ComplaintsforMeineke Car Care Center
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Complaint Details
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Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2014 ******* Sonata to Meineke on July 12, 2024 and paid for them to replace front brake pads and rotors. I kept hearing grinding a squeaking and called to report the issue, which she told me to bring it back and they would re-check. I took my vehicle up on the evening of Wednesday, June 19, 2024 and left my car which they looked at on June 20, 2024 and told me there were no issues and I had my daughter pick up the car. Again, got the car back still making noises and this time was driving a brakes did not want to work, started skidding an abs a traction lights came on. I called them right after in June 21,2024 to report the issue. They told me they would tow the vehicle in and look at it again. They sent a tow truck that evening at 9:30ish pm. My car was taken to their lot(which was all done by Meineke). I wake up and call them June 22, 2024 to find out my car had been stolen from their lot! And told they are not liable. The arranged the tow and was responsible for my vehicle! The tow driver made the comment to me that cars like mine get stolen all the timemieneke chose to tow it that night and to leave it in the lot that was not gated. They to me are responsible for my vehicle! If they would have fixed it properly the first time I had the car there they would of never had it there this third time. Its their negligence.Customer response
07/03/2024
I just got notice my car has been found. However now Im going to have to incur a $700 charge to get my car back from the wrecker service. As of now I do not know what damages, if any have been obtained.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.