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Complaint Details
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Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I just got off the phone with Rustic Wood with regards to my gate that is opening by itself. The latch no longer works, and I have to tie it with wire in order for it to stay closed. The fence was installed in April of 2022 for over $7,000 so it is not a year old. I was told that I would have to pay $350 to have the gate repaired. I am a senior citizen and need to get the garbage and snow blower out to the alley. From the beginning it has been a terrible experience. My gate in front was fraying at the bottom and I had to use wood glue to repair it. There are full length splits in many of the posts. Nails were used instead of screws and many of the nails are exposed. The wood is very thin and there are no supporting boards on the 6' area. The gates also use the 1/2" wood as well and are not very sturdy. I'm no expert, but I feel that 1/2" wood should not have been used on the gates. Any help you can give me would be greatly appreciated.Thank you,***************************Customer response
01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
12/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We had a fence installed. The gate was not put in properly. Management said they would come out within the week to fix it but failed to show. Now they say it will take until Christmas. They say they have new business to take care of before our gate repair.
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Contact Information
9116 N Milwaukee Ave
Niles, IL 60714-1539
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.