ComplaintsforMr. Rooter Plumbing
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Mr. Rooter installed a back-up battery sump pump system for us in June 2024. The pump was installed incorrectly, so they sent out the same technican the next day to assess. I had to explain how to fix it to their plumber after reading directions. His work was still sloppy, so I called and asked for another technician to look. In September, we continued to have issues with the system so we asked to send out a qualified technican to assess. He fixed the original plumbers mistakes, but agreed the system was not installed correctly. Now, one year and 17 days later, the battery system has failed. The owner/manager "**" admitted the original plumber was not qualified, lied on his applicatio regarding experience and they have since fired him. However, he will not fix the issue because it is 17 days outside of the parts and labor warranty. We have since had to replace our main sump pump system much earlier than it should've needed replaced (it was 3 years old, should've lasted at least 5+ years). The new company stated the main system had been compromised when the battery back up was installed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.