ComplaintsforHungry Moose
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
see Attached document
Menu reflects one price($10.45) and when I pay with taxes the price was over $15
Waitress indicated last time that owner didn't want to print new menus as price might increase again.
Business response
03/20/2023
We had posted a notice stating due to the price increase prices of some items ( mostly eggs ) that menu price may not reflect actually price . This notice was on front door and has been removed with out our knowledge. New Menus are being printed . if waitress told them qe didn't want too she miss spoke as we are awaiting them from Multi Media services .
Ni items are no difference of more than $1.
If they produce a receipt I will refund the difference.
Thank you can reach me at *** *** ****
Customer response
03/21/2023
I am rejecting this response because: I know for a fact that his staff was getting complaints as I overheard a staff person say she was getting tired of people getting so angry at her about it. As a business person, it is his responsibility to take care of his customers & I don't think his posting a notice on the front door was adequate (actually I don't believe it happened at all) & if it was posted on the door & subsequently removed without their knowledge, then it was up to the manager to see that notification was given to customers. He should have put a written notice on every table & had his staff mention such to customers when they ordered. Never encountered a restaurant having the audacity to charge more than the listed price on menus. As far as a receipt is concerned, the waitress staff use a computer, hand held device to order & let you know the bill. The last time I was in there, I asked for a receipt & my table mate did not want a receipt & staff somehow could not then print me out a receipt as she didn't know how to backtrack after my table mate had not wanted a receipt
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.