2 Customer Reviews
Review from Latricia L
1 star09/29/2024
This business towed our car illegally. They are collecting cash only and from a gate. They do not deserve 1 star. The lady took money and came back and said we were missing $10 after the lady stated she didnt have any change.
SMJ Towing, Inc. Response
10/01/2024
******** London you first where going to pay with your credit card then you pulled out cash Your aggressiveness at the gate and name calling was unacceptable and then short changed us $10 This could all been avoided if you had followed the parking rules at your place of bussiness ManagementReview from Moe A
1 star12/19/2021
Hello - Within the last week I have moved into an apartment complex that requires you to have your parking pass posted on your front dashboard or else your car may be towed. I have tested positive for Covid and my car was dropped off by a sibling of mine (I forgot to let them know to put the pass up) - my car was towed.Now, I completely understand that they reserved the right to tow my car but they did not have appropriate Covid-19 procedures. I was not able to send anyone with my credit card to pay for this since they would not have a matching ID, I was not able to pay over the phone, nor were they able to hold it until I was well enough to leave the house.With that being said, I am requesting that they have some sort of "Covid-19 Policies" that less strict and more favorable in the customers end. We are going through a pandemic and all business have had to adjust - I feel that this one should as well..Thanks!
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