ComplaintsforAffinity Auto Sales, LLC

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 13th 2023 I purchased a 2017 **** Transit from "Affinity Auto Sales" in ************ in the amount of $31,379. The total amount I paid including taxes and extended warranty was $37,000. The person who I closed the deal with was the owner JD; I asked him if I could take the car to my mechanic in ****** for inspection, but due to the distance, I was not allowed to do so. We took the car for a test drive which went great, and when I asked about the condition of the Van I was assured by JD that it was completely inspected by their technicians who are one of the best in the area. Also, just to be safe, I purchased an extended warranty package in the amount of $2,734, during which I was told that I was covered in any situation! On April 17th 2023, five days later, I took the vehicle to my mechanic for inspection and oil change. When he picked up the van, he noticed a serious oil leak that seemed to have been there for long time. After a short inspection he told me that the situation was serious and advised me to take the vehicle to **** dealership so they could take care of the problem. At this point I already knew that affinity auto sales had sold me a damaged vehicle in the first place, but I wasn't worried about that since I had purchased their extended warranty, so I scheduled an appointment and brought the van for service at one of **** dealerships. After almost a week at the dealership, I received a reply that my claim was rejected because this part is not covered And my bill is $3,223 which was supposed to be only $100 deductibles according to the warranty. When I called "Affinity Auto Sales" I was told that they will get back to me. After waiting and calling again I was not able to reach JD and the minute I said my name they hung up the phone. The way they treated me and ignored my phone calls only strengthens the fact that they knew the car they sold me had a serious problem that was not covered by The extended warranty and was very expensive to fix.

  

  Business response

  07/10/2023

  To whom it may concern,

   

  Affinity Auto Sales sold a vehicle to Mr. ************************************ on April 13 2023. 
  On the day of purchase Mr. ******* came to look at the vehicle. After his visual inspection he took the vehicle for a test drive at no limit, 30 minutes later Mr. ******* said that the vehicle drove perfect with out any is***s but he would like to get it inspected by his mechanic who was located too far. He was given an opportunity to bring his own mechanic to inspect the vehicle at our service department with help of one of our technicians. But he declined and told us that it drove perfect. Mr. ******* decided to proceed with the purchase of the vehicle that had no is***s. *** the finance manager explained to Mr. ******* that the vehicle he was purchasing is used vehicle and it comes with 15 days or 500 miles power train warranty. He was also offered to purchase few different extended warranties at additional cost. The warranty he chose was powertrain warranty, he had an option to purchase a bumper to bumper warranty but he declined due to the cost. Mr. ******* purchase the vehicle and left very happy. 

  The first time Mr. ******* called and spoke to ***** was 2 months after he purchased the vehicle. His words were like this. I just took  my van for an oil change and I was told that my vehicle has a oil seeping. ***** apologized and try to talk to him and asked him to bring the car by Affinity at ************ for inspection. Mr. *********** went off immediately and responded with threats screening  ( I will *** you, I will destroy your business, I will take you to the court and close you business down, I will make sure I leave reviews everywhere, I will call BBB, and kept yelling and calling *****/ Affinity many insulting names) ***** responded back to ******************, I cant help you if you are threatening, screaming and insulting me, please bring the vehicle to our service and we will help you out. He was told the vehicle is out of 15 days warranty but you have an extended warranty and we have to inspect the vehicle and make a claim to your warranty. ****************** kept interrupting ***** who was trying to help him out. He just kept demanding that Affinity have to pay him $3000 and he is not going to bring the vehicle or he will do a lot of damage to our business. Mr. *********************** up the phone and immediately called few more times with the same tone and asking to speak to different employees and kept threatening them as well and telling them they need to quit the job. *** at the moment was out of office but ******* was passed to *** and *** called back 2 times the next day but he never called back. We never sold him a vehicle with an is***s. 2 months later he is coming with the inaccurate information. 
  

  Please advise what else we could have done at this situation. 
  

  Thank you, 

  Team Affinity, 

   

   

   

  Customer response

  07/17/2023

   
  Complaint: 20296510
  
  I am rejecting this response because:

  You are trying to deflect your responsibility from the main complaint and put the blame on the customer, the issue is that you have knowingly,intentionally and without a shame sold me a broken vehicle which is super expensive to fix. you knew the van has a serious leak but you still have sold me the van including the insurance which you have recommended me buying!
  Regarding me calling your office you are not telling the truth,you have told me to pay you $100 for inspection and then if something needs to be fixed you can try and give me a Beter price on it.,
  thats is a work vehicle that have been at **** dealership for diagnostics for a week, because when you sold me the car with the insurance you have told me that dont matter what and if anything breaks down, I need to take it there, pay the $100 deductibles and the issue will be solved. Thats why I was not in a hurry to fix the issue I knew you have sold me a good insurance and Im covered, if I would know that I got scammed buying a damaged vehicle I would act differently.
  Regarding me liking how the car drives and leaving your business happy, I have said that it drove great and I thought I have made a good deal, I didnt know that you have sold me a damaged car.
  Regarding you saying that you have offered me to bring the van to submit a claim, I have submitted a claim the first time with the insurance I have made thru you and they declined it.
  I have paid $3220 to fixed a leak that you have intentionally sold me the car with, and car was at the mechanic for a week and a half, thats a work van, that means it impacted my work.
  You need to take responsibility for that issue!
  
  Sincerely,
  
  *****************************

  

  Business response

  09/19/2024

  We explained to him that he bought a used vehicle with high miles we can't control if things gonna fail in the future, but what we can control is to provide the best service to our customers and that's why we have a service. We offered him many times to bring the vehicle back and we will be happy to help him out. Every time he called he started with the * word, screaming, calling other employees and telling them to quit their job because they work for a bad company. We kept asking him not to use inappropriate words, It's not necessary, all he has to do is bring the car to our service department and it will be fixed by our service at no COST to him. He refused to bring the Van here. We explained to him that we can't fix his vehicle if he is not going to bring it here. He out of anger said I'm going to report you to BBB and that will hurt your business. I'm not sure what else we could have done here. Thank you and I hope we can resolve this. 
   
  *** Delanovic 
  ************
  Affinity Auto Sales   

  Customer response

  09/22/2024

   
  Complaint: 20296510
  
  I am rejecting this response because: They don't need to control things that might fail in the future, but what they should control is selling a damaged vehicle. The vehicle was sold to me with a significant oil leak that only a **** dealership could fix. They were fully aware of this major issue, yet they sold me the vehicle anyway. They even sold me an extended warranty, knowing full well that oil leaks weren't covered.
  Just three weeks after purchasing the van, I had to spend an additional $3,223 to fix the problem they knowingly sold me. The fact that they are responding to this complaint after a year and a half only to improve their image on the BBB, instead of addressing and fixing the actual issue, speaks volumes. They should focus on resolving the problem and stop scamming customers.
  
  Sincerely,
  
  ******* *******

  

  Business response

  09/23/2024

  We sold him a vehicle and exactly what he just said 3 weeks later started to leak. If there was a leak when we sold him a vehicle, he would be calling us the next day because engine can't be without oil for 3 weeks. It is possible that things could go wrong after you purchase and that doesn't mean we sold you a bad vehicle. The leak he was referring was a small gasket that cost us $123.78. The **** was over charging for the part and labor. We could of fix the leak without any cost to customer, but he refused to bring he vehicle back. We have a 6000-sf service with certified technicians', we can fix everything here just as **** just at a lot cheaper price.  If we fail to fix it and leak is back, we will understand that you would want someone else to fix it again. But all you kept doing is calling our employees and telling them to quit their jobs and using F words and insulting everyone in here, THREATING US HOW YOU GOING TO GO TO BBB, report us because you know how BBB affects image of the business. Instead of working with Service Manager and resolve the issue. Also, the warranty you purchased was explained that covers engine and transmission only. You also got 15 days or 500 miles warranty from Affinity. So, that warranty also expired, and we still honor the rapier to fix it at $0 cost, but like I said we have our service for a reason, so we don't outsource work and overpay. But again, you didn't want to drive the vehicle here to service. 

  Our Offer still stands even a year later. 

  I will let BBB decide what needs to be done here. If BBB things we did something wrong let us know what we could have done differently so it doesn't happen again. 

   

  Customer response

  09/24/2024

   
  Complaint: 20296510
  
  I am rejecting this response because: I never said the vehicle had no oil. However, when I opened the hood, there was oil everywhere, and I was told this was "normal" for a used vehicle. The leak was present when the vehicle was purchased. I took the van to a mechanic five days after the purchase for a standard inspection, as I mentioned before. When the mechanic inspected the vehicle, he said it was a significant leak that had been ongoing for quite some time, and we were advised to take it to a **** dealership.
  Affinity sold me the extended warranty, which is why I wasn't nervous about the situationI assumed it would be fixed for the $100 deductible.
  Nothing youve stated contradicts the fact that you sold me a vehicle with a serious issue, fully aware that it would be expensive to repair.
  As for the offer youre referring to, Im not sure what that is. Every time I called to discuss the issue, the phone call was disconnected, and my attempts to resolve this were ignored.
  
  Sincerely,
  
  ******* *******

  

  Business response

  09/24/2024

  As you can see he keeps changing his story. It was 3 weeks later. Now is 5 days later and now again it's when he opened his hood. You also looked at the vehicle and had the hood open and fleshlight on the day of purchase. No one rushed you into the purchase. After your test drive and inspection you agreed to buy it. We stand behind out product and that's why we offer to fix it at $0 cost to you. 

  Our phones always work during our working hours and after hours you can leave a message. I like you to pull up your phone bill and show us those calls you made. They # ************ is on our website and ****** search. 

  We offered to fix his car that's not under warranty, but he rejected it. No cost to customer! 

  ******************** should step in and resolve this issue. 

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Camry 2015 on 05/15/2023. After I signed the contract and I reviewed more carefully at home, i realized they charged **** USD more than listed and verbally agreed with ***** ( does not work there anymore, how convenient). I called to request and explanation, I was told that manager or person who takes care of that issue was on vacation. So, no seller, no manager , no person to answer my question. I was forced to go in person on May 31 2023 just to get more upset, because the Manager told me after avoiding a direct response , making me to bring my paper contract because he says they do not have any records of that sale, which is hard to believe. When I showed him the extra **** USD added to the original price, first he gave me a nonsense explanation about market and prices.. since I was not convinced with that cheap speech, he left and comeback with the excuse that it was vehicle inspection. The vehicle inspection was not done for many reasons 1 I don't have any document that proof what was inspected and the results 2 vehicle inspection is not listed on the itemized receipt of the sale 3 I had to change 4 break pads and 4 rotors ( I have a PEPBOYS inspection document as a prrof) because i was driving with 0-1 mm of break pads, very unsafe. that by the way I told manager that day that something was wrong and He refused to inspect the car that they sold me 2 weeks ago with a thousand dollar inspection.That's a very dishonest place , with dishonest people working there, I would never come back and I hope no one else goes to do business there. But first I want my **** USD back , because they took it from me with no consent.

  

  Business response

  07/13/2023

  To who it may concern,

  We did not charge additional $1000.00 the price was explained to the customer, the bill of sale was given to the customer before the purchase. We explained the break down of the price, and we asked customer to review everything and sign if is correct. The customer agreed and signed to proceed with the purchase. 
  

  The vehicle was serviced before the purchase and brakes were at 30% rear and 25 front. That is roughly about 15k left on brakes. It was customer preference to go else where and change the brakes but it was not needed or unsafe to drive.

   

  If anything else is needed please let me know. 
  

  Team Affinity 

  Customer response

  07/14/2023

   
  Complaint: 20249070
  
  I am rejecting this response because:

   Nothing is true in that response. 

  1. I agreed with ***** ( seller) the price of 17 995 as listed on website. Actually he even made the comment "It is your lucky day because the price has dropped". When I requested him the last time I was in the dealer on 05/30/2023 I was told he does not longer works in that location, ******************. 

  2. The accountant or the person who check your credit to get a loan, who I think is a dishonest person because he did not want to talk to me last time I was there, because he knows what he is doing. Then, that person came to me with the monthly payment number the day of the purchase, he never mentioned anything about the extra **** added without my consent. Also, and this is interesting, when I requested  to the manager an explanation of those **** He talked to the accountant, and I know this because I saw him, and came back with the story of the vehicle inspection, which by the way that vehicle inspection is not on the breakdown as they states. 

  3. I went asking for inspection beacuse I wwas feeling something wrong with the wheels and the manager in person refuse to make an inspection and gave me a phone number that is the extended warranty. That's why I went to pepboys. 

  4. If they did a vehicle service ( which I doubt it at this point, after so many lies) I do not have any report about that service , which is my right to have it. However I do have a vehicle inspection performed by Pepboys ( document attached) who works with my extended warranty, that states the remaining break pads and I uploaded pictures to support my statement. It is imposible to go from 25 % break pads to none in **** miles. 

  I still states It is a dishonest place to purchase a car, It should be closed, and for what I'm reading workers there are also dishonest. 

  I still request minimum my **** USD back that they took from me with lies. 

  Sincerely,

  
  *****************************

  

  Business response

  07/25/2023

  Bill of sale is attached and signed by all parties on date of sale that was given to the customer on the date of sale as well. Everything was explained in depth and all numbers are itemized ,explained and signed on the bill of sale by both ***************** and *****************************************.

  Customer response

  08/01/2023

   
  Complaint: 20249070
  
  I am rejecting this response because: 

  1. That document uploaded by the company is false and my signature has been falsely replicated. 

  2. The "Vehicle inspection report" mentioned by the company was never uploaded. 

  3. The document with the vehicle inspection report itemized in the price was never uploaded. 

  The fact that the company Affinity Auto Sales was able to alter the bill of sale document and fake my wife and I signatures tells a lot about the poor reliability of this company. I uploaded the original bill of sale given to me, also a photo of the website with the Camry in sale that shows the original price.  I also uploaded the sale transaction return document ST-556 given to me that it matches the 17 995 original price of the vehicle. Both documents uploaded by me has wife and I signature, and you can the differences with the Affinity Bill of Sale sign is easily appreciated. 

  I do not even want to bring up that altering documents after signing and faking a signature has consequences and there is a name for that. 

  I still claim my **** USD that was taken from me without my consent, or I'll be forced to bring this case to a different scenario. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from the Affinity Auto Sales. The ** originally tried to charged me 795 for a comprehensive car inspection. After some back and forth he agreed to reduce the price to 495. I never received an inspection report so I do not believe an inspection was ever conducted. I asked for the inspection report and never received it. The car was shipped to me since I live in another state. When I received the car (3/6/2022) I noticed that the ** was not cooling one one side so I contacted the ** who told me to take the car to the dealer to have it checked out and let him know the result since I had a 15 day 500 mile warranty. Prior to taking it to the dealer I checked the filters and they look as if they never were changed (I have pictures as proof). Finding this further confirmed my suspicion that the inspection I paid for wasn't performed so I took the car to the dealer as the ** suggested and had them do a full inspection. The dealer found that the timing belt was very loose, oil was leaking from the engine oil pump and trailing to the hot exhaust, oil was also leaking from the rear main seal, and the rotors were warped. The timing belt and oil issues are covered by the power train warranty provided by Affinity Auto Sales. To fix all covered issues `cost $3124.69. I informed the ** of the issues and he insisted nothing was wrong with the car and would only agree to pay for 1 oil leak repair if I signed an agreement to not post any negative comments online about the company and not contact his company again regarding any other repair. I made several attempts to resolve the issue but he refused my compromise citing Carfax maintenance records from 2016 and 2018 even though we have a written warranty agreement for 15 days or 500 miles, none of which have been exceeded. I have emails showing the communication between the ** and I as well as pictures and timing belt video that the dealer sent me as proof of vehicle condition. Video not attached due to size.

  

  Business response

  07/05/2022

  
  

  File no: 2022-CONSC-00149464
  

  File no: 16882971

  
  

  We replied to this case on 03/18/2022 at 4;24pm  but email was misspelled and never got to you.

    
  

  Dear BBB of *******, 

  
  

  Thank you for letting ** know regarding the customer complaint to ********************. 

  
  

  We have sold a 2008 Acura TL to the customer and the customer was here at our dealership location. The customer was offered for the vehicle to be driven and inspected at his own pace. After the test drive and inspection, the customer told us that it is the nicest car so far and he would like to proceed with the sale if we give him a discount. We agreed to give him a $1295.00 discount. After the sale, the customer decided not to take the car with him but to ship the vehicle. At that time we arranged the shipping and delivered the car to him within 72 hours.  After he got the car he called the store and told us that the car is not blowing cold on one of the sides. We advised that the ac has dual zone and that he would have to change the zones in order for ac to work. If that doesn't work he can take it to the local shop and have it inspected.  Two days later we got an email from the customer not saying anything about the ** issue but demanding that we pay for other maintenance that was suggested by the Acura dealer to be replaced. Everything that was suggested by ************* was recently done. 

  
  

  2008 Acura TL 58,352

  
  

  Timing belt was replaced by ******************************************  when the car had  45,681 that is 13k miles ago. 

  Brakes installed by  ****************************************** when the car had ****** miles, that's 6k miles ago. 

  Engine oil pump seepage, not a leak. (14 year old vehicle being normal wear and tear on any vehicle of that age)

  Tires balance and alignment done by   ****************************************** when the car had ****** miles, 6k miles ago. 

  
  

  We did offer a 15 days or 500 miles warranty and we stayed behind it. Suggested maintenance that was suggested by Acura GA was not needed since everything was  serviced recently also was not covered under our warranty.  

  
  

  After speaking to the customer he emailed me and agreed that the timing belt is not necessary but he would want us to cover the seepage and tire balance. So we have agreed to pay $1094.95 towards his seepage and tires balance. We emailed him agreement  documents to be signed but he refused and the next day he demanded that we send him $3,000 plus for all unnecessary repairs. At that point we had to change the initial contract signed for repairs to be done and asked the customer for the car to be brought to our service to be inspected and if it is something that is covered under our 15 days or 500 miles warranty we would fix the car at NO COST TO HIM! 

  
  

  If you have any questions, please feel free to contact me. 

  Thank you, 

  
  

  *******************************

  General Manager
  

  
  

  ************ - office
  

  **********************************************************

  www.affinity-autosales.com

  24W483 *******.
  

  *******, ** 60172

  Customer response

  07/06/2022

  
  Complaint: 16882971
  
  I am rejecting this response because:
  Much of the reply is inaccurate or irrelevant. There was no $1,295 discount provided for the car purchase. I actually offered 13k cash for the vehicle that was priced ****** but only had an ARV value 9k. My offer was declined and to purchase the vehicle I had no choice but to pay the asking price. The car was shipped to me in GA. I paid $500 for the shipping, the dealer only contacted a towing service. None of this is relevant to my complaint with the BBB. 
  
  My complaint stems from paying $495 for a car inspection (VIF [Vehicle Inspection Fee] on the attached purchase agreement) and that inspection not being conducted. This resulted in me uncovering issues the first day of possession and having to take the vehicle in to a local dealer to get an inspection. The dealer inspection resulted in the them finding other issues. Some of these issues would have been covered under the Implied Warranty at that time. The first issue was the ** as indicated. When I took the vehicle to the local deal initially, I asked them to do a pre purchase inspection and to check the **. They conducted the pre purchase inspection but neglected to do the ** check at that time. The pre purchase inspection showed that the timing belt needed to be replaced, there was an engine oil leak trailing to the hot exhaust, tires needed to be rotated and balanced, the rear main seal was leaking, and the front brake pads and rotors needed to be replaced. After obtaining the initial diagnosis from the dealer I immediately contacted ******* at Affinity Auto Sales and provided the dealership's findings. He insisted that nothing was wrong with the car and referenced the timing belt replacement that was done on 8/30/16 per the Carfax and rear (not front) brake pad and rotor replacement on 8/18/2018.
  
  During our call we initially mutually agree for him to take care of the tire, balance, rotation, and engine oil pump leak. The oil leaks and the timing belt were the most important items from the pre inspection and the most costly but I agreed to not move forward with the timing belt because the timing belts typically have a 10 year life span. He informed me that he would send me a check for $1,095 to cover the expenses and would send me a document to sign so that he has documentation of the agreement. However when he sent it to me the document had additional language that we did not agree on. I crossed out the items that we had not discussed or agreed on showing that I did not agree to those things. I then signed and sent it back to him. He refused to accept the crossed out items. These items had nothing to do with the car or our pre discussed agreement so I was surprised that he refused to accept it.
  
  After realizing I was going to have to pay for the repairs with no help from ******* and Affinity Auto I told the dealer to take care of everything that had an immediate need except for the timing belt. The dealer insisted that I go ahead and do the timing belt replacement due to its condition. They send me a video showing the loose timing belt so I had no choice but to go ahead and replace it as well. I tried to upload the video but the site doesn't accept the file type.
  A week later I took the car back in to have them recheck the **. They discovered that ac compressor came apart and contaminated the system with debris. This required me to replace the entire ** system. I ended up finding a different repair facility to repair the ** due to the price (Acura Dealer: $2,895.10 vs ****************: $2,199.39). 
  
  Ultimately I'd like to be reimbursed for everything that would have been covered at that time plus the vehicle inspection fee of $495. From my estimate the only warranty that applies is the Implied Warranty which would cover the power train / engine components. 
  VIF                                  $  495
  Timing Belt Replacement - $  1,435.11
  A/C System                      $  2,199.39
  Engine Oil Pump Reseal:    $  1,045.44
  Rear Main Seal:                $  542.64
  Total =                             $5,717.58
  
  Sincerely,
  
  ***************************

  Customer response

  07/19/2022

   
  Complaint: 16882971
  
  I am rejecting this response because: much of the response provided was inaccurate or incorrect. I've previously provided a response to all items. The only thing not addressed was their request for me to bring the vehicle back to their shop after being told to take it to the manufacturer to have them do an inspection. Again, I paid 495 for Affinity Auto to do an inspection and that was not done. Asking me to bring it back to their shop for another inspection was not possible due to living in another state. By the time I would have driven the vehicle to *******, I would have exceeded the 500 mile warranty and the dealer knew that. They had no intention on inspecting the vehicle or honoring the stated warranty.

  
  
  Sincerely,
  
  ***************************

  

  Business response

  09/19/2024

  This was an out of state deal. Before the purchase customers came in to inspect the vehicle in person. We explained to him it's a used vehicle and he is welcome to take his time to inspect the vehicle before the purchase. After 4 hours of possession of the vehicle, 2 test drives of 30 minutes he decided to go with the purchase if we agree to reduce the price for a few cosmetic things and a couple of things that he mentioned in his complaint. We came to an agreement to reduce the price instead of fixing it for the issues he found. After the car got delivered he demanded that we pay for the same issues that we already reduced the price for. We explained to him that he already got a discount but he asked for an additional $1094.95 and that will make him happy. We agreed to mail him a check in the amount of $1094.95, but the next day he called and asked for more money again and this time demanded that we pay $5717.58. After this we had to say no because we realized he is taking advantage of our kindness. After that he threatened that if we don't pay, he will blast us on social media and BBB.

  Customer response

  09/19/2024

   
  Complaint: 16882971
  
  I am rejecting this response because: much of what was written was false. The 2008 Acura TL was for sale for $14,995. The bill of sales that is attached shows this amount being paid in full. In addition to the sales price I was charged $495 for a vehicle inspection fee (see bill of sale). When the vehicle was delivered the ** was not working so I reached out to the seller. They informed me to take it to the dealership to have it inspected so I did. The dealer found a number of issues in addition to the ** issue. When I informed the seller they agreed to only pay $1,094.94 of the $3,365.31 total. I had a 500 mile warranty which had not been exceeded. I agreed to accept the $1,094.94. After agreeing, the seller sends me a form to sign stating that I would not pursue any other damages nor write any negative comments online. That was never discussed so I crossed out those sections, signed, and returned the form. The seller refused to send me the money as agreed. 
  
  Sincerely,
  
  ***************************

  

  Business response

  09/20/2024

  This customer failed to say that he came in and did the Inspection in person. The Bill of sale will show the price we agreed to sell him the car for. He failed to mention that the price was $1700 more and that the price was reduced so he could fix things himself for the price we took off from the original price. He also failed to mention that the fee was $995 and was reduced to $495. We never questioned anything we just agreed to give him a discount. Yes, we agreed to pay him additional money that wasnt under warranty and asked him not to ask for more again. Yes, the form was clear, but it was rejected by him because he had a plan to ask for more after he got the first check. He also failed to say after 4 hours of inspection that he told us how he appreciated how we let him have the car for as long as needed to make sure he loved it before he bought it. He also failed to say that he told us that this was the nicest car so far that he looked at and he is happy to buy it but only if we give him a discount of $1700 and reduce the fee to $495. 
  He also failed to say that we offered to purchase the car back if he wasnt satisfied but he also said he wants to keep the car and he wants the money or he will blast us online. This customer came up with a plan to get as much as possible at the dealership and to ask for more later knowing if he goes to blast us online he is in control and we are going to keep paying. This is not right and I'm asking BBB to step in and resolve this. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩