ComplaintsforCupples Construction Inc

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cupples construction did not complete all of the repairs to my home as allowed for by insurance, at my request. I believe I have been billed for repairs that were not completed. I have asked for a detailed invoice as to the repairs completed and the cost to me for each area of repair. Cupples has subtracted some from the balance for work not completed, however the billing method is not sufficient to determine what I’m being billed for and what I’ve been credited for. I’ve asked multiple times for more detailed billing and Cupples has refused to provide this for me. I paid $7000 prior to the beginning of the project. I am willing to pay the remainder when I am certain I am not being charged for work that was not done. I am being threatened by this company when what I’m asking for is not unreasonable. I would like to resolve this matter and pay the remaining balance when I am provided with a detailed invoice for charges for work actually done. I’m hoping BBB can help me get this resolved.

  

  Business response

  10/28/2024

  We appreciate the opportunity to clarify the concerns raised by Ms. **** ******** regarding the roofing and interior work completed by Cupples Construction and ******* ********.
  
  Background and Timeline of Project
  Ms. ******** and Cupples Construction began working together in the winter of 2023. Due to the cold weather, we could not proceed immediately with the roof repair. To protect her home, we winterized the roof using OSB boards, ice, water, and a tarp, ensuring the structure was secure until weather conditions improved. The roofing project was then completed on April 1, 2024.
  
   Roof Color and Warranty Concerns
  Ms. ******** later expressed dissatisfaction with the roof color, claiming it was incorrect. However, her signed work order, which we have attached for your reference, clearly specifies the shingle color as Cedar Falls, which was the exact color used for the project. Additionally, we provided Ms. ******** with a 25-Year GAF Golden Pledge Warranty. Upon her request for further assurance, we initiated correspondence with GAF on May 8, 2024, arranging for a third-party inspection under her warranty coverage. 
  
  Interior Work by ******* ******** and Disputed Charges
  ******* ******** completed interior work in two bedrooms and the living room. Although Ms. ******** initially approved this scope of work, she later claimed she had not authorized the living room work and therefore disputed the associated charge of $1,395.00. Despite this claim, we had already covered the entire $4,885.00 payment to ******* ********, based on the originally approved scope.
  
  Financials and Payments
  Insurance Payouts to Ms. ********: 
     - $18,564.90 issued on 07/28/23 (cleared)
     - $12,579.52 issued on 09/14/23 (cleared)
     - $2,115.51 issued on 05/17/24 (pending)
     - $1,407.06 issued on 07/17/24 (pending) 
     Total Payout: $34,666.69
  
  Payments Received by Cupples Construction: $8,457.06
  
  Contractor Payments by Cupples Construction: Over $15,000 in contractor fees.
   Invoice and Communication Efforts
  Ms. ******** requested a detailed invoice, which we have provided on four separate occasions via different formats. Despite our efforts to satisfy her requests, she repeatedly rejected the invoices. Our team has consistently attempted to address her concerns and resolve these matters amicably.
  
   Final Calculations of Balance Due
  Our calculations, based on the initial insurance approval and adjusted for non-completed work and prior payments, are as follows:
  
  - Total Insurance Approval: $36,898.80
  - Tree Invoice Deduction: -$16,120.00
  - Checks Already Received Deduction:-$8,457.06
  - Work Not Done Deduction (10% PA fee applied): -$2,579.42 
  
  Remaining Balance Due from Ms. ********: $11,149.22
  
  Due to continued non-payment, we have begun the lien process on Ms. ********’ property. Despite our attempts to address her concerns and meet her requests, we have been unable to reach a resolution.
  
  Thank you for your time and assistance in reviewing our response. We have attached all relevant documents, including the signed work order, warranty information, invoices, and our correspondence with Ms. ********. We are committed to resolving this issue transparently and upholding our dedication to quality and customer satisfaction.
  
  ***** Cupples
  Cupples Construction

  **all documents could not be uploaded to the portal We can still send ******** ****** estimate, all invoices sent and the Cupples Contract. 

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Wednesday, April 26th, 2023. Cupples Construction came to my residence to put a new roof on my condominium at **** *********** *** ********** **. They completed the job on Thursday, April 27th, 2023. When I arrived home from work, approximately, 4:30 pm that day, I walked around my home to observe what they had done, I discovered that they had taken my Dish satellite from my residence. I called their phone number that evening (received only a voice mail message) leaving a message that I needed it returned to my residence. On Thursday, April 27th, 2023 at 5:13 pm, I received an email from **** the Production Coordinator with **** ****** ********* & Cupples Construction wanting to let me know that he talked to his crew and they would be by the next day to fix it for me. I also reached out to him again that evening approximately, 5:14 pm to ask if I was going to get billed for the insurance deduction and when would I receive a warranty from the company for the new roof. He responded that would be a better question for my salesman (***** ********). I told him that I haven't spoken to my salesman and that he was supposed to reach out to me before they started on the roof which he didn't. I told **** that I would wait to hear from ***** (salesman) and he said that he would also reach out to him as well. On Friday, April 28th, 2023 at 4:16 pm, I reached out to **** again letting him know that my Dish satellite was still missing, He responded at 4:18 pm that evening and said he would let the crew know. Almost three weeks later, I still have no warranty, no Dish satellite and have not received a phone call from the salesman. I'm furious with this company. Please help to rectify this issue. Thank you! **** ** *****

  

  Business response

  05/08/2023

  I am sorry this happened. The crew accidentally threw the Dish away. The crew lead called and had a new one put on. We said we would pay for it. Our office sent in for the warranty. 
  

  Supplementing with insurance is a process. Insurance companies are very busy. Our office is getting all Supplemental materials into her insurance. 
  

  I am sorry about the he dish. No excuses. 

  Customer response

  05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩