ComplaintsforTimes Construction Co.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got pavers patio done by this company, the project started on May 24th 2023 and was supposed to be finished with in 2 weeks, but it took more than 2 months for them to finish it since they were no call no show for 3-4 days every week. I heard all kinds of random excuses during the project. Once the project was done, they left my property damaged with scratches on my driveway, left gravel and sand on my driveway, left the front lawn and backyard grass all messed up, left all the half broken bricks all over the place, they took off my gutter extensions (actually ripped them apart) and never put the back in place, left all the garbage for me to take out. Thats not all, the work they did was horrible, the finishing to my patio looked like a 6 year old had done it, I called couple of landscaping companies to fix my front lawn and backyard grass and they told me this patio looks horrible and I should contact a lawyer before try to fix it and they will not touch it since its a safety issue as well, the retaining walls are already tilting on one side, there are waves in the pavers that will retain water and get damaged, there are gaps between retaining wall bricks, the paver sand is not put in properly and is washing out, the posts they made were not properly constructed and they filled them with sand that is coming out of the gaps in bricks, the steps they made looked like a 5 year old could have done a better job, the steps are already sinking in, although it has been a week since they finished the work. I gave them one more chance and asked him to come and fix it, he said he will come on Sunday afternoon, but although they confirmed on Saturday that they are coming next day, they never showed up, no call, no show. After all this, I am contacting a lawyer and going to make this company pay for what they did to my property.

  Business response

  08/31/2023

  We appreciate your feed back. We will dig deep into this matter. 
  
  

  Customer response

  09/05/2023

   
  Complaint: 20484175
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Business response

  09/05/2023

  We inspected the patio and everything mentioned is not true. 
  we try to reach Fahad to resolve some of his concern. Unfortunately, we werent able to connect . 

  Customer response

  09/05/2023

   
  Complaint: 20484175
  
  I am rejecting this response because:

  The owner/manager came to my house when we were not available and said they inspected the patio and found nothing to be concerned about. In reply, i send him the detailed pictures of what was the concern but never heard back from them ever since.

  I attached the screenshot of last concersation i had with the owner/manager and havnt received any calls or msg from them afterwards.

  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩