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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Erich's sent 2 of their employees to install the front door/storm door/ and frame in March 2022. The frame broke/ crack weeks ago. I've been trying to contact Erich's to send someone out to take a look and fix the problem. Well, they're ignoring all our attempts to contact them. We've text, called, left messages and they refuse to reach out to either myself or my husband ****. All we want is for them to acknowledge our attempts to reach them and fix the problem that's their fault.Business response
06/03/2022
We stand behind our work and we are more than glad to go out and look at this job for the customer. We have not been avoiding this customer and we will contact them this evening to get this set up to look at the job to take care of their concerns. Today is June 3. Thank you.Customer response
06/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* And *************************
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Contact Information
25w170 Argyle Ave
Roselle, IL 60172-3317
Business hours
Today,8:00 AM - 7:00 PM
| MMonday | 8:00 AM - 7:00 PM |
|---|---|
| TTuesday | 8:00 AM - 7:00 PM |
| WWednesday | 8:00 AM - 7:00 PM |
| ThThursday | 8:00 AM - 7:00 PM |
| FFriday | 8:00 AM - 7:00 PM |
| SaSaturday | 8:00 AM - 7:00 PM |
| SuSunday | 8:00 AM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.