ComplaintsforBluePearl Pet Hospital

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my cat to this vet who was previously diagnosed by Blue ***** as having autoimmune illness. Blue ***** always had strict standards, including wearing masks to prevent transmission of covid/illness. I arrived at this appointment for a diagnostic work up for my cat. He was serviced by workers not wearing masks. He caught a flu at this visit and soon became very ill. He gave the flu he picked up to my second cat. Both cats did not eat for two days. Then the flu spread to members of the household. Everyone recovered except the cat I brought to Blue *****. He would not eat since he could not smell food due to the flu symptoms. I called Blue ***** and left messages but received no calls back over 4 days. The cat then died. Blue ***** charged me $880.43 for the diagnostic work up. It resulted in the cat being assessed to have a lifespan of 2-6 months. The cat died in about 6 days after this vet visit. The primary fact is that Blue ***** has it posted on their website that they wear masks, and because they did not follow their own policies, a pet died. I tried to resolve this with Blue *****, both the Northfield location and the corporate offices, but they stopped responding when I pointed out that their website says they were masks. I should be refunded. My cat died due to negligence.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I took my cat to BluePearl in **********, ** when he was sick because he had a stomach obstruction from something he ate. After spending $18000 on emergency surgery, blood plasma, tests and ICU care, i had to put my cat to sleep because his cardiovascular system was failing and he had too much fluid from all of the IV fluid they gave him. He was 4. After all of this, I asked for medical records and had to follow up 3 times and it was 5 days before they were finally sent to me. No one explained to me upfront or before i agreed to surgery that there was any risk that he wouldn't make it or that the medical bills could escalate so quickly. The way they bill is like dropping a frog in water and then heating it up gradually - first it's 5k, now another 5k, etc... rather than giving the owner a view of what might be ahead so we can make a decision on whether this type of spending is even possible. After the surgery, i got a long speech from the doctor and when i tried to ask questions was cut short and it was clear he was not interested in my questions. I was not given any information about the potential paths or costs before, during, or after until I asked. I wish I had realized what could be ahead for me - and for my cat - as i never would have agreed to the expense and what my cat had to go through if i had known.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩