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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 3/8/22 they replaced a water heater valve, under warranty. Plumber worked under 1 hr, charged me $400 and said I'd be reimbursed for the part. I called them numerous times and they said the money would be coming. Never happened. On 6/9/22 I called and they agreed to "settle" and refund $150. Six weeks later--no check. I'm disgusted and tired of dealing with them. I want my money.
Business response
08/31/2022
Check was supposed to go out in June and there was an obvious miscommunication on who was actually cutting the check. I have cut a check today and it is going out tomorrow to the customer address. It was simply and misstep on our end.
Thank you for reaching out to us.
Sincerely,
***** ***
Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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