ComplaintsforRoofmasters and Masonary LLC
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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unprofessional work not satisfied with the outcome of the job . I call the company no responseInitial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I needed my house roof replaced. I looked for a contractor through ****. Roofmasters contacted me and arranged to visit my house. They provided me with a quote to remove the old roofing, install underlayment, install base, and install granulated bitumen/ This was on 9/9/2023/They started Sept 20th. When i returned home on Sept 27th there was water dripping through my ceiling from the rain. I went up on my roof, and there were many faults with their work. They came Sunday to try and fix some of the problems, but just created more issues, and more leaks. They told me i needed a new gutter for an extra $1400, but gave me a $200 discount because of the leaks. They fitted the incorrect type of gutter for my roof. It leaked from the start, was incorrectly graded so water couldn't drain, and the down pipe only came down about 6 feet. I sent them pictures of the gaps and leaks. The roof was incorrectly installed, they were full of excuses, and said I should not have expected them to lift coping stones and seal the roof. They did not install underlayment or any other base.I eventually contacted another couple of roofing companies, and sent them pictures. They both said I needed to get the work corrected before any real weather, as it would obviously not be weatherproof. I hired a new contractor, they tore off the roof and replaced it with proper insulation and base layers under the granulated bitumen.I have pictures of their work, but could not upload them.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.