ComplaintsforChevrolet of Palatine

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hey, I came into ***** palatine on February 17 to buy a 2018 ***** sonic I bought the car and left dealerships 2 days later the car start making wierd noises I bring it back for them to fix they hold the car for almost 30days then tell me there nothing they can do for the car the first time they said they fixed it I came to pick the car up and it still broken so I didnt leave with the car the 2nd time the car sounded a lil better but noise was still there and they said u bought a ***** sonic u didnt buy a charger I ended up leaving with the car a week later the car started to over heat

  Business response

  03/24/2023

  The dealership has addressed all of the concerns of the consumer.  This has been fully resolved.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Chevrolet Of Palentine. I was charged $2,599 for a ************* add on that was supposed to be installed the day I drove off the dealer. ************* was never installed. I wasn't informed till I called ************* and asked them. Dealer had me sign a paper saying they will refund me $2,599 within 5 days. Paper was signed it has been close to 3 weeks have not received the refund. Dealer ********* who is the manager blocked my number after hanging up on my face after I asked them for the check number.

  Business response

  03/15/2023

  A copy of the check which was drafted and sent to the consumers lender on February 24,, 2023 was sent to the customer.  We find this matter to be resolved and closed.

• Initial Complaint

  02/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 1st , I was told that I was approved for a car up to 30,000$ and no down payment needed for a 2015 Range Rover I did an application for. I was told to come to the dealership and complete all the paperwork and I would leave the lot, set the next day to come in from ********* to ******** on the 2nd of February. I arrived to the dealership and completed all the paperwork and then was put on standby for almost 9 hours after already being approved for a car I wasnt able to get but then told I had to settle for another which I did all the paperwork for down to my insurance work I was sold the car and told to come back to get it after they did a safety check and cleaned it but when I call in on the 3rd I was told they would call me back never got a call I left the lead finance *********************** a text no reply and I called today and was told that the vehicle that I was sold no had issues and that I was no longer able to get it after doing all the paperwork and financing for the vehicle and being approved as well. I was told to come back look for another car after contacting the dealership who is still saying the same car I did all the paperwork for was still for sale and available. ***** and his team had me on hold waiting for hours no calls back and when I called in I was treated like I was being a bother as a customer I felt I was treated unfairly and discriminated against as a young ******* American male. I left ***** multiple text messages never disrespecting him or being unprofessional to be treated like my matters were not important and to be constantly put to the side for the new customers they had in today when I was suppose to be taken care of before hand after being approved and signing all the legal documents to make the vehicle mine and my credit was hit and time wasted and now cant make it to work behind the lack of professionalism at this dealership. I feel mistreated as a paying customer and retribution *************.

  Business response

  02/22/2023

  The dealership continued to work with the lender and the consumer.  The required down payment was met and the consumer is happy with their new car.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I went into this dealership 01/19/2023 to purchase a vehicle. I settled on a 2013 **** Edge with ***** miles. I was advised at the time of signing that I had 15 days to bring the vehicle back in by the salesman ******. On Sunday 01/22/2023 the vehicle had stopped twice on me. I phoned the dealership and advised them of the problem I was having with the vehicle and Monday 01/23/2023 before I started work I took the vehicle in. Not the best customer service but I had also purchased an extended warranty so they gave me a truck to drive. On 01/31/2023 I drove back out to the dealership to put up my truck because I was advised that they did not fix anything on my truck because it had not stopped on them. On my way back home the truck stopped 4 times on the expressway at this point I'm afraid for my life and called the dealership and asked them to come pick up on truck from my home because I felt it was too dangerous to wait on the side of the expressway. They came to my home and picked it up and brought me another truck. On 02/01/2023 they advised me that a filter has been changed on my truck. I purchased this truck 01/19/2023 and have had it personally for 3 days without the loaners I would have lost my job and no one would be paid.

  Business response

  02/12/2023

  I would like to apologize for the frustrations you have experienced in this mechanical failure.  I am glad to see that the problem has been fixed.  Thank you for your patience and being a great customer. 

  Customer response

  02/15/2023

   
  Complaint: 18973978
  
  I am rejecting this response because: I didnt buy a car to break on me 

  I brought a car to get to work & missed work, had to get up early to bring it in this day 

  the screen goes out every time I get in the car 

  couldnt turn on my defroster and almost got into a accident with my grandma in the car 

  it say maximum speed is 80 and thats not normal 

  needs a wheel alignment and quite frankly the entire situation is exhausting 

  I prefer a new car 
  
  Sincerely,
  
  ***********************

  Business response

  02/22/2023

  The General Sales Manager and Executive Manager are working directly with the consumer to resolve her issues.

  Customer response

  02/27/2023

   
  Complaint: 18973978
  
  I am rejecting this response because:
  When I asked about getting my refund or getting in another car I was ignored 

   

  I asked ****** and the manager several times 
  Sincerely,
  
  ***********************

  Business response

  03/06/2023

  The consumer purchased a 2013 **** Edge with ****** miles on 1/19/23.  After driving approximately 150 miles, the consumer states, the vehicle will shut off while idling.  The vehicle was brought to our service department, no codes were present and a replication of this problem was not found.  After driving approximately 150 miles more, the problem continued.  The dealership brought a loaner vehicle to the address requested and the 2013 **** Edge was brought into the service department.  The vehicle was scanned and confirmed code P2111 was present, the throttle actuator controls system-stuck open.  ********************** received authorization from the consumers warranty company to replace the throttle body which was completed on 2/2/23.  Shortly thereafter, the consumer stated that the vehicle would not start.  An employee of the dealership found that a light was left on and drained the battery.  The vehicle was "jumped" and a set of jumper cables were provided to her incase a light was ever left on in the future.  The dealership has reached out several times without success to discuss an exchange of the vehicle.  The dealership is willing to work with the consumer if she is dissatisfied with the vehicle.  The General Sales Manager has been waiting for her call after multiple attempts in reaching her.  At this time, we find this matter to be resolved and closed.

  Customer response

  03/14/2023

   
  Complaint: 18973978
  
  I am rejecting this response because:   
  

   

  2013
  
  
  
  
  My experience purchasing my first car was the worse.  
  Settled on 2013 **** edge 
  I brought the car on a Thursday Jan 19 
  On Sunday January the 22nd the vehicle stopped for the first time and stalled while I went down the street to Burger King 
  I contacted the car lot text immediately 
  Left a message 
  I stopped by ******** and got a code print out 
  Stopped a few more times stalled on the way home 10 mins from home 
  He contacted back and asked me to bring it in on Monday 
  Monday morning the car managed to make it the car lot 
  
  
  
  
  they said they would fix my truck I believe them even asked for them to drop the vehicle off to my address 
  
  
  I ended going to pick up the truck Tuesday Jan 31st 
  20 mins after picking it up it did the same thing on the expressway 
  Almost was in multiple accidents tryna get over 
  I phoned ****** so he was aware 
  He assured me he would come in 40 mins 
  I didnt wanna wait on the side expressway 
  Very scary and dangerous 
  I managed to make it off the eway phoning ****** as much as I could considering the radio clicking in out 
  I shared my location with ****** made it home 
  He then switched cars and assured me everything would be taken care of 
  
  
  That Monday I missed work because the truck wouldnt start again 
  I informed ****** no lights was left on 
  He gave my me the jumping cables which I used after the battery drained multiple times until I had the post tightened on the battery 
  When the Truck was returned to me the radio still goes in and out each time I touch the truck keys a maximum speed of 80 now pops every time as well the truck still stalls just start back up for me to make it home and to work 
  I told ****** and the general manager that I wasnt comfortable in the vehicle anymore and as many times as it stops I thought they couldnt blame me 
  Calls were made to me while I was at work 
  Never returned when I called back after work 
  & definitely never said I could have options outside of the lemon I was sold 
  All Im looking for is a reliable truck for my sons to call theirs 
  And since day 3 this truck has not been anything close. Multiple times I approached the manager and ****** the salesman that I would take another vehicle because this one is hopeless 

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was forced to buy a security add-on low-**** and interior exterior protection plan. Was told that it was not optional when actually it was and is illegal in ******** to force an add on. In addition the low **** ****** fell out from under my dashboard of brand new car and no one has responded. I do not want these add-ons. There are other issues but Im legally bound.

  Business response

  01/02/2023

  We are in receipt of the consumer complaint and will be contacting ******************* shortly. Resolving consumer complaints from the Better Business Bureau is a top priority and we will follow up once our investigation is complete.
  
  Thank you,
  
  -*******************
  *************

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in on November 19th and purchased a vehicle. Got a loan approval for the vehicle at payments of 371 a month after 26 days of having the vehicle and driving off the lot with the vehicle. I was contacted by the finance manager *** to come back in and sign new paperwork for the loan. He said everything would stay the same. Nothing would be changing. All I'm doing is signing new paperwork. When I came in upon arrival that information was not accurate. I went into his office he proceeded to pull up the old loan. There was a couple days left on it before it was going to no longer be able to be approved. He went and denied that and went and tried to refile and open up a new loan with the same company which they did not accept. Now he's trying to tell me that I need to return the vehicle even though I've already signed all of the paperwork and have the contract and have everything else in my name

  Business response

  01/02/2023

  We are in receipt of the consumer complaint and will be contacting ********************* shortly. Resolving consumer complaints from the Better Business Bureau is a top priority and we will follow up once our investigation is complete.
  
  Thank you,
  
  -*******************
  *************

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to this dealership 12/8/22 to purcheazs a car for *****. My total price came out to be over ******. I asked why if the car is ***** and he proceeded to tell me about all the fees etc that were not advertised. The only two fees advertised were for ****. The car should have been *****. I was then told by the finance manager the prices listed are basically to get you in the door and whats shown online is not correct. They are falsely advertising prices and adding unknown charges to the vehicle. I was not shown the breakdown of these other miscellaneous fees and what i was paying for. The sale was ultimately cancelled and I was left stranded with a 1year old taking an uber home. If you were to ****** this location everyone has said the same thing about their false advertisement on the cars.

  Business response

  03/15/2023

  All our advertising discloses Prices listed excludes tax, title, license and $347.26 dealer doc fee.  The dealership does not have record of the consumer in their database.  Interest that is paid to a financial institution over the term of the loan is never a part of the advertised price of the vehicle.  The dealership is more than willing to locate another vehicle which works for the consumers budget.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchased a truck from the dealership that was supposed to be accident free based on the carfax that was provided by the dealership. I purchased the truck because it was not involved in a accident I paid top dollar for a truck that was misrepresented by the dealership and supposed to be accident free. I can't even trade the truck in because of the accident has effected the value of my trade and has created negative equity because of the fraud.

  Business response

  03/16/2023

  On June 11, 2021, ********************************* purchased a 2017 GMC Sierra *********** As with all transactions, a carfax report is provided and the reciept of such intialed.  At the time of sale, there were no accidents reported.  4 months later, an incident was made available to carfax on October 28, 2021 noting Accident reported, Vehicle was not damaged.  The dealership worked with their concerns and offered to purchase the vehicle back.  With the amount of miles that were driven approx ****** since the purchase date, our offer was declined.  Our service department performed, free of charge, a multi point inspection and a technician road test.  We find this matter to be resolved and closed.

   

  Customer response

  03/24/2023

   
  Complaint: 18317288
  
  I am rejecting this response because:
  

   cant believe that the BBB cant help in regards to this matter. This was Fraud that was committed by this dealership. I certainly hope you will not close this case and investigate this further please help the consumer and please be active and hold this dealership accountable. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2021 I purchased a 2020 Dodge Grand Caravan from Chevrolet of Palatine. This included a service package that with 6 oil changes. I scheduled an oil change on 10/11/22 at 730am, in hopes that I could get out quickly for meetings at work that began at ****am. I arrived at 715am and was checked in by a service desk clerk with an iPad. I waited in the lounge. At about 930am I asked the woman at the desk about an estimated time of completion to which she stated there was a printer delay and they didn't start my car right away. At 945am I walked out to the service floor and spoke with the clerk that checked me in, and he told me my car was on the rack and would be done in 30 minutes. I informed him I had work meetings and needed my car as soon as possible. At ****am I was told my car was finished and they were completing paperwork. At ****am I was given my paperwork and sent to the cashier only to find out they did not charge the work to my service contract and had to redo the paperwork. The clerk told me to go ahead and take my car and they they would email me the receipt and service record. I walked out to my car to find a receipt for take-out food with a time stamp of 951am, where it was apparent that dealership staff had used my car to pick up food for staff at the time I was told my car was being worked on. I went in an spoke to *****************************, the service manager. He assured me this was not the norm and would not happen again and have me his card to contact him. By 11/17/22, I had not received my receipt or service record by email as promised. I emailed ********************** on 11/17/22 with no reply. On 11/19/22, I called and asked to speak to a supervisor above the service manager and was sent to a numbered, un-named, voicemail and left a message. I did not get a call back. On 11/21/22, I called at 9am and was sent to a voicemail, requesting a call back by the end of business. To date, I have received no communication. Request refund of $180 for 2 oil changes.

  Business response

  03/16/2023

  The corporate office has contacted the consumer to resolve this matter.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was sold a pickup truck for $70000 the moment I drove it off the lot the check engine light came on. I had to take it back the same week so they can fix the problem. My truck been in and out the dealership for months and no resolve. I had purchased full coverage warranty and was still charged a fee for them fixing the issue. I called to speak with the ** several times, no one wants to direct me to the **. The first time I called I was directed to the sales manager **** I explained to him that I rather speak with the ** he then hung up the phone on me. I called back Joy from the front desk answered I asked to speak with ** again and she hung up on me. These people are so unprofessional, they were all so helpful when it came to me financing the vehicle but now that I am stuck with this issue no one wants to help and I continue to get hung up on. If they continue to be unprofessional I will have no choice but to take it to their corporate office and seek a lawyers help. They sold me a lemon and they all know it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩