ComplaintsforBrother Loan & Finance

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A co-worker suggested me to apply to this company to get an installment loan in which these co-worker didn't have any issues getting approved. When it came to my application, first I was deliberately misguided as to what type of mail this loan company accepts and it wasn't specific. Each and every time I'm denied because of the type of mail or tell me that the mail didn't have this or that. When I went into the store on *****************, I was personally told to use my phone bill and I did, and this seemed to be an issue each application submitted. Then after submitting what is requested is a "utility" bill and explain that my utility was included with my rent so there aren't any utility bills. So, I was told to submit my cell phone pdf format bill and so I did. Now on 01/20/2023 the excuse is that my check stub isn't PDF which comes from the government website. NOTE: this wasn't an issue before now all of a sudden it is. Therefore, what I am saying is that this company is deliberately finding reasons to deny my application even after following the steps provided, which means singling me out. This is poor business, and my co-workers NEVER experience such absurdity, and they didn't understand why? They were only trying to help, and this appears to be singling me out to intentionally create a false denial even after following intentionally misguided steps ONLY to keep finding a reason to deny my application. I've tried for two weeks then have the audacity to say this is my last time completing an application after weeks of purposely frustrating me like its a cruel game to play and approve people through "like" not submission of documents.

  

  Business response

  01/22/2024

  We apologize if ******************** felt we have a difficult process for loan approval.   Our goal is not to make the application process difficult, however we follow state financial regulations to stay in compliance as well as internal underwriting guidelines.   Unfortunately, ******************** was not able to provide the proper proof of residence on multiple occasions when she tried to apply resulting in a denial.  

  We see that ******************** was able to provide the proper proof of residence and the loan was processed and approved on 01/20/24.    We encourage ******************** to contact our call center in the future to make sure she has the proper documents that are required to avoid any frustration with completing the loan application.   We appreciate her business and hope she considers this matter resolved.
  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to this location to apply for a loan on May 27,2023 I was approved but had to leave for a family emergency. Now the young lady call me and told me I could come back in the offer on Tuesday to apply for the loan again but I couldnt make it until today which is Wednesday May 31,2023 so she told me her manager was going to take care of me now I went today waited an hour just do the manager could tell me that my application was denied now remind you they just approved it on Saturday nothing of my information changed from Saturday to Wednesday I met all the requirements and he stood in my face and told me he didnt understand why I got approved on Saturday and they denied it today which is *** asked the manager could he see who processed my application and he said no so at that point Im highly ****** off because I left work early to come pick up a check and when I got there it was another story I dont appreciate being lied to and wasting my time an hold hour wasted and hrs lost at work from these liars

  

  Business response

  06/01/2023

  May 27, 2023, ************************* came to the office and dropped off her paperwork for loan review.  She was called and was informed her loan documents met our underwriting requirements.  The full underwriting review, which includes a bankruptcy Search was not performed since it is our policy to verify this information on the day the loan will be issued.   Since **************** stated she would not be able to return until Tuesday, the bankruptcy search was not performed.  We are a lender that does things on a current up to date manner; not in arrears.
  

  On May 31, 2023, **************** returned to the office to complete the loan application, which resulted in a loan denial due to exceeding the number of bankruptcy filings and/or attempts that our policy allows. 

  After further research, we found that on Dec 14, 2022, *************** tried to apply for a loan with Brother Loan & Finance, however was also denied for exceeding the number of bankruptcy filings and/or attempts that our policy allows. 
  

  We always try to work with applicants during times of financial need, unfortunately, we are not able to extend credit to **************** due to not meeting our requirements.   We are hopeful ************************* will be able to obtain credit elsewhere.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2017 I took out an installment loan with Brother loan and finance in the amount of $1500. As a result of no full repayment this company is now garnishing my checks bi weekly at 15% and they put a judgment against me for $4500. This has made it difficult for me to pay my everyday living expenses and companies lawyer has refused to help adjust judgment and or percentage. I have no problem paying what I owe but over 100% in judgment is pure robbery.

  

  Business response

  01/13/2022

  Complaint No. 16438698
  To Whom it may concern:
  This is in response to the above complaint filed by Bonesha ********.  This letter is to clarify the issues in said complaint. 

  
  This matter relates to a contract between Brother Loan &Finance (hereinafter BLF) and Bonesha ******** (hereinafter Borrower)centers around a Consumer Loan Agreement, Promissory Note and Federal Truth in Lending Disclosure Statement (hereinafter Note), dated 02/02/2018.

  
  Pursuant to the terms of the Note, BLF loaned $1500.00 to Borrower and Borrower promised to repay BLF in 17 fixed payments beginning on 02/16/18.  Furthermore, the Notes terms include an acceleration provision that provides, the unpaid balance of this Note including all accrued interest and charges and all other indebtedness and obligation of you to us shall become immediately due and payable to usif you shall fail to pay any installment when due of any amount payable on this note.  The Borrower agreed and accepted this provision on 02/02/18 when the Borrower signed the Note.

  
  On 02/02/18, BLF did, in fact, provide the Borrower with $1500.00.  On 02/16/18, the Borrower made her first payment of $122.00 and made 1 subsequent timely payment directly to BLF, but then fell behind on payments and thus failed to abide to the terms of the Note.  From 03/16/18 to 04/16/18, BLF attempted to contact and resolve this issue by leaving the Borrower voice mails,all of which went unanswered.  On 04/19/18,BLF sent a demand letter to the Borrower, which also went unanswered. 
  As a result, BLF forwarded the account to their collection attorney to file suit against Borrower to enforce the terms of the Note.  On 04/22/19, BLFs collection attorney filed said law suit, case number 2019-M1-113143, in **** County ********, where the Borrower currently resides.  On 07/05/2020,the Borrower was served by special process server.  On 11/18/2020 a judgment was awarded for $5,374.50.  Between 07/05/2020 11/18/2020,Borrower made no attempt to contact BLFs collection attorney or our office.  On 09/17/21, BLFs collection attorney and Borrower spoke in person and a balance reduction and payment arrangement was offered to Borrower.  Borrower said she would think about it.  On 09/24/21, a phone call between BLFs collection attorney and Borrower took place and Borrower was again offered a payment arrangement.  Borrower said she would think about it and no further contact was made by Borrower to BLFs collection attorney.

  
  Although no attempt has been made by Borrower from 09/24/21 to today, 01/13/22 to contact BLFs collection attorney regarding the previous payment offers that have been made to her, we welcome Borrower to contact BLFs attorney at ************ to discuss a reasonable resolution to this matter.

   

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