that the ring wasn't paid for. When I know damned well it was my bank statement doesn't lie. This company is nothing but a scam. A bunch of money hungry *******. Do not order anything from this company because someone will pocket the money then send you letters stating that your order hasn't been paid.The Bradford Exchange, Ltd. Response
11/15/2024
Hello *******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Scott W
1 star11/14/2024
60 days later no product no communication! Do not buy anything from these scammers!!!The Bradford Exchange, Ltd. Response
11/15/2024
Hello *****, I am sorry to learn you were unable to reach ***************** Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! -*****Review from Jamie M
1 star11/14/2024
This company is a scam. Ordered The Nightmare Before Christmas glow in the dark village. Getting double and triple charged. Tried to cancel through my cc they can't even stop payment. Tried several times to contact Bradford exchange, hold times are ridiculous. Do not order anything from this corrupt business.The Bradford Exchange, Ltd. Response
11/15/2024
Hello *****, I am very sorry for the unexpected charges! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can look into this for you! -*****Review from Rick H
2 stars11/13/2024
Bradford exchange states easy cancelation of subscription but there's selection in the drop down folder. It took me 2 weeks to get a hold of someone to cancel.The Bradford Exchange, Ltd. Response
11/15/2024
Hello ****, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! -*****Review from Margi J
1 star11/13/2024
This has been a nightmare! DO NOT order anything from them. You wait for someone to answer their customer service line for over an hour then still no answer. Emails are returned 2 weeks later. You get emails from something being shipped to someone else!! I hope I am not being charged for that shipment!! I am still after 1 month trying to reach someone!The Bradford Exchange, Ltd. Response
11/14/2024
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Peter H
1 star11/11/2024
This company is the worst. first of all, they lock you into subscriptions that you don't even know you're buying because it doesn't tell you it's a subscription until after you see recurring charges. they don't allow cc payments on their site so you either have to talk to customer service btw their CS ***** or you have to old school mail in your cc info snail mail. I made a payment over the phone with a *** ensured that I would get an email confirm. she's like your payment has been processed come to find they never processed anything the stupid idiots. these people are crooks and they don't care. never do business with this ************The Bradford Exchange, Ltd. Response
11/12/2024
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review from Rachel D
1 star11/09/2024
I ordered the **** *********** canister collection, they took my money and I got nothing!! Do NOT shop with them!!!The Bradford Exchange, Ltd. Response
11/10/2024
I am sorry you haven't received your order! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****
Customer Review Rating
1.06/5stars
Average of 616 Customer Reviews
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