ComplaintsforVolkswagen of Orland Park

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In May I purchased my dream truck a 2016 Range Rover from this dealer Car note $586 credit score was 660 on Sept 14 almost 4 months later the truck stopped and I called Volkswagen in Orland asking for *** my salesman he no longer works there and they told me to take my vehicle to Range Rover purchased it from them they should be the one to fix it had my truck towed to Range Rover in Orland then I went up to Volkswagen dealership. explaining to them that my trucks needs a alternator and has ENGINE FAILURE and probably other unknown repairs that have not came about I spoke with the manager **** I asked will they help with cost of the alternator 1600 and any other repairs that might come about and the engine is under warranty they refuse to give me warrant information he said NO they will not pay for anything HE TOLD me they will not accept the vehicle back just let the finance co come get it its call a surrender of vehicle they will not take it back or pay it off SO that Will affect my credit score and he then said on a replacement vehicle I only can get a Volkswagen Tai need to put a 1000 down I cannot pick my own vehicle and if I did pick a different vehicle off there lot I will have to put 2500 down so now am really upset point blank period they sold me a lemon I I should not have to pay for anything nor put any money down on any car I asked again can you pay my truck off I dont want that to affect my credit he said No and he will not and I cannot add it to any other vehicle my complaint is this Dealership sold me a bad car and they refuse to make it right a Volkswagen Tai is not my choice of trucks and I did want to keep my Range Rover and I feel they should pay for all my repairs or let me pick the vehicle of my choice with out asking me for no more money and a reasonable car note I called in tears asking for a loaner car until all this is resolve so I can get to work I they will not help me at all with anything

  Business response

  10/28/2024

   

      Better Business Bureau,

   

   We are very sorry for Ms. ********** situation but the ********************************************************************************* implied! Attached you will find Legal documents which contains Ms. ********** signature in multiple places confirming the status of her purchase.

   

  Respectfully,

  **** ******

  Customer response

  10/29/2024

   
  Complaint: 22469877
  
  I am rejecting this response because:
  I only had this truck 90 days now the Engine went out needed spark plugs a alternator and dont no whats next this Dealer sold me a Lemon they Definitely didnt do a complete check of the vehicle like they ckaim after  30 days having the vehicle I  called them because truck was not running right they told me to take it to Range Rover they found I need a tube up new Spark plugs which was 600 dollars I feel this company do not care all they want to do is make a sale its unfair at least they could do is pay my repair cost I
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I left a deposit of $100.00 cash at Orlando Park Volkswagen on August 30th for a new vehicle that was to be delivered August 31st or September 2nd. When I did not hear from them on Sept. 2nd, I called twice and they did not return my phone call. I went to get my cash deposit and my salesman was to busy with another sale so I went to the sales manager **** ***** and he refused to give me my cash deposit back. I also lost out on a $1000.00 rebate because of his unscrupulous sales tactics.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had a conversation via email with *** ******** yesterday, 08/29/2024 from Volkswagen of Orland Park dealership in *******. After this horrible email exchange, the dealership sent me an email and someone else called me about the same vehicle. I explained that I will not be purchasing a vehicle from them. Right from the start, *** was rude and unprofessional to me. He didnt like that I offered 5k below what the used car was listed for. I understand what I offered offended *** but **** responses were unwarranted and disgraceful and demeaning. Then for the dealership to call me the next day to sell me the same car was a slap in the face. I have attached the conversation. On 08/30/2024, I got a text from *** or Mj at the dealership from ************ which is a text app they are using to electronically harass me. I have attached all emails and the texts from them. I will being filing a police report and seeking further legal advice. I will also be reporting this unworthy behavior to Volkswagen Corporate.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Had verbal conversation with dealer at dealership prior to purchasing vehicle which was previously owned by our salesman that he would ensure the owners manual and second key come to our possession - it has been a month and now the dealership is trying to charge us for both and state both items are on backorder

  Business response

  09/06/2024

   

  Good Evening,

  We have a received an owners manual and are searching for the extra key, communication with customer will continue next week.

  Thank You

   

   

   

   

  Customer response

  09/13/2024

   
  Complaint: 22216685
  
  I am rejecting this response because:

  The key that I was given is missing the physical key portion of the fob. I also have not received an owners manual yet.
  
  Sincerely,
  
  *** ******

  Business response

  09/26/2024

   

  Good Afternoon *** ******,

   

  My name is **** ****** and I have just received your request, please call or come by the Dealership so that we can provide an owners manual and also order you a new key. We are sorry for your inconvenience in this matter.

   

  Respectfully,

  **** W. ******

   

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Repair I have been so disappointed with the purchase I made on February 23, 2024, at Napleton in **********, ******** a 2018 VOLKSWAGON TIGUAN (*****************). The tires on this sold vehicle were bald tires which eventually blew out a month later which caused a road bump that screwed up the gear shift and now the transmission. My 2018 VOLKSWAGON TIGUAN has been at their dealership for a month, and I am waiting to pick up my vehicle. When it first got to Orlands Dealership, they were unable to give the exact issue of the truck since it would not start, and they were waiting for approval from my extended warranty, which was added with my car note when I purchased the vehicles and that took about couple weeks. They finally received the approval to fix the gear shift and thermostat, I thought I would be able to get my truck but that was a no. I received another call from them a few days later telling me it was the oil pan of the transmission. I inquired did you received approval for the extended warranty. The advisor at the dealership said I must pay it out of my pocket since he could not go back to the extended warranty for another approval. Well, I told him I dont have the funds for this. Well, I pay a monthly note ($632.00) that includes the extended warranty, and I dont have that kind of funds to pay out extra for repairs. After the Volkswagon of Orland Park finally said it was the transmission I didn't trust them since it took them a month to tell me the issue. They wanted me to file an insurance claim, so I moved my vehicle to another repair shop. Still trying to get my truck fix.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought the car on Friday march 1st of 2024. I put a $500 down payment and paid $400 for insurance to take it off the lot that night. I drove it with no issues on the weekend of march 2nd and 3rd within my neighborhood for about a total of 50 miles. I drove to work on Monday the 4th of march. I preceded to drive home that same day and my car started slowing down and stopped.I had to get a tow truck to take the car back to the dealership the same day of march 4th of 2024.I was told to call on Tuesday to be able to receive my car after the service. I was promised a Uber and reimbursement for the tow. I began to call and text a few times on Tuesday with no help. They continued to send me to different people in the company. I was told to call the used car manager the next day.I called about 4 time and they said it was still in service area. I dont even have the email for the payment for the car yet.I

  Business response

  03/25/2024

  We have flat canceled the deal with the bank and asked ****************** to come in for a full refund as the vehicle has issues and we can not find a replacement. 

  Customer response

  03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact to be able to handle the day or refund.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So on a whim I decided to go to the Orland Park VW dealer to look and test drive a 2021 VW Atlas SEL. I had an appointment at 7pm but arrived a little early I was greeted by ******* whom became my sales person. Well lets just say ******* is a great salesman because I now own a VW Atlas! So heres where the nightmare began. I didnt officially drive the car until 2 day later, but thats when I noticed a small crack in the windshield near the rear view mirror and 3 small chips in the windshield as well on top of that 2 gashes in the radio near the volume k*** When I went back to the dealership I encountered ******* and I jokingly said well although I love my car no one should ever buy a car at night when the interior is dark. I bean to tell ******* about the cracked windshield as he came out to see the windshield and took pictures. Then ********************* comes out with his dismissive tone to tell me that it was nothing he could do for me because these cracks were not in the pictures uploaded to the website and that I could put in an insurance claim. So now I have to spend even more money to have my windshield fix because no one would help me! As a black woman the experience started off great and ended in a nightmare. If I were a man Im sure they would have fixed it for sure without any hesitation to do so.

  Business response

  03/11/2024

  ************* one of the managers at Volkswagen of Orland Park spoke to Ms ***************************** and we came to an agreement since she purchased a Used Vehicle that was clearly disclosed as as is as shown, to split the cost of the repair.

  In addition once we reviewed the photos online we could not see previous damage. 

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in for an oil change on 10/20/23. I paid ****** that included getting a rear wiper blade put on.On 12/04/2023 my Engine and EPC Lights went on and my car was shaking and wouldnt accelerate. **** idle it didn't want to stay running. I got it home. My husband and his Mechanic friend looked at the car and the oil was barely showing at the tip of the dipstick. They also noticed that two cylinders were misfiring. We called VW of Orland Park. The Service Manager said to bring it in, it was ok to drive. My husband said no way am I driving this car like this and with no oil. We had it towed which cost me out of pocket. I was contacted by **************** Advisor at VW stating my oil was low and they topped it off. **** asked how I lost 4.5 quarts in a month he said my car is older 2014 and it will go through oil and to check it every 500 miles. **** asked about the lights on my dash he was like oh yeah your two cylinders are misfiring and we "believe" ignition coils and new spark plugs should fix the problem. I told him I will call my husband and Ill call you right back. I called **** back and said go ahead and fix it. 12/06/2023 **** picking up the car after paying $566.51 my husband asked to speak with the service manager, he wasnt there. A Service Advisor was there and said whats going on. He told us to check the oil after 500 miles, my engine is eating it up but I have no oil leaks according to the tech. My husband said that is not feasible to go through 4.5 quarts of oil with no smell or puff of smoke coming out of the back of the car in little over a month. The guy was talking to us like my husband was stupid. My Husband told him there was no way oil was put in my car at the oil change. Voices were raised and the Service Advisor told my Husband he was through with him and dismissed him. I have been driving around for a month with no oil. They need to stop trying to upsell and do their jobs!

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a ****** Murano on July 12 2023. We were told we had to pay for the luxcare and shadowmark because it was already applied to the vehicle and it was an additional **** dollars on top of the price of the vehicle. We questioned the luxcare being applied the evening we bought the car because in the morning we could see sticky stuff and glitter all over the inside of the car so we knew it wasn't applied also it was storming bad that evening so the outside wasn't done. I talked to ***** he said bring car in and they would apply it. With figuring out schedules to bring car in we were told they would let us know if they could get the car in. So I requested my money back for the package since it was never applied and I didn't want it anyway along with the shadow ***** We have been trying to work with this dealership ever since. As of yesterday 10-18-23 when we requested paperwork on when these products w for when they were applied they told us no paperwork exists. Then was told that they didn't have to prove they put the products on because we signed the contract. I said its on the contract because we were told it was already applied and had no choice in not taking it. I asked for them to pull up audio the night we bought the car and they laughed said its against the law in illinois to record people without consent. I told them I was contacting BBB they said good luck.

• Initial Complaint

  08/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased two cancelable service contracts from VW Orland Park on 08/05/2023 for a total of *****. I called on 08/21/2023 and 08/23/2023 to cancel the service contracts, and both cases I was informed that they were busy and asked for my name and phone number and they would call me back (they didn't call back). I visited the dealership on 08/26/2023 to cancel the service contracts and once again they told me they were busy and wanted me to leave my name and phone number so they could call later. I told them that I would wait to which they replied they didn't know when they would be able to assist in cancelling the service contracts.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩