ComplaintsforQuivey Sanitation, Inc
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bill covering 5/1- 6/30 from Quivey Sanitation. When I made the $102 payment I already paid for 2 weeks worth of service that I did not receive. (4/18 and 4/25). What I can't seem to understand is how I owe for a bill when I did not receive the trash pickup covered in most of said bill. (5/2, 5/9, and 5/16). Personally I feel as though if anybody owes for anything it would be you who owes me for those 5 pickups I did not receive as well as another pickup that will be on the next billing period, (7/4). Those non pickups equate to something and I refuse to pay for services I am not receiving. Also if you wouldn't mind please tell me the collection agency that my account was supposedly sent to. I would like to contact them regarding this as well. TSI is the collections company and they have stated they cannot find an account belonging to me in their system.Business response
07/17/2023
The customer was billed for trash services that my company provided. The customer did not pay their trash service bill for six months but still expected regular services. This is a weekly service that we provide the equipment for at no cost to the customer. As a company we are in debt for dumping fees of the trash, fuel, employee wages, equipment etc. Businesses can not withstand floating debt for customers for months at a time. We must have payment in a timely manner to continue services without interruptions. This customer still owes for services that we provided that they have not a made an attempt to make a payment towards. We will not continue to provide services for which we are not receiving payment.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.