ComplaintsforVogue Lighting Studio, Inc.
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Earlier this year I purchased three trim kits for recessed light fixtures from vogue lighting at $63.00 per trim kit. After receiving the trim kits, I discovered that they were unable to fit the smart light bulb that I wanted to use. When I tried to return the kits, the owner of the shop said that they were non-returnable and that if I wanted to return them, I should have asked before I made the purchase. Nowhere on the order form does it state that these items are special order or non-returnable. The owner's excuse that I should have asked about the return policy before purchasing seems irrational to me. I'm more than willing to a restocking fee if necessary but do not believe I should have to keep them at full price.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.