Customer ReviewsforWalter E. Smithe Furn-Orland Park

I will begin with my entire family has purchased from Walter *****, my first and LAST! I ordered my furniture back in January of this year 2023. First and foremost my experience with the first sales lady was not good; very little knowledge of product. I did request a new sales agent ti help design. With that being said, i got a wonderful lady that came to my home and help design. I purchased furniture and was told furniture would be delivered in 4 weeks. I coordinated my construction of my home to the delivery tome of furniture. This is where it all goes wrong.1. Was told that half the total amount would be ran on credit card and delivery the other half. The entire amount was ran on my credit card .It took DAYS to finally get it settled, keep in mind, no return calls and when I did I had a very rude manager respond back. 2. Told that the furniture would be delivered in 4 weeks, got an email from ******* that it will be delivered now Mid - May, few weeks later another email from ******* that it will be mid -June. I was told a dishonest delivery day! I was excited knowing my furniture was coming in time for a party i was hosting, which never happened. Today is my delivery day June 24th, I have not had any day before call or email stating the time delivery will be. To have to write this complaint at 8am in the morning on s Saturday is very upsetting. Im very very upset with the Walter ***** sales and customer service.

We apologize for any inconvenience. Had we known about this issue, we would have had the opportunity to provide a remedy but this review was posted before client contacted us. We have resolve by providing a full credit exchange with a $600 upgrade. Thank you

According to our records, a text message was sent on 6/23/23 at 12:06pm reminding you of your delivery the next day.

We are sincerely sorry for our failure to provide satisfactory service to Mrs. ******* Our sales person did not quote the lead time accurately. We have reviewed this with the sales person and they are very sorry. We offered Mrs. ****** a full credit and $1000 upgrade as a goodwill gesture, which she accepted. We are committed to providing a great experience to each client and take full responsibility when we fall short as was the case here. You can reach us anytime at ********************************** if you need any help. Were always happy to help in any way. Thank you."