ComplaintsforApex General Contracting

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had contracted Apex General Contracting to replace my roof's shingles and on April, 25, 2024, they came to replace it. The roof crews damaged my backyard Leafguard gutter. I reported this to ***** Turned, the field supervisor and he told me to get the estimate replacement cost which I did and the cost is $735.00 - I told him about this amount. Then I heard nothing from him so I have called him multiple times. He didn't answer and I left voice message. I called back and told me to not worry his company would send me the money to fix it. Then nothing happened so I called Apex General Contracting office reaching the front desk receptionist whom told me she would pass my message to ***** ****** but still heard nothing back. I called the office back asking to talk to ******* boss but the receptionist told me she would pass my message to his boss (it seemed that they didn't want me to talk to his boss directly). Again heard nothing back that's why I reach out to you for help in hope you can help me get the payment sent to me to fix my Leafguard gutter. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my name is *****************************. Apex caused my foundation, gutter, and roof valley water problems after they put on my home's new roof (Apex job: *******). Apex skipped the step on the insurance claim to detach and reset the original gutters, but Apex kept the $719.88 to do this step which the entire bill was paid with personal checks. Apex ignored my concerns and didn't help me because the head manager (never introduced himself, public ******** selfie attached) wanted to mock and punish me because I was not gonna allow Apex to take money for work that was obviously not performed. I have received a refund $2513.23 but still waiting for the $719.88 refund that another manager (****) promised me in a phone call from ph# xxx-x161 to me on 11/21/23 at 11:20 am. Instead of being honest, Apex chose to use their attorney (now AWOL) to intimidate me for what I thought at first was a simple billing mistake. I will be happy to let a court decide this because I have the proof. Apex manager told me they didn't want my business to do the roof of my 81 year old mom's house that she signed an agreement for because I stood up for myself. I literally live a 3 minute drive from the Apex home office in ************, **. I should have chose one of many respectable roofers in my area, but they lured me because they use my insurance company's logo on their website.

  

  Business response

  05/17/2024

  ***** had came into our office several times and did not maintain his composure an had raised his voice multiple times. This gentleman was asked to leave our office after his absurd accusations and tone in how loud he was speaking to our management staff. He did not leave when asked. We did credit his shed as we did not do the work on and cut him a check back as he requested. He is still claiming we did not detach and reset the gutters, to change the gutter apron on older gutters we need to take the spike/hangers out to put our new gutter apron on his roof. He thinks and believes we should have taken the entire gutter system down and thats not how it works. Any kind of leak in his basement or foundation from the old guttering system is not our issue due to the age and condition they are currently in. APEX has done and fulfilled the entire contact. ***** even signed a Certificate of Completion of 9/27/23 stating he was happy with all of our work and acknowledged our contract was fulfilled back then. We will not be crediting any other funds as APEX completed the scope per the insurance terms. 

  Customer response

  05/25/2024

   
  Complaint: 21659070
  
  I am rejecting this response because:
  **** General Construction, ************, **, continues to tarnish their reputation that they want to portray on their ******** website. They sure seem like a confident bunch.  Despite my pleas throughout their company for an honest individual to look into this situation of this manager abusing his authority and making doing business with **** into a personal vendetta against me, nobody has come forward.
    If **** actually looked at my numerous photos they should easily realize these original gutters are mounted with the spike and ferrule system. Despite the gutters being covered with 23 years of mold and mildew they were in fact fully functional until **** came on my property. This benefited me into proving gutters were not detached and reset as required in step #** of my insurance claim. Hand prints and tool marks would clearly be visible if these gutters were manipulated even mold covered spike heads show no hammer marks. Pulling spikes out and hammering them back in would have been the improper way to detach and reset gutters. The spikes lose their holding strength and damage the underlying wood trim and aluminum fascia. There is a website of a respectable company *****************************************************************************************, (files attached) that explains why spike and ferrule gutter systems are very tricky to detach and reset. Since the drip **** has spikes going thru them **** just skipped putting on the new drip edge over the original gutters, but **** can keep that new drip trim. **** simply skipped step #** as per insurance claim to detach and reset original gutters and kept the $719.88 cost to do it.
    Again if **** cared to look at my photos, the roof valley that **** built up has odd shingles at bottom of valley near original gutter that propels the water up and over gutter completely missing it.  On ****'s ******** page they have a write up how leaking gutters can cause foundation problems and **** can help, unless **** causes it and when customer addresses the problem and I am laughed at and bullied by this so called head manager and told he will not look at my pictures and is done with me and kicks me out of "his office". I do fear retribution, but this is my home and **** seems to not care about how my concerns were being handled.
     For my insurance company to release the funds in my name for the second (final) payment for my home's roof, I had to show my insurance *** the signed copy of completion. I have texts (files attached) that I sent to the **** field supervisor in charge of my home's new roof protesting the final total payment amount and steps **** did not perform in my insurance's roof claim. I mentioned this many times on the **** customer website message center and their customer message board on ********.
    I have gone to the **** office only 3 times, the second time in within an half hour on the same day. I have always politely called ****'s phone service to schedule a time to discuss my concerns with my roof claim.
    The first time I went to the **** office after I called I just figured I could just go there to schedule an appointment in person since I live 3 minutes away. The office staffer told me she could help me right away. As I started to discuss the problems I had with the billing and work not performed, the now known as the head manager came into office area without introducing himself and sat just behind me. I could sense he was mocking me behind my back because the office staffer kept looking over to him while I was talking and I wanted to know what was going on here.
    When I told him I observed the original gutters were not detached and reset he tried to intimidate me saying it was done like he was there doing the work. However, he did mention more spikes and ferrules would need to be added to hold up the gutters which obviously was not done. I said come on dude, I did not see you at my house on that hot day when the new roof was being put on. He became enraged and looked like he wanted to punch me. He told me to get out of his office or he would call the police. It was like he was really offended that I addressed him as dude which is socially acceptable in todays society especially when you don't properly introduce yourself. When I told him sorry we got off on the foot he just stared at me with his eyes like daggers.
    When things calmed down I was going to get money refunded for a #** storage shed and #** content manipulation charge that was included in my insurance claim among other refunds for items for steps that were obviously not done by ****. When I left and looked at the paperwork out in the parking lot I realized instead giving me the refund of $**02.41 for the full price of the shed plus cont. manip. they tried to give me a depreciated value price of $1187.00. The shed had the $**02.41 value on ****'s own paperwork (files attached). So I went back to **** office for the second time (in the same day) to demand the full price refund of the shed which I received. In total I received a refund of $2513.23 because I stood up for myself.
    The 3rd time I visited the **** office after politely calling
  first, I wanted to know if they looked at the photos of the gutters and water running off the new roof valley and completely missing original gutter on the **** fb customer page to support my claim. The nameless head manager shouted at me to leave his office claiming I have been there like 8 times. I asked him if he viewed my photos and he said in a low voice that he didn't care and was done with me and to get out. I was mocked and ridiculed about saying the roof valley had moved and water is completely missing the original gutter because in the insurance claim step #** Detach and Reset gutter was not done but **** kept the $719.88 to perform this step. Another manager was also present who only identified himself as **** when he called me on 11/21/23 at 11:** AM where we made an agreement that $719.88 would be refunded however this never occurred.
  Sincerely,
  
  *****************************

  

  Business response

  05/28/2024

  Unfortunately you were not mocked and ridiculed. This statement alone is completely false and inaccurate. ***** you got your money for your metal shed we didnt do. The insurance does not pay free money. The Detach and reset money they allowed was to replace your gutter apron because some of the existing gutter spikes were penetrating through your old apron. We will not be refunding for work we did. Again detach and reset does not mean to take your entire guttering system down and put back up once the roof is done. If we did that the older gutters would have fell apart like many of claims we do that has D&R gutters. 

  You continue to say and fabricate more as this goes on. Again APEX will not be sending you the money for the detach and reset . Unfortunately you dont understand this and for that we are sorry. We are willing to meet at your property to show you thons again as well as weve reviewed pics together. You got a great 50 yr upgraded food from what you had previously with no leaks. Please understand we are not being mean or deceitful to you, but yes when you raised your voice and started the threats in our corporate office you were then asked to leave our office. 

• Initial Complaint

  12/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of Transaction: June 5, 2023 (signed original contract)I recently had my roof replaced (approximately (6/16/2023) due to hail damage by APEX General Contracting. During original contract signing, I was told that being a Veteran I would receive a $250 gift card from GAF (Roofs For Troops Rebate) for being a Veteran and this would take place after final payment was received and submitted. My final bill was paid on 10/6/2023. I sent a message to my contractor rep on 10/27/2023 asking for an update. The return response was that he was passing it on to the gentleman that handles the warranties. I sent another message on 11/10/2023. Received no response. I sent another message on 12/1/2023 asking for an answer on the gift card. The response I received was that he sent my message to the General Manager, Production Manager, and Sales Manager asking them to get my paperwork submitted for my Golden Pledge Warranty so that I can receive my $250 gift card. I was also told that the Sales Manager is the one that handles these and he was currently out on a hunting trip and would return on Monday (12/4/2023). I have also called there direct number three times (12/1/2023, 12/8/2023, and 12/15/2023) to file a complaint about this matter and each time that I have called I get told that someone we be in contact with me by the end of the business day. To this day I have not received a single phone call from anyone to resolve this matter. The customer service from this company is totally unacceptable. I have never dealt with a company that can't return a phone call, return a message, or submit paperwork in a timely manner. And my final thought is that is a disrespectful way to treat a Veteran.

  

  Business response

  12/16/2023

  ***********,

  First off we apologize that you felt that our customer service was unsatisfactory. This is unacceptable to us. This season had been inundated with storm claims just like yours, unfortunately our filling of your warranty should have been explained better by our field rep. ** register our warranties every fiscal quarter. Unfortunately you had been expecting sooner. As far as the $250 credit back for serving our great country also is treated the same way. Our rep should have been more knowledgeable in explaining our process. My apologies in your experience and will make sure all of our reps are clear on our process.  Did you know that the owners father is a ******* Vet who was highly decorated and that we give back and donate to ********* each year? I can assure you that we care about your service to our country, and for that I want to say thank you and apologize for our lack of explanation when your contract was signed. Merry Christmas and God *********************

  Customer response

  12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We contracted with Apex general contracting last June to repair damage to our home from hail damage with last repairs finally completed on October 4, 2023 of our shop roof. In the process of replacing shop roof and house gables the company Apex had subcontracted out to do this job damaged our trailer and fire pit that were near said shop roof. House gables were wrong but to fix the damage done to that the electric company would have had to come out and we would have had more damage to the house roof in the process to make it right. We had reached out that same day to the contractor we have been working with through this entire process with pictures of the damage done to our trailer, fire pit, and house gables being wrong. We paid the company 50% of quoted price per contract on 7/19/23 of $25,000 with remaining amount to be paid upon completion with adjustments per discussion with ****** the contractor we were working with. We have requested numerous times for an updated estimate of charges along with mentioning that we wanted a resolution to the damage of personal property that the roofings did when replacing shop roof since October 4th of this year via text and phone messages left with the company to return our calls with no response. Last text message to ************************* at Apex was on 10/17/23 with my wife, but she has also called the company on 10/18/23 spoke with a Breya at 3:18pm with a detailed message about reason for call and requesting ****(owner) of Apex to return my wifes call regarding this matter. My wife attempted again on 10/23/23 @ 11:29am and spoke with ***** at the company and left another message requesting a call back, again my wife called on 11/7/23 @ 1:12pm and left a message with ****** this time. My wife did receive a call from **** on 11/9/23 @ **** in which he left a message for my wife to call him back which she did that day @ 11:37 but was told by ***** that **** wasnt available so another message was left for **** to call my wife, no call returned so my wife called again on 12/5/23 @ 12:26pm and spoke to a ******* who took another message for **** to call my wife. Again no call back so my wife called again on 12/7/23 @ 1:58pm spoke with ****** and again another message was left requesting a return call to resolve this matter no return has been made to myself or my with as of today 12/14/23. We do not know where else to turn to try to settle this matter regarding the damage to our personal property as well an estimate of what we owe with the changes that was discussed with ************************* way back in July as the original estimate was wrong. Can you help us with this.

  

  Business response

  01/04/2024

  We have received notice of alleged damage to the customers personal property and did make several attempts at reaching the customer via phone. She did call back a couple of times and was greeted by our call service. When we would attempt to call back, we could not get an answer. This resulted in a game of phone tag for a few weeks. Since then, Apex has made contact with the customer and provided them with their final invoice. Apex also instructed the customer to get a quote for repair for their trailer that was allegedly damaged by our crew. We have already agreed to credit up to $750 towards the repair. If it requires more than that, we will consider giving a larger credit when we have a chance to review the quote. Apex last spoke to the customer on January 4th, following up on the status of the quote. As of today, they have not received one. We will wait until they do. At that time, we hope to find a resolution to this matter.

  Customer response

  01/09/2024

   
  Complaint: 21008151
  
  I am rejecting this response because:

  When I notified ****** immediately after the roofers left of the damage done to our motorcycle trailer along with pictures of the damage, so it is not alleged damage done.  Over a month previously we had roofers out to put on the shop roof(which was manufactured in wrong color and why another crew was hired to come out to put the correct color roofing on) there was no damage done to our trailer with the first crew, if there was we would have reported it to them. Unfortunately we have not been able to use the trailer this year because of a car accident I was in back in December 2022 which has not allowed me to ride, so it wasn't damaged by our use either.  **** only returned my call once not several times and I will attach phone records from October to November the I called was ************ and **** returned my call from #************.  I did submit a trailer quote to **** on January 5,2024 via email and texted **** to inform him the quote was sent, I finally received a text back from him today stating he received my email.  No where in our conversation on 12/18/23 did we agree on the amount of $750 towards repair.  **** had mentioned $500 and I told him I wasn't sure of the cost of panels for the trailer, he proceeded to tell me the best he could do was $750.00 noting he has a trailer like ours and thats all it would cost for as panel replacement.  I proceeded to tell **** that there was more than one panel damaged and asked him if ****** provided that pictures of the damage to the trailer and firepit on October 4.  **** stated that he did, I proceeded to say to **** that I have been asking ****** since October 4th on how to submit a claim for the damage along with what their(Apex's) procedure was when damage is done to property when they hire contractors to do the work of repairs. ****** stated he was forwarding it to all managers and I heard nothing, then I started calling as noted in first complain.  I stated that to **** that this is why I was calling to know what we should be doing as a customer and what there procedures where otherwise we wouldn't be discussing this 2 months after damage happened.    This matter hasn't been resolved and as we did receive a final invoice there have been issues with charges of work not completed and I did forward a reply to the invoice to ****** as instructed by **** to do on December 20th via email and texting ****** that it was sent, ****** replied that he will take a look at it when he gets a chance.  We have heard nothing since.  If i could forward all the emails and texts messages to you to show a pattern from Apex I would and if I need to I can figure out how to do it.

   

  Sincerely,
  

  
  **** And ***************************

  

  Business response

  01/10/2024

  10-January-2024
  
  In Response to: Complaint ID ********
  ******** & *********************
  W7887 ***** Street
  ***********, ** 54944
  
  Apex understands that the Pettits are alleging we damaged their trailer. However, no one witnessed this and the trailer is used. Apex is trying to work in good faith with our customer to help find a resolution to this issue. I received a quote for nearly $6,000 for repairs to a couple of scratches on three of the panels. Apex finds this very unreasonable as you could buy a brand-new trailer for this amount of money. Apex stands on its offer of $750 as an effort to settle this issue and will not be paying the requested amount. 
  As far as the invoice goes, I will be touching base with our field rep to review the response to our invoice and will have an answer back to the customer by weeks end. 

  Customer response

  01/14/2024

   
  Complaint: 21008151
  
  I am rejecting this response because:

  The reason the trailer cost so much to fix is because its an all aluminum trailer with glued on panels. They are not riveted on like cheaper trailers. But to fix the panel that has the hole in it they have to remove the inside wall of the trailer to get to the back of the outside panels. Then they have to remove the fender and then remove the panels starting in the back moving up to the 3rd panel with the hole in it. Because of this they cant reuse the panels. They would have to get new panels and paint them because the factory painted panels have been discontinued. 
      **** was wrong on the cost of the trailer, the replacement cost of an all aluminum 14 V-nose with 7 walls is over $13,000. See the attached picture of a quote of our exact trailer.
  

  Attached are the pictures of the damage and a text with date that ****** was made aware of the damage, unfortunately I can not attach anymore of the text messages.  I can email them to the BBB for review and to provide, but it won't allow me to attach the folder I saved the entire conversation from October 4th to October 17th, then in previous compliant all the phone calls made to **** after that time.  

  **** stated that he had a trailer just like ours and it wouldn't cost more than $750 to fix, if **** had an exact trailer like ours he then knows it would cost more than the $750 to repair.  As a customer we reported it immediately and stated we wanted to file a claim immediately to *************  I can provide all texts messages and emails from all incidents from trying to get the work started on our house and being jerked around that we had to use the wording of their contract on them to even get a start date of work all the way to when the work was  completed on our house and shop roof.  We have been ghosted, with no replies or call backs from text messages and calls to **** and *************  I can provide all of them via email. 

  Sincerely,
  
  **** And ***************************

  

  Business response

  01/19/2024

  Talked to **** and ******* and was able to work out getting their trailer reimbursed for the replacement of the damaged panels. We have a Phone call Scheduled on Monday 1/22/24 to go over any other issues with our invoice and collect this file in full and get their claim closed out. This problem is being resolved

  Customer response

  01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  ******* the district manager and ******* the head sales representative have been very willing to hear the troubles we have had and have been the first ones to apologize to us for the damage that was done and were willing to work with is to make it right.  To us that showed integrity and respect as a customer and for their company.  We appreciate the time, effort and willingness to resolve our issues and to make it right in their customers eyes.  For that we also have respect for them.  

  Sincerely,
  
  **** And ***************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Name of business is Apex General Contracting located in South ******, WI Date: 8/9/22, Total Amount: $46,809.35 Provided: New ************************** warranty completed, removed old roof before install, installed 2 new garage doors on 9/20/2022 Nature of Dispute: Not coming out to repair multiple leaking areas in roof. Causing mold and mildew to grow in rooms. Mold is causing breathing problems and issues with asthma. Company has been called numerous times, ***** showed up on 1/3 and took pictures and stated it was caused by fireplace. This is unacceptable because fireplace is not located near mold spots (some located on opposite side of house). Headquarters has also been called and spoke to ********. We have also notified our home owners insurance and notified them of the problem. The insurance has contacted them too.invoice#: *******, invoice date: 9/21/2022, Sales rep: *******************************

  

  Business response

  02/07/2023

  ****************,

  Attached is a photo showing the water pooling on top of your chimney cap and area where it has rusted completely through with visible holes, along with some screws holding a side down. Our recommendation was to have an HVAC company fix this for you. There is one area in the front that leaked and was determined that you had an ice **** in this spot. APEX has an A+ Rating on the BBB because we warranty and take care of a problem when it's our fault. Both areas of concern are in fact not an APEX issue. We had our service tech and roofer meet onsite on 1/3/23, 1/4/23 which was the roofing crew who installed the roof and again on 1/16/23 with your husband present,  our service tech showed him pictures of the attic being dry and explained the issues at hand.
  

  Customer response

  02/10/2023

   
  Complaint: 18966310
  
  I am rejecting this response because: I have contacted my home insurance company, they have advised me to contact other outside roofing contractors to evaluate and give professional opinion on the work that was performed on the roof. Based on their evaluation, they will inform us if the leaking is caused by ice daming or poor workmanship that should have been performed differently. 

  We believe that the leaking is caused by something not being installed correctly. Our roof is considered a steep roof, which should cause the snow to run off efficiently, also the roofers had said that they were installing an ice and water shield that goes under the shingles that should prevent ice and water damage. 

  On 1/16/23 Apex recommended us to contact Stateline Chimney to repair the chimney. On 1/18, Stateline Chimney came out to **** Prairie Flower and repaired the chimney cap. The leaking has continued even after this repair. I understand that APEX is considered a A+ rated company which should mean that they will stand behind their work. The problem that we have acquired are not from the fault of the homeowner. We have never had these problems before the roof and skylight was replaced, which was a roof in bad repair. That is why we had decided to get new roof because old one had hail and wind damage, but we still never had leaks even with lots of snow and ice storms. We still believe all areas of concern are an APEX issue. 

  We would still like all areas to be fixed at the expense of APEX and roof to be repaired/fixed so leaks don't continue or get worse. 
  
  Sincerely,

  
  ***********************

  

  Business response

  02/16/2023

  The General Manager, Production Manager, and Service Technician went to this property  on Tuesday Feb 14th to inspect her concerns . This is the 4th site visit made.

  Starting out with inspecting the roof we found 1 shingle over the front 2 dormers about in the middle of each that was possibly cracked and a small amount of fiberglass was showing through. We carefully lifted this shingle with a bar and covered the nails holes and under side of that shingle with good sealant.

  We talked about the old stain marks coming through the new paint around her skylights. We could tell it was new paint because they missed a few spots. ***** who is our service technician will be putting kills on these spots and then she is going to have it repainted again. If the spots show back up the new Velux skylights would then be leaking . Trying to play process of elimination (We believe these are old stain marks showing through new paint)
  

  From the roof everything appears to look satisfactory and most importantly installed properly. This particular flu cap was very obvious rusted through the collar in multiple spots and had 3 self tapping screws ran through that side . There were also 3 different kinds of sealant used to cover the rust holes of the flu cap as well done by a different contractor. I explained this to **************** showing her a picture being on her roof in the rain and explained how the water pools on top of her chimney cap, and with out replacing it I couldnt rule out thats where her water was entering the back side of the roof near the chimney.

  Another area was leaking but is not now currently, which was a valley on the north side of the home which we believe is ice damning.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **ntractor was supposed to replace roof. They replaced the roof but have left me without gutters which were supposed to be reinstalled. They argued with the insurance ** saying they needed payment for new gutters. Was never approved but they already disposed of the gutters. This occurred in Aug and now the very end of Dec and still no gutters. I have called and emailed and rarely get a return of contact. They did say that they ordered the materials but I never heard any more about that. Both the salesman and ** will not resolve or reply. My house is in danger of having a flooded basement and now has a ruined door/entrance as water and ice collecting there. I request that gutters get reinstalled at their expense and my ruined entrance be replaced.

  

  Business response

  01/23/2023

  Our Sales Manager *** has just spoke to customer *****: Below is his update: 

  I informed her that we are doing the gutters this week. She will drop the issue with the wooden door being damaged in exchange to her not coming out of pocket on the cost difference on the gutters to be installed.
  She is upset about the red caulk marks on her siding and wants it to be removed. i suggested to use her hose and the caulk will wash off. She is disabled and can not do that. I'm afraid its not caulk its red crayon instead because HO is confused why the rain hasn't washed it off in the past 6 months. I asked her to send me a picture of these red circles.
  I'm going to ask the gutter guy if he can try to remove it "carefully" without damaging the paint finish on the aluminum siding.
  I insisted that she mails in a check which I did email her an invoice. Customer said she thought it was insane that she was never presented with an invoice this whole time. She thought it was sketchy. She is going to hold back $1,500.00 on the invoice until the gutters get installed.
  
  Overall: As long as we can get these red circles off her siding, she will be paid in full and the BBB complaint will be resolved.

  Customer response

  02/17/2023

  I am not sure what you are looking for but red marks have been left all over my house. These marks were made by the roofing company in a bid to get insurance to pay for new siding for me. The red marks have been there for over 7 months now and have not been washed off by the rain or snow. They also left a hole in the side of my house following the installation of the roof. 

  

  Business response

  02/17/2023

  We have made contact with this customer again and explained that we plan to get those chalk marks rectified once the weather allows we will come back and get those removed. As of right now its too cold to perform. She agrees to the solutions at hand . She is on the same page . Thanks 

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When the **** field supervisor *********************** solicited by business to replace our roof and gutters from a major hail damage, he said he would give me $250 towards my deductible if I signed on with him. I signed on. The roof and gutter replacements were completed. He wanted a final payment of $XXX amount. I had given him an initial insurance payment at the beginning and then a final check. He told me at that time that he would give me a refund of $500 to $1,000 back. I also mentioned that he needed to also give me back $212 which indicated on the insurance estimate for the air conditioning unit repairs which Apex did not fix. Two month went by and I hadn't received anything back. I have a text of my communication with ****************. I asked about the status of my refund and he said "Refund for ?". I told him again about what he had said and he replied that he gave me $500 back and that he would send me $194.11 for the A/C in a couple days. I verified and told him that I had paid the full amount of the contract as he had asked for. The $500 was not deducted. He replied that he was "on it" and would get the $500 to me if it wasn't deducted from what I owed. I did not get a check for the $194.11 (I don't know how he came up with this figure). 2 more months have passed and I said please respond. He said he would come over in a couple days. He never showed. My call to Apex also came back with a non response. They said a manager would call. Didn't happen either. I have all the figures to verify my claims. **************** could not have given me the $500 off because he told me that, AFTER I had given him the final payment. There has not been any communication from him. Very frustrating and disappointing.

  

  Business response

  01/23/2023

  Our Sales Manager has spoken with *****************, After looking into the job it was obvious the credits were overlooked and Credit was issued as of today for the original agreement.

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Apex contact was sign 9/2020, as a result of Derecho. They were hired to do siding, gutter and partial roof (per insurance authorization).Even though having constant contact with this company; being switched between 6 different contacts for this job, emails, texts, and phone calls. We were delayed by nearly 1 1/2 years. Roof was then a complete tear off yet insurance only authorized and agreed upon half the price they wanted because it was only authorized for a partial. Asbestos siding then removed in November 2021 with the original wood siding exposed to the elements until the 2nd week in Jan 2022. Siding work began, they put on the wrong siding, removed it, didn't apply new flashing because "should have had original flashing on it". Damage was caused to the addition part of the kitchen. Ceiling damage, whole straight to the outside of the house. The work provided is shotty work. It looks worse now than what it did prior to putting new siding on. Then I am told I am "nit picking" because things like being able to pull the siding away from the house and touching the original siding, or because the seams don't line up correctly, or the fact in some places the siding is cracked, or windows have 4 corners and one has an angled corner on it and the other has square corners (on multiple windows, or the fact that some places aren't even nailed down, some place are cut to long and have no room for expansion) They filed a mechanics lien on the house knowing they have held up our closing by not completing the work since November, when we told them it had to be done. They finally presented a **** 3 weeks ago, I stated I wanted the work finished and fixed. They never pulled permits. They filed a mechanics lien with false info on it. And are billing me for things they didn't do and nearly 100% of the total insurance claim which isnt all for them, I paid out for other things to be fixed. They refuse to itemize. And now I can't close on the house. They neg. Claim directly.

  

  Business response

  03/11/2022

  Re: ********************************************************************************************************* 52403
  
  In Response to Complaint, 
  
  ************************* of ********************************************************************************, entered in to a contract with Apex General Contracting on September 25, 2020. The original insurance estimate dated 9/17/2020 called for a complete tear off and replacement of the roof. The roof was ordered and delivered on 11/2/2020 and completed on 11/6/2020. There was a small lapse in time completing the roof due to the extremely high volume of customers needing emergency services due to the derecho.  
  The original insurance scope called for small repairs on fiber cement board. Apex removed a sample of the material and sent it to ***************** for further testing. It came back positive for asbestos. In August of 2021, the insurance company had finally approved the asbestos abatement. At that point, Apex contacted ************************************* for a quote and timeframe for work to begin. In October of 2021, we received notice from ********************* that work would commence on 11/21/21. Due to our high volume of work at the time, Apex was not able provide a crew for the siding install for the following day. However, the siding underneath the asbestos was the original wood siding from when the home was built. The exterior of the home was not in jeopardy due to the original siding being intact. However, Apex did send its service team on 12/15/2021 to install housewrap over the top of the existing wood siding in preparation of the siding install. On January 11, 2022, Apex completed the siding install. The color that was delivered was in fact the wrong color. As soon as we were made aware of this, Apex called the supplier and had the material swapped out for the correct color and the correct color was installed. All flashing over the kitchen addition is in fact installed and working as intended. The hole the complaint refers to is in a place where the fascia (from the addition) intersects the original structure. Whoever put the addition on did not cover this area and then installed the asbestos siding over the top of it. There is no way our crew would have been able to see this from the outside. 
  The cosmetic issues this complaint refers to are very subjective and carry no merit. Apex has not been found to be in violation of any code issues and considers this job complete. The mechanics lien will be removed as soon as we receive payment for labor and material rendered. The invoice provided is based on the insurance scope which is very detailed and itemized. I would also like to note, that the person who filed the complaint is not our customer and the address listed is not the home at which we performed work. We would like this complaint removed and resolved immediately.

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