Business ProfileforKunes Honda of Quincy
Additional business information
In April 2022, Better Business Bureau questioned Kunes Country Honda's marketing piece, which stated:
“100% GUARANTEED FINANCING AVAILABLE!”
“NEED A VEHICLE BUT HAVE CREDIT ISSUES? 100% GUARANTEED FINANCING AVAILABLE!”
“A WINNER FOR EVERY PRIZE HAS BEEN MAILED IN YOUR AREA, BUT YOU HAVE TO COME IN TO WIN!”
“IF YOUR SYMBOLS MATCH, YOU’RE A WINNER! GO ONLINE TO PICK THE GRAND PRIZE YOU WANT.”
According to Better Business Bureau’s Code of Advertising, “The words ‘no credit rejected,’ ‘guaranteed financing,’ ‘all credit applications accepted’ or words of similar import can imply that consumer credit will be extended to anyone regardless of the consumer’s credit worthiness or financial ability to pay. They must only be used when all credit requests are approved.”
In addition the BBB Code of Advertising states, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. In addition, according to the Missouri state statute 15 CSR 60-7.020 (1): “A seller shall not make a representation or statement of fact in an advertisement that is false or has the capacity to mislead prospective purchasers.
BBB requested the business to substantiate, modify or discontinue any similar future advertising. The company initially responded but did not respond to BBB’s additional request for clarification regarding the grand prize, layout of the piece and credit approval.
At-a-glance
Customer Reviews
All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.
Average of 143 Customer Reviews
Customer Complaints
218 complaints closed in last 3 years
100 complaints closed in last 12 months
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
Business Details
- Location of This Business
- 221 N 36th St, Quincy, IL 62301-3742
- Headquarters
- Delavan, WI 53115-0485
- BBB File Opened:
- 12/26/2017
- Years in Business:
- 28
- Business Started:
- 1/1/1996
- Business Started Locally:
- 4/17/2017
- Business Incorporated:
- 7/26/2005
- Accredited Since:
- 12/21/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Kunes Country Honda
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Jason Buxman, General Manager
- Contact Information
Principal
- Jason Buxman, General Manager
Customer Contact
- Jason Buxman, General Manager
- Additional Contact Information
Phone Numbers
- (815) 772-2171Other Phone(Headquarters Phone Number)
- (217) 228-7000Other Phone(Headquarters Phone Number)
- (815) 772-2171
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.