ComplaintsforWalter E. Smithe Furn-Oak Brook

• Initial Complaint

  05/03/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On Feb. 19, 2024 I went to Walter E. Smithe (***) in Oakbrook, ** to select a dining table. My space is small so I purchased a custom table with two self-storing leaves on the ends. When the drawer is pulled out, the leaf pops up, and when the drawer is pushed in, the leaf folds up and stores internally. This also kept the table from having a seam in the top, a feature I liked. I signed a contract with those details.On Apr. 15, the table was delivered with one self-storing leaf in the middle of the table,so there is a seam, and the second leaf needs to be stored elsewhere. The additional leaf, also had a large ***** in it that would need to be repaired. When I got home from work and saw the table, I immediately called *** and informed them of the error.The following day, the sales person called me back and told me that it was the vendor's fault. The table I selected could not be made with the two self-storing drawers and no one had told him that. I was told to expect options to "make it right. Importantly, their mistake was acknowledged. We have been going back and forth since Apr. 15 without them making it right. What I want is for the table to be returned and a full refund provided. The contract we both signed states clearly that there were to be two self-storing leaves. I did not receive that. They are offering $600 cash with a repaired leaf, $1200 store credit with a repaired leaf, or order a new table. None of those options are acceptable to me. I do not want to settle on a table that I do not like and frankly I do not wish to do any further business with ***. The *** presentative keeps saying that she is acting in good faith. That is not true. Legally good faith requires "every party in a contract to implement the agreement as intended." I paid the balance in full, thus completing my part of the agreement. By not providing the table specified in our agreement, *** did not implement their part. I therefore request my money back in full.

  Customer response

  05/04/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***************************

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