ComplaintsforSmart Electric Services

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid this business $10K for various job in last 3 years. Last job is still unfinish for more than 21/2 years. He had install Led lights on my porch which is not operatable from day one. He is telling me he need to order parts and once parts arrive he will finish job and this is going for last 21/2 years. I try to contact via phone text and email but he is not responding at all. last payment was made to him on December 18, 2023 in amount of $1800. Total project was $3,200 he already got paid $2,600 as up to date. Some of the LED lights color has been fading in year and half. He need to take care of that too.

  

  Business response

  06/27/2024

  We have tried to receive complete payment for a lot of outstanding work completed for this customer. We did have issues finding the driver for the lights in the porch and have tried to install different drivers. This was always communicated to the customer. However, the customer has not paid for the materials installed or the installation in the porch. 

  We were first contacted by customer to install ribbon LED lighting and received partial payment. Asked the customer to complete payment once completed. Instead, the customer requested more work to be done such as landscape lighting with 2 transformers and GFCI outlets, Installed LED lighting in kitchen, installed soffit and ***** recessed lighting, LED ribbon lighting with timer in the main entry, ran a new electrical line for laundry in basement, installed closet light in master bedroom, hanged a TV with new outlet, replaced dimmer switches with metal cover plates, installed a new outlet for vacuum in the closet, installed new outlet and switch in mudroom, repaired a fan fixture in bedroom, installed a sconce light in the living room and replaced light bulbs in  staircase fixture. All with the promise of a complete payment once completed in different occasions. The installation of the above work has been completed with materials provided by us. The customer has only paid $4,300 which includes the $1800 payment on 12/18/23 he referenced and two separate payments for $1,500 on 12/14/21 and $1,000 on 10/2/21. As a business we cannot afford to complete work and not get paid for it on a timely manner. At this point the company has decided to part from doing business with the customer at the loss of the outstanding balance. 

  Our intention is for our customers to be happy with our work and to be paid for the services rendered. But we feel that this customer has not been respectful of our work. At this point we do apologize for not completing the driver installation as its not in our hands to find the driver since manufacturer doesn't have this particular one available at this time. But as mentioned before the customer has yet to pay for materials or installation for this work. Therefore, there is no reason for reimbursement at this time. 

  Customer response

  07/08/2024

  Complaint: 21833656
  
  I am rejecting this response because: The business owner is partially correct. I owe him $500 not $1000. So It is false claim that he did not get paid. He got paid at the day one when services ordered, $800 for materials and he did not show up to work until year later after so many phone calls and false promises. The material that has been install but not working. what should I do with that? I have no use of it. If He cannot find driver that is his problem. He got most of the money paid as he is informing you. He can either make things working or take his material back and refund my money. Thank you.    
  
  Sincerely,
  
  ***************************; 

  

  Business response

  08/07/2024

  ***************, 
  
  
  Our stance remains the same as in your earlier response. I have attached the updated invoice for you to review. I did find another payment made on behalf of him through another name. 
  
  
  Respectfully, 
  ********************;

  Customer response

  08/08/2024

   
  Complaint: 21833656
  
  I am reject*** this response because: 

  Like I have mentioned before all the money has been paid too him except for $500 which I owe him, and I will pay once the job is completed. $6K balance due is not correct. Originally, he came to me thru contractor and his contractor **** Remodel***. He should check his records and see if he got paid for that 6k thru **** Remodel***. **** Remodel*** billed me for his services because they are the one who hire him to do work and I already paid **** Remodel*** owner name by *********. 

  
  

   If I can pay more than 10K plus for his services, I can Pay balance of $500 too Once he finish his work.

  
  

  All I am ask*** him to finish where he left off as describe below.

  
  

  Finish install*** other driver on the porch so lights are work***. I do not want light installed but not work***. if manufacture stop mak*** it that is not my problem. I paid him to install lights which should works. 

  
  

  Ribbon Lights installed on the front roof of the house is not work***.

  
  

  Ribbon Lights Install on the back roof the house faded out and does not turn one color. On the same ribbon lights two different color shows.

  
  

  It is my humble request to you to please make him understand what is he do  *** is not right. How would he feel if he was in my shoes. Just like him, I also work hard for my money. 

  
  

  It is advisable to finish the work and get paid remain*** balance and both of us should be on our merry way.

  
  

  Please do not force me thru legal channel. It is go*** to cost lot more money and time. Look*** forward to affirmative response. Thank you.  

  
  

  
  

  
  
  Sincerely,
  
  ***************************

  

  Business response

  08/08/2024

  We stay on our stance, we did not receive payment through **** since that was never the agreement. If you paid them check your receipts and request the money from them not us. Because we only have received the amount on the invoice from you. The lights were working when we installed them. The invoice also lists many other services not just these lights as well has many other service calls not mentioned on invoice. 

  Customer response

  08/09/2024

   
  Complaint: 21833656
  
  I am rejecting this response because:
  

  
  Complaint: 21833656
  
  I am rejecting this response because:
  
   am rejecting this response because:     On previous letter He responded that I owed him $1000 and now he jump to $6K . Does he know what he is talking about. Every thing is paid to him except $500 I strongly stand on my answer. I do not owe him ***** more than $500 
  
  He is asking to pay $1200 for lights that is  not working from day one because he can not find parts for last 3 years and now he is saying manufacture does not make that parts. Is it my fault. I paid $800 for parts 3 years back. That should be order 3 years back and he could have avoided this problem.

  The 300 ft ribbon LED lights for $5K is install on entire house roof. These lights also has issues since it was install. First I got two remotes for lights and then four remote and still problem exist. In front of the house only 25% turn on different does not color and other 75% does not even turn on. He is aware of this issue and he try to fix the problem multiple times without any success.   what should I do with these lights that does not work and I was charged $5k.Is it fair to me? Do think He is willing to pay $5k for ****** LED that I have?
  

  Up until today I never received invoice and neither he mention that owed him $6K. I have called, text and email him which  he never answer. Now I am complaint about his unfinished business and defective material he is coming up with this made up invoice and $6K. Why He did not say anything until I start com[plaint about him.  Now I am seeing this inflated invoice. 
  

  I am still very firm that I do not owe him any more than $500 

  Fix the issues and get paid if not I would prefer he can remove 300ft Ribbon LED lights along with porch lights and refund $5,800 ($5000 Ribbon LED Lights + $800 for porch LED) choice is yours. Thank you.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The technicians came to install, and I was with family, so I didn't pay much attention at the end of the installation. When the light was priced, I said okay, and they indicated that the dimmer switch would not work with the new installed fixture, which is a cascade of bulbs. I paid them via Zelle, and they left. Later, I contacted them a week after as I hadn't used the light. When I tried to use it, it would only stay on for 5 minutes and then turn off. They responded that the switch I had was not compatible and that it heated up, causing it to turn off. My husband replaced the switch, but now it only flashes. I wrote to them again, called, but they didn't answer. If they knew it wasn't compatible, why didn't they replace it? If it gets damaged, they will be responsible yes o yes. So I request they come a fix what they need to fix ASAP.

  

  Business response

  06/27/2024

  The customer called and texted on a Sunday afternoon and we couldnt get back to her until Monday. We scheduled a time to replace her switch correctly since her husband had not installed it properly. The customer burned out the driver for the light so the driver had to be replaced. The light and switch are now working properly. As an electrician we cannot guarantee any product we do not provide or any work the homeowner tries to complete after we service their house. As a responsible electrician we always try to inform the customer to make sure situations like this dont happen. We did our best to come back and help them with the issue, the light and switch are now working properly. 

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