Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached document
They repaired shower faucet but did not come back and finish the job. The knob on shower does not fit cartridge. Knob keeps spinning round and round. I called them and so far they have refused to come. They lied to me. Ogburn Plumbing told me they would return in a few days and it has been almost two weeks.
Business response
08/05/2024
**** ****** Job
Original service call was to install owners stool scheduled 6/7/24
While on site homeowner asked my technician if he could repair old ***** shower faucet.
Technician made repairs and told homeowner that the faucet handle was slightly broke on the plastic insert on back.
Owner was good with it at the time and then the handle became loose over time.
**** called in early July and I told him we would get a new handle and install it.
This handle had to be ordered and was not in stock due to age of faucet.
On 7/19 new handle was installed for **** ******.Email attached as well:
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.