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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I highered them to help me with a law case with pace bus ifeel like I'm not beying keeper up to date its Aug 13 2024 I have jot heard what's going on last I heard was need this nothing eles what's going on I feel like I'm getting jerked around I feel like no one helping
Business response
09/16/2024
Hi ******, it's **** Agruss at Mike Agruss Law. I'm sorry your case is taking longer than expected. We are having issues getting your records from Advocate. Advocate keeps rejecting our records request. I will look into this today and give you an update. You can always call, e-mail, or text me for an update. My number is ************ and my e-mail is *******************************************Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On a whim, I googled a cel number of mine. It used to be a land line for my company, but it isn't, any longer. When the results came up, the first thing on the list was from the Agruss Law Firm. It used MY phone number and MY company information in it's advertisement. The company name was ************************** It collected and serviced mortgage payments and was licensed as a mortgage lender in *******. The ad alluded to the fact that they can stop harassing collection calls from ************************** They are falsely claiming that the phone number my family had had since the 1960's is a horrible entity and that they can stop the harassing calls and eliminate the debt. Sadly, mortgages can't be bankrupted away and the debt will remain attached to the *********** until it is sold, or potentially lost to taxes.How can I make this law firm stop using my name and phone number in their fictitious advertisements?I have emailed the firm and am awaiting their reply.Business response
05/15/2024
Hi ******,
What phone number are you referring to? I am a consumer rights and personal injury lawyer. I am an attorney licensed to practice law in the State of ******** since 2004, and in the State of ********** since 2008. I have been continuously licensed in ******** since 2004, and in ********** since 2008. I am admitted to practice in all state courts in ******** and in *********** My Illinois Bar Number is *******, and my California Bar Number is 259567. Additionally, I was admitted to practice in the United States Court of Appeals for the Seventh Circuit on February 17,2017.
I am the founding attorney of Agruss Law Firm, LLC (ALF), established in March of 2012. I am the firms managing attorney. My firm handles consumer rights and personal injury cases. I have devoted my practice to consumer litigation and personal injury litigation. Regarding my consumer litigation practice, I primarily help people with debt collection harassment, robocalls, and credit report problems.
Thanks,
**** Agruss
**********************************************
************
Customer response
05/24/2024
Complaint: 21706325
I am rejecting this response because:
Well, many days have gone by and ****** confirmed that the advertising has NOT changed. I will leave this complaint active or add new ones until it is corrected. I will also look at other search engines and make similar complaints on additional forums, if need be.
Sincerely,
***********************Business response
05/24/2024
****** has not deindexed the page. Click here and youll see the number is removed from my site.
************************************************************************************************/
Please be patient as it can take a few weeks for ****** to deindex the page.
Thanks.
**** AgrussCustomer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. His site no longer has my information on it.
Sincerely,
***********************Initial Complaint
04/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am very concerned about the professionalism of this firm. The first attorney that I dealt with was very difficult to deal with. I ended up speaking with the principal attorney, but he is asking me to take his word on my settlement; he will not put the agreed upon amounts in the agreement. That makes me very uncomfortable and wonder if he has an agreement with the defendant that I am not aware of. (They act very strange about this particular defendant). Every time I ask questions, he shuts me down and boxes me into a corner. I feel like he is taking advantage of me. I brought them the business to them, and it was a cut and dry case, so I am confused about the greed and unprofessionalism they are displaying. None of this sounds ethical to me and I am beginning to think that I need an attorney to protect my interests. I have asked to have the payment expedited since I am moving, but he will not acknowledge that. Monday, he told me that he would get back to me soon and it wasn't until today after I inquired that I heard anything. What reason would he have for not putting the numbers on the agreement? That protects everyone.Business response
04/14/2023
I have responded directly to ***************** I cannot respond to ******************** Complaint on the BBB forum because it may violate the attorney-client privilege. Please do not post ******************** complaint on the BBB, as it may violate a confidentiality clause surrounding her case.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.