Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought this insurance for a flight I was supposed to take in Jan. ************** it had to be canceled since the person I was going to see passed before I could get there. I was approved for a refund by the company, but I am still waiting for my refund. I just contacted them again. They had to cancel a check they supposedly sent out. Mind you; it is Feb 28 no check was ever sent. They said they would issue an email so I could log in to my bank account to get the refund from this company. Over two weeks have passed I have not received the link. I am fed up with the company. I keep getting the I'm sorry, but no refund. I am very annoyed. SV
Business response
03/02/2023
See attached response.Business response
03/21/2023
We appreciate you bringing this to our attention. We take customer service matters very seriously, and we hope the information below will help address this concern.
We can confirm that ********************** did purchase a travel insurance product through Allianz Travel, which was underwritten by BCS ****************** ********************** subsequently filed a claim for this product, which was approved.
On February 1, payment was issued for the full amount of ********************** claim to the address provided at the time of purchase. On February 21, we were contacted and advised by the customer that they had not received the payment. Accordingly, a stop payment was placed on the check. The stop payment was completed March 10, at which time, a check was reissued to the customers address. ********************** should have received the reissued check within 5-7 business days.
As of the date of this response (March 21), we are nearing the end of the 5-7 business day window as outlined. If ********************** still has not received a check by this time, we encourage her to reach out to the ***************** at ************, so that we can take the necessary steps to rectify this situation.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.