ComplaintsforPro Automotive Services

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car to this place on the 27th of June trying to find out why it was blowing hot air and wanting a diagnostic tests. They told me I may need a lower port valve. After I got my car back, it was stalling on my way back to my house, check engine lights were coming on, and the reverse it will take 5 to 6 seconds for it to shift. I called them next day and asked what they did to it, so they sent someone out on June 28th. Note, that when he arrived, he did the diagnostics with his device prior to alerting me that he was there, only when he was done with the diagnostics. They are telling me I have transmition issues, but this never happened before me bringing the car to them. I explained that I never brought my car in for anything to do with transmition, only hot air. They never mentioned anything that evening if there were issues, more codes, or anything. They never alerted me to any of this prior to me finding out when I got my car back. They aren&#**;t answering me as to what was done in that "diagnostics" but now I am left with a car that is dangerous to drive. If there was something wrong this long, and if there were any codes that showed up that night, why was I not told. No matter what, something does not add up.

  Business response

  08/14/2024

  I am attaching the invoice with the results from the original diagnostic report. The vehicle started and operated when technician pulled it in for testing and the customer was informed that we would need more time to resolve his air conditioning concerns and **************** declined to proceed with any kind of air conditioning system. Vehicle was parked on parking lot awaiting pick up.   The customer paid $91.37, not $100 and was driven off.  **************** brought the keys back to the shop the next day and said that he couldn't drive the car. **** the co-owner of Pro Automotive Services went to ******************** house with the keys and knocked on his door and he didn't answer. **** proceeded to scan the car's computer for any codes. He then went back and knocked again and then **************** came to the door. At that time **** informed **************** that there were several codes for transmission issues and informed him that it was likely that the transmission had failed.  **************** thanked **** and told him he was moving forward with fixing the car.  This vehicle has 3 technical service bulletins issued for CVT transmission troubles. ****** has had a class action lawsuit over this matter and has settled.  **************** may have recourse through ******.  Since we performed the diagnostic on his a/c we are not sure why he is requesting a refund.   

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