ComplaintsforZeigler Nissan of Orland Park

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/15/24, ******* ********** of Orland ******** entered & consummated what I thought at the time was a fiduciary purchase agreement with an extended warranty. I was encouraged to purchase an extended warranty during the purchase & was conveyed by ******* ********** that any service or my vehicle time a loaner would be provided. They sold me a vehicle with a Defective Wiring Harness that was ordered over two months ago. They keep saying the item is on back order. I made several trips to the ******* ********** that is located in Orland Park ** from ***************** ** basically an 80mile round trip drive in the pm rush hour traffic. This is unconscionable. Last week I got a call from them that they now wanted their loaner back without any warning. Another trip to the ******* Orland Park from *****************. This is now unethical and unforgiving a reprehensible act on the ******* **********. At present I am driving a defective car no fault of mine the safety harness present an abundance of safety issues, there is no pending resolution to this matter, I have no safe loaner vehicle anymore, and will eventually to be requested to make the 80mile round trip drive to ******* ********** of Orland Park IL in weekday rush hour traffic. Below you will see Exhibits A & B as evidentiary discovery in this pertinent and urgent matter. This matter has now manifested itself into an unethical Consumer Agreement that now has become fraud as ******* Auto has broached its own purchase agreement. I am requesting another loaner until my unsafe vehicle has the proper part installed and satisfactorily tested by ******* ************* Lastly, I am requesting this matter now be handled by another ******* ********** in ************* listed below to avoid the 80mile drive in rush hour traffic: Zeigler ************************************* Phone: ************. This type of unethical and fraudulent apathic behavior on behalf of ******* ********** of Orland Park IL is unacceptable.

  Business response

  06/27/2024

  The customer's vehicle is presently at the dealership waiting on the requisite parts to repair the vehicle.  The dealership has provided the customer with a loaner vehicle.  We apologize for any inconvenience this caused the customer.  

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took this car back to the dealership in January had a problem. The car did not start pay for a diagnostic one pay for a diagnostic test. They stated that the car started there was nothing wrong. Next thing you know that next couple weeks later, my car didnt start at all then I took it right back to the dealer to let them know that my car did not start up they told me that it was a battery. They did a diagnostic as a full diagnostic test. They stated to make sure nothing is wrong with the car. Have a three months down the road now I need a new transmission and I dont know why they didnt state that when I pay for the diagnostic test to see what was fully wrong with the car. These people are the biggest scammers ever ever. They never told me that I needed a new transmission or anything When I came in because I smell burn and smell in a car, they told me it was probably because of the snow and is it cold outside because the weather was really cold now I need a transmission. I need a transmission. I need a transmission until today. Pay for one purchase they said that I needed struts. I paid for struts Pay for another purchase. They said I needed a new battery. I pay for a new battery on a car. I believe I need a control arms. I have all the receipts to approve now I have a 2019 Nissan that doesnt move or work anymore.

  Business response

  05/16/2024

  My apologies for the situation. I will get with our Fixed operations director and let you know my findings and address your concerns accordingly. *** Basic GM 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I dont want my truck anymore I bought this truck with a fake name and social security number and they approved me.. I dont want to get in trouble for my mistakes

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I visited the parts department today at Orland ******* Nissan. I would like to bring up to BBB that they take your credit card to a different room to charge your card. Its not legal to do this, they should charge the customer in front of a customer, where a customer sees what is done with their card. Im monitoring my card, because, stuff seems fishy. They are not following protocols when charging customers, and doing who knows what with your card in a different room. A customer should always see their card, when making purchases. They could catch a lawsuit if I record this/or recorded.

  Business response

  08/17/2023

  It is not illegal and there is nothing fishy about it.  Next time, if you would like to accompany your card, you are more than welcome to.  

  Customer response

  08/17/2023

   
  Complaint: 20481080
  
  I am rejecting this response because: it is illegal to charge a customer credit card when a customer is not in the room, without that customers authorization on file. This dealership has the tendency to do things in the back room all the time, Im reporting this for future instances, thats how personal credit cards numbers get stolen and used. In every other dealership theres a cashier Im able to go to the cashier present my invoice charge my card and its all done in front of me. If you want me to present you with an attorney and prove to you whats legal and whats not, than I could. Please provide customers with a cashier at your dealership, where customer can be charged, not have just any service or parts guy run around with your card, and take photos of it in the back room. Instead of apologizing to a customer for this nonsense and no organization that  is going on at your dealership you provoking the situation even further. 

  
  Sincerely,
  
  *************************

  Business response

  08/17/2023

  As previously stated, there are no laws preventing someone from taking a card into another room for processing.  Indeed, in many restaurants, the server will take your card to go process it at a terminal that *** not be in sight of your table.  We appreciate your concern and will take it under advisement for the future.  

  Customer response

  08/18/2023

   
  Complaint: 20481080
  
  I am rejecting this response because: as stated before your business has extremely poor customer service. Restaurants have on the table pay pads, and cameras on every corner including kitchen. Your business does not have cameras and does not want to take responsibility, for anything that employee do.  I will reach out to Nissan Corporate about this today, and they should explain to me why with 5 Nissans Im receiving such a poor customer service at your dealership. Just  FYI, your construction guys outside that are 10 feet in the air dont have proper safety on them, so I might reach out to OSHA as well and provide them video from my car, If you want to keep arguing and fighting with me. The customer is always right, I think you are forgetting that. In my case I have the right to choose to see my card at all times, and you will not tell me that I cannot. Fix your attitude it doesnt look good on your end. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchase an SUV that was featured in their website for get as much $24,487. I saw a contract after I signed it they put a different price for $27.207.00. they added warranties and fees that at the end the final price was.$39, ******. they asked me about a warranty they had me sign the paper which was a paper for arbitration. I was never giving the paper for the extended warranty. I tried calling them for them to email me they refused they said they gave it to me which they did not.

  Business response

  03/14/2023

  The customer misunderstood some of the optional products and services that she initially chose to purchase.  She and Zeigler have resolved the complaint and she has indicated she is satisfied with the resolution.  

  Customer response

  03/17/2023

   
  Complaint: 19512829
  
  I am rejecting this response because:
  
  To whom it may concern , I did go to ******* dealership on 3/06/23.We came to an agreement to refund me the extra charges.they did issue a one refund.I'm just waiting on the second refund. The owner said it will be done next month. I just wanted to wait until the second refund is issued  before closing on the claim. I don't trust this dealership they are very manipulative and very deceiving. So I just want to make sure I get my refund before I close out the claim.
  
  Thank you
  *************************.

  Business response

  03/28/2023

  As previously stated, the refund has to process through her lender and Zeigler cannot control how long that takes.  It is not an appropriate use of our time or the BBB's resources to keep a complaint open and require continued responses for no reason at all.  

• Initial Complaint

  12/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  (My son had an incident and became brain dead 9/18/21, 3 days after my purchase and died 9/23/21. I am still grieving his sudden death-which is why I am just formally filing this complaint now). My complaint is a classic case of bait and switch. I made appointment and went into this dealership on 9/15/21 to purchase a 2018 Nissan Rogue that was listed on Cars.com AND Zeigler Auto of Orland Park at $26,000. I came prepared with $9,000 cash and my trade in agreed at $5,000. When it came time to sign the paperwork, they changed the price of the car to $29,517. (I saw him update it on his computer right in front of me!) I questioned this price change and they said it had something to do with some sort of *** tracking they installed. I said, "I don't care about that. I want the car for what you listed it for, $26,000. Why are you changing the price? I want to finish up this sale for the price the car was listed for". I was recovering from a rib removal surgery and was in excruciating pain and kept telling him that. ***** (the salesperson) said he would take off the *** tracking thing. They kept me there for several hours and I kept telling them I am in tremendous pain. That I needed to finish up and go home. After being kept there so long without pain medication and being in excruciating pain, I was finally taken into the room to sign the paperwork. At the time I just wanted to get out of there and go home and was blinded by pain so, I just signed the documents. I figured I would look at everything again when I felt better but, then I lost my son. I am requesting my financial obligation be reduced on this vehicle by the $3,517 falsely and illegally charged (plus applicable taxes). I have attached the screenshots showing what the car was listed for and what they changed it to while I was there. They took advantage of my being in pain and not being able to fight for myself and THEY CHANGED A ***** AFTER ME AGREEING TO PURCHASE AT THE ***** ADVERTISED AND DISCUSSED.

  Business response

  12/20/2022

  On behalf of Zeigler, please accept our sincerest condolences for your tragic family circumstances.  Please contact General Manager *** Basic on his cell phone to discuss your transaction and options for resolution.  His cell phone number is ************.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a certified pre owned 2017 pathfinder from your dealership on May, 26, 2021. On September 28, 2021 I was told my engine failed and I needed a new one that was covered by my warranty. Your dealership completed the work. On October 26, 2021, that engine died while I was driving on the highway, where I sat for over four hours. This resulted in another new engine being put in November 8, 2021. I was told Nissan engineers were going to complete a total tear down of the engine to figure out why the engines keep failing. Later I was told that was not done and the engine was just replaced but the new engine was covered by my warranty. On April 25th of 2022. I had a full inspection done of my vehicle that cost $1,199.45 due to moving to ********** I wanted to ensure the car was in good condition. On October 21, 2022 I brought the vehicle to the ********* location in ********** after the car failed smog to be told that I needed another engine. I am being told now that your dealership put used engines in making my warranty that I purchased at your dealership no longer valid. I was told I had new engines put in each time and my warranty was being used, come to find out none of that is true. I am now in terrible position because my vehicle needs another new engine but my warranty is no longer valid due to the service I was provided at your dealership. If you could please help me work through this situation it would be greatly appreciated. I purchased the car for $26,000 and change and now i need to pay $15,000 for a new engine.

  Business response

  12/09/2022

  Zeigler has multiple phone calls in to the dealership in ********** to find out why they are telling the customer that the vehicle needs a new engine and it is not covered by a prior warranty.  Zeigler's management team will be in touch with the customer soon to discuss, once it knows why the warranty claim is being denied.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On may 5th 2022 I had an appointment with Zeigler nissan of Orland park, for a recall and for them to check my transmission fluid, both services should have been no charge, but I was charged $105 for a diagnostic I did not ask for. On may 8th I wrote a review on ****** pertaining to the situation. On may 9th 2022 I was contacted by a service manager who stated " I was not supposed to be charged for any of the service I received", and if I could "find it in my heart to take the review down" my response was " I will consider " today is 05/19/2022 I have called this business four times on four different days since to see if a refund has been processed, I have gotten a complete run around, and I have not recieved a refund.

  Business response

  05/20/2022

  Zeigler apologizes for the miscommunication and this customer's experience.  **********************'s management team has been in contact with the customer after receiving the complaint and will be promptly refunding the customer's charges.  

• Initial Complaint

  04/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 26, 2021 I went in to cancel add-on services that I did not want. *********************** was going to help us. He checked the services that I wished to cancel (service contract, maintenance contract, and GAP) which amount to $5,012, before amortization. He went to my vehicle to check the mileage and completed the form. I signed the form and then he said he needed a "payoff" letter from ************** I went home, and that same day I sent it. Asked for confirmation that the form was submitted, and it was not provided. He mentioned the refund would take about 6 weeks. I get Covid has delayed things, so I was patient. I called again, around Feb, and spoke to ****. He said the form is sent to Zeigler *** to process. I reached out to them, and no answer. I called ***** again, many times and he promised to check on things and reach back, and nothing. It is ***** now and I have received a reimbursment of the services I requested to be canceled. There has been a total lack of professionalism to contact me and let me know what is going on. He has failed in his duty to keep me informed, and getting my request completed. I would like for this to be resolved promptly. The amount refunded should be accompanied by an proration/ammortization schedule that reflects the amount reimbursed. Additionally, I'd like an address to the Zeigler ********** to be able to submit a letter about my experience with Nissan at Orland Park. I regret the day that ****** did not have a Rav4 in stock and I ended up at Nissan.

  Business response

  04/12/2022

  Zeigler did in-fact assist ************** in cancelling her third-party service contracts and a check was recently issued to ************** (April 5th). Her original lien holder (Citizens) will refund the *** directly to her, that is not something that goes through Zeigler.  We understand that the delay in processing can be frustrating, but Zeigler cannot control the time it takes a third party to do something.  None of the cancellations that ************** requested were for a Zeigler product or service.  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 12/01/2021 I have went into the dealership and financed a 2018 Nissan Pathfinder, price of vehicle was ****** - they charged me $3000 for a recondition fee which is in all sense just a detail. Then another $3000 for Z-Guard which is leather cleaner. After making the purchase, and told I got approved with a certain bank at an APR that was submitted, they called me next day to come in because they got me a New deal that includes GAP for an additional $5000 because to have GAP I was REQUIRED to get a warranty. They pushed everything to take advantage of me as a woman. I called to cancel my loan approval with the bank and will NOT TAKE RESPONSIBILITY FOR THIS LOAN. I will never do business with this dealership again, they do not care about their customers at all. I will be stopping the check on my down payment and have already contacted ***** Fargo.

  Business response

  12/03/2021

  I am corporate counsel for Zeigler ********** and each of its affiliates, including Zeigler Nissan of Orland Park.  Zeigler's sales and finance team went over each and every number and product with the customer.  In the finance office, she was interested in ***, but the only approval Zeigler had through ***** Fargo would not allow for it.  The following morning, a member of Zeigler's finance team contacted NMAC and attempted to secure different financing for the customer so she could get the *** coverage she was interested in.  NMAC was able to do so at an additional cost and Zeigler contacted the customer to let her know and to offer a vehicle service contract.  The customer became irate and started demanding that Zeigler take the car back.  Ultimately, the customer was kept in the original contract that she agreed to without ***.  

   

  ***************************, Esq.

  Customer response

  12/07/2021

   
  Complaint: 16201778
  
  Firstly, I would like to say thank you for your response in this matter. After speaking to ***** Fargo and telling them I do not agree to the contract/financing that was NEVER sent in through financing, they have cleared me of this loan, as of Today, 12/07/2021. ***** Fargo has not yet created an account/contract under my name and will not be paying for the vehicle. I was informed to keep the car parked, as it has been since the day it was drive. Off the lot. The down payment has been returned, and I do not wish to besmirch the ******* name in any sort of way, I just do not feel comfortable with the way I was treated and kicked out of the dealer, from the first application I was told that NMAC gave me a higher APR then the rest of the banks, which is why ***** Fargo was the first offer. From what I know, GAP is not suppose to be almost $6,000 additional cost for a vehicle. I would like to just settle this matter, I advise your finance team to contact ***** Fargo because I am not responsible for this loan, the paperwork was never even submitted into the bank because the next day there was a new offer from NMAC which didnt make sense, please let me know when to return the vehicle to the dealer and let this issue be settled. Thank you.

  
  Sincerely,
  
  Zaha Issa

  Business response

  12/21/2021

  Zeigler disagrees with the customer's representations as previously noted.  The customer owns the vehicle, and if the customer has issues with the lender, the customer can take that up with the lender.  

   

  ***************************, Esq.

  Customer response

  12/22/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory  to me but havent got any other choice in the matter, as you can see this dealer charges ridiculous charges that must stay on, and what ***** more is this is my 2nd vehicle from this dealer in past 5 years but now will never return to them again. 
  
  Sincerely,
  
  Zaha Issa

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