ComplaintsforUSA Vein Clinics LLC

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was seen on 8/14/2024 for a consultation to get a vein in my leg examined. I had a few photos taken and an ultrasound on my leg done. The appointment was about 15 minutes in total. I was then told I had blood clots in both legs by doctor ****** *****. He informed me that he could not help me and didnt want to risk a clot breaking free. The next morning I went to urgent care at the hospital worried that i had life threatening clots in both legs. They directed me get another ultrasound done by them immediately. After an ultrasound and exam by the health practitioners at *** health they informed me that I had no clots and that the previous clinic had given me a false diagnosis. The ******************* then charged me $2000 for the initial visit even though I have insurance and provided it at the visit. This clinic did not collect any money upfront or give me an itemized bill for services. They gave me a false diagnosis and charged me an exorbitant rate for a consultation and ultrasound with no resolution or assistance of any kind. The doctor told me to ****** a hematologist to find out why I had clots when I had none and did nothing but overcharge for a consultation and false diagnosis.

  Business response

  10/23/2024

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Mr. **** *****.  Mr. **** ***** came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our USA Vein Clinics of ***** location by Dr. ****** *****.
  
  After thoroughly reviewing, Mr. **** ***** attended an appointment on 08/14/2024. We billed Mr. **** ******* insurance company ********************** and received an explanation of benefit informing $318.28 applied towards a deductible per the benefit plan. Due to an error in the system, the ********** Blue Shield information received was not uploaded to our system correctly causing Mr. **** ***** to be billed for the amount of $1,440. Mr. **** ******* account has been adjusted accordingly and is reflecting the correct amount due of $318.28. At the time of verifying the insurance no copay or any responsibility reflected to be paid until the claim processed and we received the explanation of benefits from ********** Blue Shield informing of the amount left as Mr. **** ******* responsibility. If Mr. **** ***** disagrees with the decision, we advise Mr. **** ***** to contact ********** Blue Shield for a further explanation. During the consultation, Dr. ****** ***** informed Mr. **** ***** he had Superficial Thrombophlebitis and was referred to see an Hematologist to diagnose Hypercoagulable disorder, resulting in Mr. **** ***** not being a candidate to receive treatment.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  

  Customer response

  10/24/2024

   
  Complaint: 22456452
  
  I am rejecting this response because:

  The diagnosis given to me was incorrect which the said business USA vein clinic never acknowledged.  I do not have a coagulative blood disorder which was also confirmed by the hospital where I went the next morning for a re-examination.   I feel like the company is deceptive in its practices with the misdiagnosed disorder and the incorrect billing which was to their favor.   Had I not been re-examined by a licensed practitioner at a reputable hospital (*** Health) I might have been accepting of the original diagnosis and the bill to which I was never notified of any errors until a complaint was filed with BBB.
  I would request a refund as the visit was unsatisfactory to me as a consumer.  I will also be in contact with my insurance provider to withhold or withdraw any previous charges from USA vein clinics LLC. 
  
  Sincerely,
  
  **** *****

  Business response

  10/28/2024

  Complaint ID: ********
  
  The amount being billed to Mr. **** ***** is for the appointment attended on 08/14/2024 which was billed to Mr. **** ******* insurance ********** Blue Shield of *******. According to ********** Blue Shield of Florida the amount due of $318.28 was applied as part of a deductible. We understand Mr. **** ***** is upset due to the diagnosis provided by Dr. ****** ***** and believes was incorrect. Dr. ****** ***** referred Mr. **** ***** to a hematologist to diagnose hypercoagulable disorder based on the information Dr. ****** ***** had at the time. Dr. ****** ***** did not inform Mr. **** ***** that what he diagnosed was life threatening to Mr. **** ***** which is why he recommended to go see a hematologist and confirm if he had superficial thrombophlebitis. Based on our review we determined the charges to be valid since Mr. **** ***** attended the office visit and had the bilateral duplex scan/sonogram/ultrasound performed. If Mr. **** ***** disagrees with the information provided by ********** Blue Shield of Florida, we advise he contacts them for a further explanation.

  Customer response

  11/07/2024

   
  Complaint: 22456452
  
  I am rejecting this response because: 
  

  The diagnosis given to me was incorrect which the said business USA vein clinic never acknowledged.  I do not have a coagulative blood disorder which was also confirmed by the hospital where I went the next morning for a re-examination.   I feel like the company is deceptive in its practices with the misdiagnosed disorder and the incorrect billing which was to their favor.   Had I not been re-examined by a licensed practitioner at a reputable hospital (*** Health) I might have been accepting of the original diagnosis and the bill to which I was never notified of any errors until a complaint was filed with BBB. 

  I would request a refund as the visit was unsatisfactory to me as a consumer.  I will also be in contact with my insurance provider to withhold or withdraw any previous charges from USA vein clinics LLC. 

  
  Sincerely,
  
  **** *****

  Business response

  11/14/2024

  Complaint ID: ********
  
  The amount being billed to Mr. **** ***** is for the appointment attended on 08/14/2024 which was billed to Mr. **** ******* insurance ********** Blue Shield of *******. According to ********** Blue Shield of Florida the amount due of $318.28 was applied as part of a deductible. We understand Mr. **** ***** is upset due to the diagnosis provided by Dr. ****** ***** and believes was incorrect. Dr. ****** ***** referred Mr. **** ***** to a hematologist to diagnose hypercoagulable disorder based on the information Dr. ****** ***** had at the time. Dr. ****** ***** did not inform Mr. **** ***** that what he diagnosed was life threatening to Mr. **** ***** which is why he recommended to go see a hematologist and confirm if he had superficial thrombophlebitis. Based on our review we determined the charges to be valid since Mr. **** ***** attended the office visit and had the bilateral duplex scan/sonogram/ultrasound performed. If Mr. **** ***** disagrees with the information provided by ********** Blue Shield of Florida, we advise he contacts them for a further explanation.

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 2023, I went to Vein Clinics of Americas as I had frequented over the last several years.When I walked into the office it was disorganized and the receptionist said it was the first day the office was open. The doctor was also trying to find the materials to perform the Cosmetic Sclero on one of my legs, which he did after several minutes of searching the office as many things were in boxes. I paid the bill before I left the office. Eight months later I get a bill from a company called USAVEINCLINICS of *************, who apparently has purchased the other company, Vein Clinics of America. The new company never revealed to clients the new company took over and I received a new bill from them, related to the service from 8/23. I have that bill from the service showing I paid. I spoke on the phone to the company employee (who I could hardly understand ) who purchased the Vein Clinics of America and I was told not to worry about the $150 new bill sent to me. Now they send my bill to a ****************** This is fraud and this new company USA clinics of ********** need to be investigated. How many other seniors are they charging for services after they bought out the company, which were tagged on to the company they purchased?

  Business response

  10/23/2024

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** *******.  Ms. ****** ******* came to our facility for the evaluation and treatment of venous insufficiency.
  
  The patient was seen in our Vein Clinics of ******* location by ********************** transition from Vein Clinics of America to USA Vein Clinics occurred in October of 2022 and was made aware to patients being seen at the time. Our records indicate Ms. ****** ******* attended her last appointment on 04/22/2021 prior the appointment attended on 08/24/2023. Records show ********************************* was not adjusted appropriately causing Ms. ****** ******* to be billed and be sent to collections. Ms. ****** ********* account has been adjusted accordingly and is reflecting zero balance and have contacted I.C. System and had Ms. ****** ********* account removed from collections. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  

• Initial Complaint

  09/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2024, I went to *** ***********, ********, **. I had an ultrasound done and I was told I had a blockage in my left leg. I scheduled a surgery and I decided not to go through with it. I cancelled the appointment. I told them I might be interested to do the surgery in August that I had too much going on. From late August to September 2024 I had been harassed by this office. The keep making new appointments for me. I have not confirmed nor cancelled these appointments since I have not made them. Now they have sent me a bill for $250.00 for missed/cancelled appointments. I feel I do not owe this since I made no new appointments. Therefore I am filing a formal complaint against this company.

  Business response

  10/02/2024

  Complaint ID: 22356443  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. Ann Marie Buggy.  Ms. Ann Marie Buggy came to our facility for the evaluation and treatment of venous insufficiency.
  
  Ms. Ann Marie Buggy has signed a signed financial agreement informing appointments require to be canceled or rescheduled 24-48 hours prior to the appointment date.
  
  After thoroughly reviewing, Ms. Ann Marie Buggy was scheduled for appointment on 09/11/2024. We work with an automated system that generates phone calls, texts, and emails in order to keep patients informed of the amounts due or upcoming appointments. We notified Ms. Ann Marie Buggy via phone, text and email regarding her upcoming appointment scheduled for 09/11/2024 with no response. At the moment no records indicate Ms. Ann Marie Buggy canceled the appointment for 09/11/2024 withing the time frame required of 24-48 hours. Our records indicate Ms. Ann Marie Buggy was contacted to confirm her assistance for an appointment scheduled on 08/29/2024 which Ms. Ann Marie Buggy informed she was not feeling well and couldn't attend the appointment, causing her to reschedule her care plan, making her next appointment for 09/11/2024. All appointment information was forwarded to Ms. Ann Marie Buggy electronically. Based on our findings we have determined the charges to be valid. Information has been provided to Ms. Ann Marie Buggy via email and text in order to set up her payment arrangements in case the amount cannot be paid in full.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at (847)593-8460.
  

  Customer response

  10/03/2024

   
  Complaint: 22356443
  
  I am rejecting this response because: I am being charged for appointments in which I did not agree to. Whether I signed anything I still should be charged. I have got two bills from them. They do tell me where to send payment only a computer link which does work. Im afraid they will continue charging me when they get no response. 
  
  Sincerely,
  
  Ann Marie Buggy

  Business response

  10/04/2024

  Complaint ID: 22356443
  
  Our records indicate Ms. Ann Marie Buggy did schedule her appointment for 09/11/2024 when contacted on 08/28/2024 to confirm the appointment for 08/29/2024. Based on this review we have determined the no-show fee to be correct. Ms. Ann Marie Buggy can reach our billing department to look into payment arrangements. We have confirmed Ms. Ann Marie Buggy has no pending appointments and wont be charged a future no-show fee.

  Customer response

  10/07/2024

   
  Complaint: 22356443I am rejecting this response because: I have never confirmed any appointments with this office. Never had any intention of going to them since another Doctor told me I had no blockage in my leg. I wouldnt have accepted an appointment from them.
  
  Sincerely,
  
  Ann Marie Buggy

  Business response

  10/11/2024

  Complaint ID: 22356443

  After reviewing our recorded calls, it was until 09/27/2024 when Ms. Ann Marie Buggy contacted us to inform she was seeing a different doctor and was told to not proceed with treatment and requested to cancel the remaining of her appointments.  The charge in question is regarding a no-show fee charge for the appointment on 09/11/2024. Based on our findings we have determined the charges to be valid and no adjustment to be made.

  Customer response

  10/14/2024

   
  Complaint: 22356443
  
  I am rejecting this response because: Even The business has acknowledged that I called to cancel the appointments. How do I owe for a no show fee.
  
  Sincerely,
  
  Ann Marie Buggy

• Initial Complaint

  08/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a patient of the **************** ************* and use my health insurance through my employer to pay for my medical service(albeit a helfty bill) and I pay my $40 co-payments per visit. The fees are not collected at each office visit, however, a call from the corporate office is received after the visit occurs in order to complete the co-payment transaction. I was disheartened to learn that the company withdrew $120 from my account versus $40 and after I called to inquire, was told that this is the agreement regarding payment and that there were three copayments due. I found this offputting and a breach in the contract because I did not authorize a payment of $120. I should have recieved a call as I have in previous transactions and a confirmation to authorize that payment. I asked that my card be removed from their system and was told that it could not. Please note. Once you start the vein process and is on the calendar, the office visit waiting time to be seen by the doctor at your appointments are long and arduous. The lobby is crowded with waiting patients. Though appointments are scheduled, *** waited an hour or longer to be seen. Its not a professional environment. Further, after weeks of going through the treatment (2 or 3 visits per week) and finally completed the treatment, my legs still show veins and when I brought this to the doctor's attention at my last follwup appointment, he suggests that I schedule an additional followup in three months. This followup may result in a new treatment plan. Im opposed to a new treatment plan which starts a new ***********payments. Ive paid for a service and the treatment is not adequate and proper medical care as evidenced by ovious sights of veins in my legs after the completion of the treatment process and my legs are still in pain. Surely, this is not the medical standard of practice.

  Business response

  09/02/2024

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ********************************  Ms. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.
  
  Ms. ******************************* has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ******************************* attended appointments on 06/24/2024, 07/16/2024, 07/23/2024 and 07/25/2024. We billed ********************************************************** BCBS of **************** Area, and received the explanation of benefits for the above appointments reflecting a payment of $208.28 by BCBS of **************** Area for date of service 06/24/2024, payment of $1,603.36 for date of service 07/16/2024, payment of $182.25 for date of service 07/23/2024 and payment of $73.00 for date of service 07/25/2024 leaving $40.00 applied towards a copay for each of the date of services motioned per the benefit plan. Our records show we sent Ms. ******************************* notices via email regarding the balance with no response, causing the automatic charge to be placed on 08/22/2024 for $120.00 leaving a current amount due of $40.00. Per the financial agreement we have determined the charges are valid. Information has been provided to Ms. ******************************* via email and text in order to set up her payment arrangements in case the amount cannot be paid in full. Ms. ******************************* has signed a signed procedure consent form which states she has read the information provided and understands the risks and complications of the recommended procedure and results cannot be guaranteed. An escalation has been submitted to the corresponding department regarding the long wait in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  

  Customer response

  09/03/2024

   
  Complaint: 22223687
  
  I am rejecting this response because:

  My records indicate that payment remittance were made on the following  dates and for said amounts:

  6/27/24-$40

  7/1/24-$40

  7/15/24-$40

  8/26/24-$120

  The agreement was for copayments of $40 after each medical visit.  I did not authorize $120 total.  It was withdrawn without my knowledge.  I am not satisfied with the threatment prognosis at the completion of my treatment plan, thus the treatment plan should not have terminated.  Ive attached pictures for your viewing.   Its great that you are looking into the long wait times at scheduled office visits and perhaps you will consider adapting to a new scheduling method so that patients do not continue to wait an hour or more to be seen for their scheduled appointment times.

  
  Sincerely,
  
  ***********************

  Business response

  09/04/2024

  Complaint ID: ********  
  
  After further reviewing, Ms. ******************************* was provided with the sign financial agreement on her initial visit on 04/25/2024 which informed that by providing credit card information she grants us permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due. Our records indicate a payment of $40.00 on 06/07/2024 was applied towards the balance due for appointment on 04/25/2024, payment of $40.00 on 06/17/2024 was applied towards the balance due for appointment on 05/11/2024, payment of $40.00 on 06/25/2024 was applied towards the balance due for appointment on 05/13/2024, payment of $40.00 on 06/27/2024 was applied towards the balance due for appointment on 05/22/2024, payment of $40.00 on 07/12/2024 was applied towards the balance due for appointment on 05/16/2024 and payment of $120.00 on 08/22/2024 was applied towards the balance due for appointments on 06/24/2024, 07/16/2024 and 07/23/2024 which left a total balance of $40.00 for each of date of services mentioned. We are currently waiting for a response from ********** Blue Shield for the dates of services on 05/07/2024, 05/09/2024, 07/18/2024, 07/20/2024, 07/22/2024 and 08/17/2024. Once a responded we will notify Ms. ******************************* of the response. Based on these findings, we have determined the charges to be correct. If Ms. ******************************* disagrees with the decision, we advise Ms. ******************************* contact ********** Blue Shield for a further explanation. Ms. ******************************* was instructed by her doctor, Dr. ************ to come back for a follow up visit three months after her last visit on 08/17/2024 to determine the progress of the procedures performed.

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In June of 2023, I went to the *********** location of USA Vein Clinics for a routine scan of my legs. I had been previously treated by USA Vein Clinics of America and was told USA Vein Clinics was affiliated with them and taking over patients after ************************** ****** retired. I was told they had access to my previous records and treatment but at my visit I was told they did not have those records. This initial visit was fine and I scheduled a follow up.I rescheduled again for July 29, 2024. I have since decided to go to a vascular surgeon closer to my home and I received the first message to remind me of the appointment on Thursday 7/25/24. I called the main number ************** on Friday about 1 pm and spoke to ****** to cancel my appointment for 7/29/24. I told him I did not wish to reschedule. I received 3 phone calls on Saturday 7/26/23 from ************ to confirm my appointment. I answered the third call and spoke to ****** again and reminded him I had already called to cancel the appointment.On Sunday 7/28/24 I received 2 more phone calls to confirm this same appointment that I had been assured was canceled twice. I called the Jenkintown number where the call originated from (************) and told the man that answered as USA Vein Clinics that I want the appointment canceled and will not be rescheduling.I wanted to submit this claim in case I am fraudulently charged for a missed appointment as I spoke with a representative on three separate occasions canceling this visit.

  Business response

  07/30/2024

  Complaint ID: ********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, ***************************.  *************************** came to our facility for the evaluation and treatment of venous insufficiency.
  
  The patient was seen in our ************ Professional Medical location by *********************. 
  
  After thoroughly reviewing, *************************** was scheduled for an appointment on 07/29/2024. Our records indicate *************************** called in and requested to cancel the appointment on 07/29/2024 due to *************************** was able to find a location closer to her. ******************************* appointment was not canceled appropriately causing system to generate calls, texts and emails to inform about the upcoming appointment. *************************** will not be charged for a missed appointment. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This is a billing issue: I received a bill in the mail on July 15th with final notice on it - I called the number on the form because I have not received any bills from them until this time. The ****************** Person was not helpful and very rude, I asked to speak to a manager and she stated that one would call me at some point, I asked for a phone call within 24 hours, I emailed the company on July 16th and asked for a phone call, I explained that this is the first bill I have received from them and this can't be a final notice, today is the 17th and have not received a call back. I was also told all my treatments were covered by my insurance and now they are not being covered, Once again they were of no help -they would not explain anything to me. (I am reaching out to the insurance co.) The more I get involved with this the more I am wondering if its a scam billing.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to formally lodge a complaint against USA Vein Clinics located in the ***** regarding serious concerns I have encountered during my interactions with their services. My experience with USA Vein Clinics has been highly unsatisfactory and distressing due to the following reasons:1. **Unjustified Charge for Missed Appointment**: USA Vein Clinics charged me $250 for missing an appointment on September 19, 2023, despite my valid reason for not attending due to health issues. This policy was not communicated to me beforehand.2. **Refusal to **************** Claim**: Despite my insurance covering all medical visits, USA Vein Clinics has repeatedly refused to submit a claim to my insurance company, causing financial burden and confusion.3. **Lack of External Contact ****************** clinic does not display visible external signage or provide contact information, making it extremely difficult to reach them for inquiries or resolutions.4. **Improper Handling of Personal Information**: USA Vein Clinics sent billing statements to my son's email address without my consent. They also falsely claimed my son attended appointments with me, which is untrue.5. **Unprofessional Conduct**: When I asked for proof of their claims and clarification on billing issues, they hung up on me. Subsequent attempts to reach them by phone have been unsuccessful as they do not answer calls.Additionally, I visited USA Vein Clinics initially to seek assistance with my restless legs syndrome, hoping they could provide medical support.These issues have caused significant stress and inconvenience. I request the Better Business Bureau (BBB) to investigate this matter thoroughly and take appropriate actions to rectify these practices.Thank you for your attention to this serious matter.

  Business response

  07/16/2024

  Complaint ID: ********  
   
   
  We are in receipt of the above referenced complaint from your office regarding our patient, ***********************************.  *********************************** came to our facility for the evaluation and treatment of venous insufficiency.
   
  The patient was seen in our Bushwick Medical of ******** location.  
   
  After thoroughly reviewing, *********************************** was scheduled for appointment on 08/07/2023. Our records indicate the claim was properly filed to *************************************** insurance Health First and processed correctly. *********************************** was billed $250.00 no show fee due to a missed appointment on 09/18/2023, review confirmed the bill was sent in error as the appointment should have been canceled. We have removed the $250.00 charge from ************************************** account and will no longer be billed. 
   
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
   
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  07/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  STATEMENT DATE ON 6/20/2024, RECEIVED 7/13/24 a FINAL NOTICE for a procedure done 5/21/2021. This Invoice is being sent 3 years 2 months later for services not described in the invoice. It further states INS/PMNT of a significant sum and any copays I pay via my insurance. The letter threatens to send this invoice to a collection agency. The whole invoice stinks of careless accounting or worse, fraud.

  Business response

  07/15/2024

  Complaint ID: ********  
  

  We are in receipt of the above referenced complaint from your office regarding our patient, *************************************.  ************************************* came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our **** *********** location by Dr. ************************************************* thoroughly reviewing, ************************************* was scheduled for appointment on 05/21/2021. We billed ***************************************** insurance, *********************, and received the explanation of benefits for the above appointment informing the amount $22.00 applied towards a copay per the benefit plan. Our records show we sent ************************************* electronic notices via text regarding the balance with no response. We advise ************************************* to contact ********************* for any further explanation regarding the amount due.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will any of the above information will be posted on the web? I'd like to avoid names and health information being available online. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This complaint is regarding fraudulent billing and collection practices by USA Vein Clinics. I am Patient #******.I received treatment at the Vein Clinics of ************** in ******************** 8/25 and 10/27 2022. I paid for by credit cardup front and in full.10/4/2022: *** Vein announced it had bought Vein Clinics of America.12/2022: *** **** began trying to collect money from me for my 10/22 visit via email and text.1/2023 I wrote to **************** of *** Vein (the contact listed with BBB) disputing the debt and sent her a copy of my credit card statement showing I had paid for my treatments up front. No reply. (I sent my letter Certified mail. Tracking info proves it WAS delivered.) Bills continued.5/2023: I wrote to USA Vein AGAIN via certified mail and this time asked them to cease and desist sending me these erroneous bills. No reply. The bills kept coming.10/2023 I.C. *********** a debt collector, wrote to me trying to collect this ERRONEOUS debt. 11/1/2023: I replied to IC System with a cease and desist letter, as if my right under the Fair Debt Collection Practices Act, explaining that I have NO business relationship with USA Vein and demanding that IC System not contact me again unless it can PROVE I am responsible for this debt. Sent certified mail. Received proof of delivery. No reply.2/2024: USA Vein ITSELF began trying to collect from me again via mail. I have received 8 mailed bills from them, sometimes 2 in 1 day.6/14/2024: USA **** wrote to me threatening to send me to collections (again) and report my ERRONEOUS debt to the credit bureaus.7/13/2024: I EMAILED USA ****** ************************** once again asking them to stop trying to collect this bill that I DO NOT OWE.Now I am writing to the BBB to see if you can get their attention and make it stop. I am an ************ former consumer reporter for ******** and The **************** DC BBB President ******************* wrote the forward to my first book! Help!

  Business response

  07/15/2024

  Complaint ID: ********  
   
   
  We are in receipt of the above referenced complaint from your office regarding our patient, ************************************************************************** came to our facility for the evaluation and treatment of venous insufficiency.
   
  The patient was seen in our ******** and Virginia Phlebology PC location.  
   
  After thoroughly reviewing, Ms. ***************************** was scheduled for appointment on 10/27/2022.  We have located the payment Ms. ***************************** made on 08/25/2022 to cover her treatment and applied it towards the balance due for appointment date 08/25/2022. Ms. ********************************* account has been adjusted properly and should not receive any future invoice. We have also submitted the information to the collection agency in order to remove her from their systems.
   
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
   
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In Feb. 2024 I began a series of treatments for varicose veins w/ USA Clinics Group in *********, **. I stated that I could not afford the treatments unless ******** covered it 100%. *****, their insurance person supposedly checked each time and assured me that ******** would cover the treatments in full. They never shared the treatment costs as theyd obviously accepted ********s adjusted fee payment. I never received a bill and continued with treatment. A month ago I started getting bills from the USA Clinics Group for hundreds of dollars. Their reason was that my Cigna Part F was not covering the difference. Apparently they never submitted to Cigna until last month. I am now facing thousands of dollars in billing that I was repeatedly assured would be covered by ********. Had they communicated that to me back in Feb. 2024 I would not have proceeded with treatment. They are now aggressively calling and e-mailing me with more bills. I think their business is fraudulent in nature. Today, I checked their customer reviews and they are awfulmany of the 270 reviews on Yelp address the same payment deception. This company was formerly USA Vein Clinics which had a pile of lawsuits pending for fraud and other deceits. The **** *******************************, escaped judgment by changing the name of his business to USA Clinics Group. Same locations new name and staffs. ************************ should held accountable for his fraudulent and ongoing deceptive practices. The business seemed legitimate to me and their employee ****** ongoing assurances of ********s coverage were reassuring. Last month when this started I demanded via phone that they send me ALL invoices with proper coding and costs along with ********s communications re. agreed cost and agreed fees pertaining to my treatment. To date I have received nothing. People on fixed incomes like myself need to be forewarned. I need the support of The BBB to make them cease their hounding of me for bills Im not responsible for.

  Business response

  07/11/2024

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, ********************************************************************** came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our USA Vein Clinics of *********** location by ***************************.  
  
  ***************************** has signed a signed financial agreement informing she will be responsible for any applicable charges including co-pays, co-insurances and deductibles that are left by his insurance carrier.
  
  After thoroughly reviewing, ***************************** was scheduled for an appointments from 02/09/2024, 02/16/2024, 02/21/2024, 02/28/2024, 03/06/2024, 03/13/2024, 03/15/2024, 03/20/2024, 03/22/2024, 03/27/2024, 04/17/2024, 05/01/2024, 05/08/2024, 05/15/2024, 05/23/2024 and 07/03/2024. We billed ********************************* insurance ******** of Connecticut and received an explanation of benefits from the insurance carrier for the appointments date of service 05/01/2024 and 05/08/2024 which concluded that ***************************** would be responsible for $56.81 and $263.04 which was applied towards a co insurance. We submitted the information to a secondary insurance Cigna and received a response stating claims are denying due to no eligible benefits. ******** of *********** and ***** have also sent the information to *****************************. Our records do not indicate Mr. *************************** was informed the treatment would be covered in full as mentioned. Based on this information we have determined the charges to be correct per the financial agreement. If ***************************** disagrees with the decision, we advise to contact ******** of Connecticut and ***** for a further explanation. We are currently waiting for a response for the remaining dates of services in question. Once a response is received we will notify Ms. *************************** with details.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************. 

  Customer response

  07/11/2024

   
  Complaint: 21964335
  
  I am rejecting this response because USA Group Clinics did NOT submit the claims to Cigna as the company has no record of the submissions beyond the two

  most recent procedure dates where they are asking for payments of ***** and ******. The procedures began on 2/9/2024 which was five (5) months ago. I did NOT

  receive any communications from *** Group Clinics nor Cigna that these extraneous charges were rejected and that I owed additional monies. When contacted last month

  re. the two payments mentioned above I called their headquarters and asked several times for copies of all invoices and communications with ******** and Cigna in an 

  attempt to understand the situation. In each case I was assured by a **************** Rep that proper billing invoices and all communications would be provided for my review.

  To date I have not received a single official invoice or ********/Cigna communication. In fact when I go to the Cigna site and sign in there are no pending charges. My concern is two-fold:

  #1. USA Group Clinics mishandled the billing related to my treatments by not submitting them in a timely fashion and will NOW be seeking a lump sum of several thousand dollars

  that I have not budgeted towards. Before my first treatment on 2/9/2024 I made this ******* clear to ***** who managed the insurance approval process at *** Group Clinics'

  ************ office. I said if this was not fully covered I could not take part in the treatments. #2. Given the sordid reputation of this company, which is also known as USA Vein Clinics,

  and the number of lawsuits and customer complaints piled up against it I feel that I myself have been deceived. Had USA Group Clinics submitted the invoices for my treatments starting back

  in February it would have been clear to all parties (most importantly to myself) that any outstanding costs could not be shouldered by myself--as I had informed ***** at my first appointment. I would have

  ceased treatments immediately. Again, given I received absolutely NO notices from either USA Group Clinics or Cigna that additional costs would not be covered for almost five (5) months--I proceeded

  ahead in good faith. Only last month did I receive an e-mail re. the ***** charge. To date I've not received any communication re. the ****** charge. NOW...at the last minute when my treatments are complete--

  USA Group Clinics has piled on all those charges. I believe this was done with purpose on their part to entrap me into procedures I clearly could not pay for as I stated at the very onset of these treatments. 

  It is evident to me that the deceptive business practices of USA Vein Clinics continues in their sister company, USA Group Clinics, led by the very same CEO, *******************************.

  
  Sincerely,
  
  ***************************

  Business response

  07/13/2024

  We have spoken to a ***** claims representative by the name ******* at ************ who has informed claim # ********* for date of service 05/01/2024 and claim # ********* for date of service 05/08/2024 were processed correctly and the amounts applied as part of a deductible for the Calendar year. All other claims for the dates of 02/09/2024, 02/16/2024, 02/21/2024, 02/28/2024, 03/06/2024, 03/13/2024, 03/15/2024, 03/20/2024, 03/22/2024, 03/27/2024, 04/17/2024, 05/15/2024, 05/23/2024 and 07/03/2024 have been forwarded to ***** accordingly under timely filing and are under process. We advise Mr. *************************** to contact ***** for a further explanation. Unfortunately we do not send explanation of benefits provided by the insurance as the information was sent to Mr. *************************** according to ******** of Connecticut and Cigna. A request has been submitted to send an itemized statement to Mr. ******************************* email address on file. Per the financial agreement we have determined the charges to be correct. Once a response is received for the remaining claims we will notify Mr. ****************************

  Customer response

  07/15/2024

   
  Complaint: 21964335
  
  I am rejecting this response because USA Group Clinics DID NOT PROCESS THE CLAIMS IN A TIMELY MANNER which deceived me in knowing there were any outstanding feesuntil I had completed treatment. They only filed the two most recent claims which ***** denied. Had the Feb./March claims been filed on time the outstanding charges would have been evident to me and I would have STOPPED any further treatment. I think this was done to entrap me into further procedures by not filing with Cigna until the treatments were completed. Had the Feb. claims been filed on time I would have immediately seen online in my Cigna account the additional charges that were not coveredand ceased any further treatments. I proceeded in good faith based on the information that was available to me. I contend that USA Group Clinics deceived me on purpose to fraudulently cause the accrual of uncovered fees that were never posted on Cigna nor communicated to me until my treatments were completed. This is part and parcel to the companys same fraudulent and prosecuted practices at their other companies including USA Vein Clinics. I will be eventually forced to seek the legal council of ********* ******** and go on social media to investigate the potential names and experiences of other disgruntled USA Group Clinics consumers to determine if a Class Action suit can be commenced. 
  Sincerely,
  
  ***************************

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