Customer ReviewsforWintrust Financial Corporation

I paid my Lake ****************** bill here and they never sent my money to the Lake County Collector. Now I owe a penalty. I never had this problem with ************* I've owned homes since 1973 and have never missed a tax payment. I don't even know where my money is.Beware, don't pay any taxes here in ************. I hope to recover my money plus the penalty or I will file a court claim.

Hi ******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We've escalated this issue. A banker will reach out to you to discuss this further.

When have you ever heard of a company giving you a loan and you not knowing you took out a loan? That is what you get when reading with this company. My insurance cancelled and I got hit with a huge bill from this loan company for insurance that I did not use. I had no idea I had a loan with this company. They run a scam with insurance companies to sign up for insurance not knowing that in the fine print you are signing up for a loan from them. It is extremely misleading and a shady way to do business. I would not recommend this company to anyone.

Hi *******, were so sorry to hear about this. Thank you for bringing it to our attention. We take your feedback very seriously and well be looking into this right away. Can you let us know what happened to make your experience below expectations? t

I am a 30 year customer of ************** and I never had a problem before the past month, but it's been such a horrible experience that I would never again recommend that anyone bank with them. The local branch made an error which has now led to the central office blocking me from withdrawing $15000 that I have on deposit for two weeks with no end in sight. The local branch staff understand that I should be able to withdraw my money but they don't seem to be able to help. Meanwhile, who gets to accrue interest on these funds?

Hi *******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. Will you please message us your preferred contact information and the branch you use so we can have a banker reach out to learn more? Thank you.

Wintrust has unnecessarily delayed the loan assumption process, leading to my inability to contract for the sale of a new home because I cant get Wintrust to submit the assumption packet nor can I get an actual estimated timeline for closing on the sale of my home which is the subject of the loan assumption through Wintrust. *** submitted a complaint to the **** and the ******** of ******* for the state of ******** for the following reasons:I am trying to sell my home that has a VA loan through an assumption with a fellow VA eligible buyer. Wintrust Mortgage is who I have my VA loan through currently. Wintrust received the loan assumption packet in its entirety on Oct 9, 2023. Wintrust failed to notify either me or the buyer that they needed additional documentation and therefore the packet sat without any action for two weeks. I began calling Wintrust every day on Oct 23, 2023 to get updates on the packet so that I can let the buyer know what information Wintrust needs. Wintrust refuses to provide a single point of contact that will confirm receipt of requested documents and Wintrust refuses to contact me or the buyer when documents are missing, which is why I must call every day. So far, Wintrust has delayed the assumption process by 3 weeks simply because they REFUSE to notify the buyers of missing information and because we dont have a single point of contact to verify documents. Wintrust also refuse to provide any transparency regarding the loan assumption process but continually claims the process takes 3-6 MONTHS! So far, I cant even get the assumption packet submitted to the origination office because of the arbitrary delays Wintrust has caused through lack of communication with the buyer and me.The only cause of delay in this process so far has been Wintrusts negligence or ineptitude or laziness to provide a point of contact or communicate with either party.

Hi ******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We've passed this along and they will contact you as soon as they can. Thank you.