ComplaintsforHare Honda

• Initial Complaint

  10/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Complaint Letter to the Better Business Bureau Regarding Missing Vehicle Title ****** ******* ****** ********************** ************ 10/28/2024 Better Business Bureau Subject: Delay in Receiving Vehicle Title Urgent Resolution Needed To whom it may concern,I am writing to file a complaint against Honda *********, located at ********************************, regarding a significant delay in receiving my vehicle title. I purchased a vehicle from this dealership on August 31, 2024, with the *** *****************, and despite my numerous follow-ups, I have still not received the title as of today, October 28, ******* temporary license plate expired on October 19, 2024, which has left me unable to legally drive the vehicle. Since the date of purchase, I have consistently reached out to Honda Hare **** regarding the title status. On September 4, 2024, I called to confirm that I would receive the title in a timely manner, and on September 30, 2024, I called again and was assured I would be updated. I left voicemails requesting a status update and was promised a follow-up call on October 15, 2024, which I did not receive. Each attempt to reach the dealership has resulted in vague assurances but no concrete information or action.This delay has created substantial inconvenience and financial risk, as I am unable to legally register or insure my vehicle without the title. I am reaching out to the Better Business Bureau in the hope of securing assistance in resolving this matter. I request that Honda Hare **** fulfill its responsibility by promptly providing the title to me.Thank you for your attention and assistance in this matter. I look forward to a swift and satisfactory resolution.Sincerely,****** ******* ******

  Business response

  10/31/2024

  We are very sorry for the long wait.The hold up is that this is a title from out of state. My title department is working daily to get this title to us ******* the mean time were able to make arrangemets so you can drive the car. Please be patient with us and we will get this matter resolved as soon as possible.

  Customer response

  10/31/2024

  The business has now responded after I had to reach out and follow up multiple times, when asked to be give the title paperwork I was told that it would need to be at least another week to 3 weeks. In the meanwhile I was given a dealer tag, this is after reporting this issue to the BBB and calling their managers then having to go in person. Although the company has responded I still have to wait another week for my title work which occurs me to pay a late fee fine and not being to get my title after 2 months of purchasing my vehicle. The issue is now supposedly being resolved but is clearly not a priority to them. The dealership has not fulfilled their side of the agreement to give me my title documents within 31 days of the vehicle purchase.

  Customer response

  11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The business has now responded after I had to reach out and follow up multiple times, when asked to be give the title paperwork I was told that it would need to be at least another week to 3 weeks. In the meanwhile I was given a dealer tag, this is after reporting this issue to the BBB and calling their managers then having to go in person. Although the company has responded I still have to wait another week for my title work which occurs me to pay a late fee fine and not being to get my title after 2 months of purchasing my vehicle. The issue is now supposedly being resolved but is clearly not a priority to them. The dealership has not fulfilled their side of the agreement to give me my title documents within 31 days of the vehicle purchase.
  
  Regards,
  
  ****** ******* ******

  
  

  Business response

  11/07/2024

  Thank you for your response and working with us to get this resolved.

   

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a vehicle on July 12th with a trade in. Dealership took the license plate off my trade in and put it on my car saying I could drive legally for 30 days and to wait for paperwork. This was presented to me as the only option. 28 days later I call to find that I will not get my title paperwork by the 30 day deadline. I was then told by three people that **** would pay for any ticket I receive while driving this way, suggesting this isn't a new practice. I was then told by a Hare employee that the deadline for title paperwork is actually 45 days, which is would be right if I were driving on a temp tag, which I am not. When I contacted the Indiana BMV they told me that the process I just described was an illegal transfer and that I was already driving an unregistered vehicle.

  Business response

  08/15/2024

  Attached is the guest Title Application.  This was sent to ************** on 8-13-2024.  He will be able to go to his local BMV to complete the registration on his purchase vehicle.

  Customer response

  08/15/2024

  Better Business Bureau:

  For the record, when I was told "I'm sorry that you believe the *** over us" is when I decided to file reports. I'm a government worker and while it might not be as lofty a position as used car salesman, we have our pride too.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
  
  
  

  Regards,

  ***********************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I replaced timing belt and water pump on my 2000 Honda Accord at the Hare Honda dealership and ever since the coolant was leaking. The leak was small at the beginning, about 1 quart per 1000 miles but was getting worse over the time leading eventually to another replacement of the water pump and timing belt. When it was done at independent repair shop the mechanic found that Hare Honda installed faulty water pump and didn't install one bolt that holds belt tentioner that could potentially destroy the engine. Unfortunately it happened outside of the warranty period. I haven't complained within the warranty period because the leak was small initially and there was no way to notice the missing bolt without partially disassembling the engine. This was my second negative experience with the dealership out of two total. The first time Hare Honda replaced front wheel bearings and didn't fasten break calipers. I had to come back and wait two hours while Hare Honda was fixing the problem.

  Business response

  04/10/2024

  Vasily, We appreciate you sharing your feedback. We regret to hear that you had issues with your water pump and timing belt. We understand your frustration and regret that we left you with a negative impression of our dealership. We would be happy to speak with you if you would please contact me. ***********************, General Manager, ************

  Customer response

  04/12/2024

  I didn't get any response from the Hare Honda.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The initial start in financing a car through them went well, but after the signing on Saturday, the next day on the way home from the grocery store the under body shielding comes off and drags all the way home; had to purchase new bolts and washers to repair myself on this day. Two weeks later more shielding comes off at work and had to use a bungee cord to hold until I got home. The process of getting a dent repaired that they stated up front with documentation would be fixed has now gone wrong and most likely will not be set right. *************************, the finance manager, forgot to provide the paperwork at signing for my registration and license plate; and as a result of this I was harassed and threatened days later by ********************* if I did not stop everything in my life and immediately come and sign this documentation or they would come and tow my car away even though this was their mistake. This was done after I had set up an appointment with *********************** to come in on 3-18-23 to sign the document. All of this has taken place before my first payment, and now I cannot get in touch with anybody at Hare Honda to address these issues and more, and I am not sure if I will have a registration and a license plate before ****** which is when my temporary plate expires. Besides the obvious, I think that there ought to be some type of substantial compensation for how bad I have been treated by this company, but in today society this is unlikely to happen. Just very very bad customer service!!!

  Business response

  04/10/2024

  Thank you for your feedback. We regret to hear that you feel this way about your experience with us. We apologize for any lack of communication. We did have a hard time getting a hold of you and left several messages attempting to do wo to rectify this issue. We would be happy to speak with you further on this issue, if you would please contact me. ***********************,General Manager, ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩