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            Business ProfileLexus of Peoria

            New Car Dealers
            BBB accredited business

            Contact Information

            7301 N Allen Rd

            Peoria, IL 61614-2491

            Visit Website
            (309) 296-0028

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lexus of Peoria offers new and used automobile sales in addition to providing auto services and parts.

            Products & Services

            This company offers automobile sales, service & parts.

            Business Details

            Location of This Business
            7301 N Allen Rd, Peoria, IL 61614-2491
            BBB File Opened:
            11/24/1992
            Years in Business:
            5
            Business Started:
            12/1/2019
            Business Started Locally:
            8/15/1992
            Date of New Ownership:
            4/5/2023
            Business Incorporated:
            1/13/2023
            Accredited Since:
            9/1/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • BL Auto Group
            • AML Automotive Peoria, LLC
            Business Management
            • Mr. Kevin Connon, COO
            • Mr. Anthony Loquercio, CEO
            Contact Information

            Principal

            • Mr. Kevin Connon, COO

            Customer Contact

            • Mr. Kevin Connon, COO
            • Mr. Anthony Loquercio, CEO
            Additional Contact Information

            Fax Numbers

            • (309) 689-3005
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was not told that they could not provide a second key fob until after I paid for the vehicle. Their digital key technology does not work on our two i-phones despite repeated attempts by dealer tech person. I am thus left with one key, which, if lost, breaks, or is misplaced will result in an inoperable vehicle. I have complained twice -- to the sales rep and to a manager. They blame it on Lexus USA and a chip shortage. And yet, keys are available for purchase. But I refuse to pay $400+ for an item that I already paid for when buying the car.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Britt M

            03/05/2022

            Buyer Beware!!!! This has been the worst experience as far as honesty dealing with this dealership. I informed victor I would not be able to view since I live in G****** and I also have to travel for work. I request him to send me a video as well as I asked him are there any major issues. Victor indicated the vehicle is immaculate and Lexus does a service inspection. Based on the video and what he stated I trusted his word. Furthermore, he indicated that I do not owe sales tax since I live out of state. Subsequently, I purchased the vehicle and found out it had damage on the lower right rear panel as well as scratches on that area. Victor the salesman said Lexus didn’t cause it. I called the shipping company, and the shipper showed a document that indicated the damage was there at pick up. Also after I inspected the interior and in the trunk area there was a huge dark red stain. I contact victor he said he didn’t know it was there. Even though he indicated he inspected the vehicle and it’s immaculate. I was extremely upset with the dishonesty and contacted the sales manager al of my grievances. We agreed that since I do owe for sales tax. The dealership would cover the sales tax, due to the issues with the vehicle. At this time I still haven’t had a chance to drive the vehicle since I had to fly out of town for work. Two in a half weeks past and I arrived back in town on 2/10/2022. I finally drove the vehicle, and behold in the front left suspension the is a crack/knocking sound. I would hear the sound each time the car drove over bumps, or uneven pavement. I was highly disappointed, because all the service personnel had to do was to test drive the vehicle. Anyone would have noticed the suspension issue. Furthermore, I texted the salesman victor and finance person of the issue, and I called several times to the sales manager and never received a CALL BACK FROM ANYONE. This has been the worst experience I’ve ever dealt with...

            Local BBB

            BBB of Central Illinois

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