ComplaintsforGiftsForYouNow.com

• Initial Complaint

  08/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had a question about the new order and I emailed several times and no response I attempted to call a number and the person on the phone said it was a scam many people have called that number and I should report this.

  

  Business response

  08/11/2024

  Hello,

  Thank you for the message. I have checked our database and with the name provided I do not have any orders for you. I would be happy to assist you if you would like to contact me directly toll free at ************.

   

  Thank you

  *****

  Manager

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 11 I purchased a headstone for my dog's gravesite from GiftsForYouNow off of Amazon. About 10 days later I had received the item and placed it at the gravesite. Less than 4 months later, July 4, we went to gravesite and found the headstone in terrible condition. We were sold a defective product! I contacted the company and they refuse to refund my money.

  

  Business response

  07/07/2024

  Hello,

  Thank you for reaching out about the issue with your stone. I do see you had ordered it via our Amazon store in which you had messaged back and forth with our Amazzon representative who at the time offered a replacement of same item or even a different item. Then offered the refund and processed the  refund back to the Amazon account. I have attached the messages with Amazon and showing the refund was processed as requested. If you need further assistance please feel free to reach out to me directly and I would e happy to help.

   

  Thank you,

  *****

   

   

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling this company and emailing this company for three weeks. They sent me two items out of the three that I ordered from them and I cannot get anybody to speak to. You have to leave a message or an email and Ive still gotten no reply and I spent $20 on favor boxes for my daughters baby shower. I cant get any response from these people, Ive never seen a company that has no customer service. They wont call back. They wont tell you where anything is. I cant even get a live person on the phone so thats why Im doing this to make sure people know that they cannot get a reply if something doesnt come to you you wont get it because nobody will call you back or tell you if its coming or not . I spent $68 received two items out of three horrible customer service. Nobody answers the phone. You have to leave a message.

  

  Business response

  05/27/2024

  Thank you for your request of information. I have reviewed your order and I do see the notes are the following:

  Order was placed on 4/11/24

  Email was sent on 4/15 the favor boxes were out of stock.  Received no response
  

  On 4/30 Advised again it was out of stock and the refund of the item was requested.

  On 4/30 Customer called and advised again the item was out of stock and the refund was requested.

  Refunded customer amount paid for the favor boxes.
  

  I am happy to review order information the customer may have questions about.
  

  Thank you,

  *****

  
  

• Initial Complaint

  08/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Item's are not as described and are all highly defective. All 3 are terrible quality, with dents, dimples and one is scratched and scuffed as well. These are customized TEA JARS, not " pet urn's" as is described in the description.False advertising, and it doesn't say tea jars anywhere in the description, only on the receipt when received.I have taken several different photos of each one, highlighted all the defects as requested. In several different photo sessions, eventually with them all together as requested.Each picture clearly shows said defects.I was initially told by customer service on the phone they do not want them back, and not to ship them back as they are unable to take them back.The customer service has been completely unacceptable and unprofessional, and asking for me to put trust in that and spend more money is also unacceptable.They refunded me for one of the items and I feel like they just keep kicking the ball to run out of time to return. There final answer was for me to return them at my cost to inspect and then they will let me know. I told them I cannot afford to loose more money and asked for shipping labels and they refused.

  

  Business response

  08/23/2023

  Hello,

  Thank you for your email. I have reviewed your images that were sent to us and that is why one was refunded immediately the other pictures were hard to tell from the way the picture was taken.

  I am so sorry the items were damaged. I have process a refund for the balance of your order. And if you are interested we do have new very nice wood box per urn available and i would be happy to provide information to those. If you like you can directly contact me at *************************************

   

  Thank you,

  *****

   

   

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been ordering gifts for my clients from this company for the past 10 years but something has changed. The last three gifts I ordered were grossly deficient. The company WILL NOT REFUND my money but insists on only sending replacements, which are just as bad as the originals! I've read several reviews/complaints where the public has experienced exactly what I have! Here's the latest request I sent them. I got a response saying they cannot refund my Item #2 "because a supervisor approved the replacement," and said they will only send a replacement for #3.1.I found old notes in my computer from the third most recent product I purchased (#*******) which had to be returned twice as the base of the wall art was not secured into the frame! It came as two separate pieces requiring work on my part to complete the assembly! I worked with ******************** on that product.2.The second most recent product is mentioned below (Order #******, Grand Total: $39.98). I just received the replacement cutting board, which is EVEN WORSE QUALITY than the first! Ive attached a photo showing both boards side by side. The original board is on the left. You can see the replacement board on the right has even more flaws than the original. I specifically stated that I DID NOT WANT A REPLACEMENT board if the quality of the first board was typical. Apparently, it was typical. I cannot possibly present this cutting board as a gift to my client.3.Ive just opened the most recent product I purchased which is also unacceptable (Order #*******, Grand Total: $69.98). Youll clearly see in the attached pictures that the frame is not cut properly. Not one corner fits! It looks terrible. Again, I will not present such a poor quality product to my clients as a gift. And I do not want a replacement as the replacements for the two previously mentioned purchases were just as bad!

  

  Business response

  08/21/2023

  Thank you for the message. I do take every complaint seriously. And I am happy to go over any issues this customer has had with previous orders.

  Unfortunately I do not see any of the images so if they could be mailed directly to me at ************************************* and will help to resolve the issue to satisfaction.

  Look forward to hearing back.

   

  *****

  Customer Service Manager
  

• Initial Complaint

  01/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchase date 11/25/22 I order3 personalized Art ****** Blankets pd.$116.05 for them Christmas gifts for my grandchildren.I never got a email saying my Purchase had been delivered so when I check the status of the delivered I was told my order was delivered on 12/08 was left on a fold up chair in the yard well just to say my grandkids didn't get my gift to them ** we never found the package.so I'm very upset and disappointed. Don't won't a refund just want my grandkids to have their blankets.

  

  Business response

  01/11/2023

  Hello,

  Thank you for your comments. I have looked into your order and I do see that you have spoke with our 2 of our representatives. It does show that when the order was placed online the shipping address provided for this order was the incorrect house number. After the order was produced and shipped out there was a conversation with our representative that the shipping address was not right and that someone would check with the address that was provided on the order and an offer to replace the order at 50% off price since the wrong information was provided.I would be happy to discuss a solution with you if you would like to contact me directly.

   

  Thank you,

  *****

  Customer response

  01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a personalized order for a Christmas gift on November 22, 2022. Once I received the shipping confirmation the item showed that it was in ********** ** and had originated from ****** first. I contacted the company who blamed the delay on *********** Customs. I checked with *********** and it was not held there nor arrived. They confirmed the originating Country of the package was ******. Had I know this I would never have ordered it. Thinking it was coming from the ** and have never had an issue with ** companies before I didnt hesitate to order but not if known it started in ******! The company has denied that it originated in ****** even though the tracking information clearly shows it. This was a Christmas gift that I didnt get and at this point have no idea where it really is! I requested a refund which they would not comply but this is just absolutely ridiculous that my package is not moving in transit but they continue to lie to me. I would never buy from here nor recommend this site to anyone!

  

  Business response

  01/03/2023

  Hello,

   

  Thank you for your message. I have reviewed your order and tracking. I apologize if the tracking is so confusing. We are based in ********* ** and this is where the package ships out from.

  We use ***** ****** shipping and the intrim company for that is based in ******, the package never was nor did it ship from ******. Because it goes through an international base of the ****** shipping it will show the actual location of that facility. As is shows on ****** the origin is *********, **.

  If you would like to contact me directly I would be happy to help with a resolution.

   

  Sincerely,

  *****

  Customer response

  01/12/2023

   
  Complaint: 18656560
  
  I am rejecting this response because:

  The above noted complaint should not be closed as I have still not received a delivery date or the delivery of item and have requested a full refund. I didnt answer your response in time as I was waiting to hear back from the company.
  
  Sincerely,
  
  *************************

  Customer response

  01/12/2023

   
  Complaint: 18656560
  
  I am rejecting this response because:
  

  The above noted complaint should not be closed as I have still not received a delivery date or the delivery of item and have requested a full refund. I didnt answer your response in time as I was waiting to hear back from the company.
  
  Thank you
  *************************

   
  Sincerely,
  
  *************************

  

  Business response

  01/12/2023

  Thank you for your response. I am terribly sorry that the incorrect information is being provided. It looks as if ************ post *** have misshipped or labeled your order.

  I would be happy to either replace your order or process your refund.

  Please advise as to how you would like us to proceed.

   

  Sincerely,

  *****

• Initial Complaint

  12/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a personalized mug. They responded the order would be cancelled. After 3 business days I received a notice that cup was on the way and that they never received my cancellation request so they shipped it anyway. They refused to cancel and charged me $6.95 to ship it. This is not a good company to work with. They are fraudulent!! In the way they do business. Now they will not allow a return!! DO NOT DO BUSINESS WITH THIS COMPANY AND THE *** QUALITY WAS SO CHEAP!!! I would never give it to anyway. VERY BAD QUALITY!!

  

  Business response

  12/27/2022

  Hello,

  Thank you for your message. I have looked into your order and I do see you had ordered via Amazon and not our main site. I have worked with Amazon on any messages sent through them for a cancel request for the order. And we were not able to find one. If you could please review your account and make sure it was the correct company that was emailed. I have processed a one time courtesy refund of this order because you said you received a response email but not through the purchasing site.  Your refund was processed back to your Amazon account. If you need any further assistance please feel free to reach out.

  Sincerely,

  *****

  Customer response

  12/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The transaction was the 12/6 I placed an order for a memorial for my dead pet. The order has not been started so I requested to cancel the order today as my mother already ordered a memorial so this one is now not needed and not even been started. I also saw many negative reviews and panicked about the order arriving i proper standard of quality. I messaged to cancel saying the order hasnt even been processed or made but they are refusing to cancel they claim they allows 24 hours to cancel but this was NEVER told to me. I have my oringinal email stating none of this in regard to 24 hours and it wasnt made aware to me on the check out process. I advised the company that this was not made aware anywhere but they have yet to reply as Im sure they are aware its not stated when you place your order!!

  

  Business response

  12/12/2022

  Thank you for your review. I have reviewed your order and email. Your order was placed on 12/6 as stated on our site they do enter production immediately. We received your email 4 days later on 12/10 to cancel. As listed on the item item it self there is a 1-3 day production time so your order was already produced personalized as ordered and ready to ship.  I have stopped your order from shipping and canceled it. Your refund will be processed.

   

  Sincerely,

  *****

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a cutting board, wedding gift, 50.00.And a gramma sweatshirt, 30.00.The company sent a tracking email, that gifts were delivered. They were not. I am seeking reimbursement for the items not delivered.

  

  Business response

  08/29/2022

  Hello

  Thank you for the message. I am happy to assist with this matter.

  I have looked up your information on our site it see there has been no other communication about either order.

  I am happy to provide all needed information.

   

  Thank you,

  *****

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  TThere was no contact from the company, other than to say I would have to deal with the company THEY use for deliveries. My packages were found a week later, at a different location, and luckily they were brought to me.

  They should check their delivery people, I won't do business with them again because of this.
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩