ComplaintsforCountry Financial & Insurance Services, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have used Country Financial Insurance for the past 6 years for both home/auto coverage and have never filed a claim previously. On April 4, 2023 at 1PM there was a catastrophic hail storm in the area, which damaged my car and home. The quote I was provided on my car was so low, body shops actively turned me away knowing the car would be totaled and their shops were too busy, to use up that space on a car which would be deemed totaled. After countless body shops, I finally managed to find a body shop which would provide an estimate for the car and it was totaled. In regards to the home claim, I have been denied replacement of siding to match my home, stating color is not a required match (I have worked with a realtor to understand the impact on my homes value if the siding is not matching and there is a significant difference if the home is not matching). I have spoken with numerous neighbors who received full siding replacement due to not having the exact match (as it is no longer in production), so would like to understand why every other insurance company is replacing all siding and my company is only will to replace partial and not have it match the rest of my home. I have fought the insurance company to do the correct repair and ensure the home matches to avoid me losing value (The entire purpose of having insurance). I will now be forced to come out of pocket, if I do not want my home value to depreciate, due to the insurance company not properly repairing my property.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.