ComplaintsforMantis Tech
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a Mantis X training system for my stepson who wants to be a law enforcement officer. Training at a local range with live ammunition is expensive for him. I ordered the week before Christmas. I requested the shipping info so I could track the delivery. Mantis did not provide the shipping info. I requested twice and they never provided the information or even responded to me at all It is now several days after Christmas and my stepson"s gift is still not here, nor is Mantis responding to my inquiries.Business response
01/02/2024
We take pride in providing top level customer service to all our customers. Customer contacted ********************** a couple of times during Christmas break, when our offices were closed, via phone, email, and online chat. Our customer team responded to the customer once they were back in the office on January 2nd. They will continue to work with the customer to resolve any concerns. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.