ComplaintsforTatich's TMT Automotive, Inc.
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went in hoping to get my wife's car fixed and had read that they have free loaner cars ( they are not free, you have to be apart of their car care club which is $140 alone) which currently, we couldn't be without two cars so thats what we did. We showed up to drop off, they wanted $140 for the car care club loaner rental and then $180 for the diagnostic. Not great, but its the options we had in the moment. After them looking into it they came to the conclusion that her car had a bad PCM and quoted for $1800 to fix it. Wife called back to get it started and they said they could not order parts or start work until we came in the next day to put half the money up front. Overnight after looking into it we decided that the cost of parts and labor was way over what we were seeing that it should be so decided we were just going to not do it right now and hold off. Went in to get our car back and they told us that they had decided to order the parts without us signing anything or putting any money upfront as they had told us before and that we were not allowed to have our car back until at least $1500 was paid for it.They also took back the rental car at that point even though we paid to be able to use that. So we left with no rental, and they kept our car from us overnight saying they would not release it.It took getting in touch with a lawyer and looking into legal action before they finally decided they were going to give us our car back and act like it was a favor they were doing us by saying we only need to pay a $60 restocking fee now.So in total I spent over $400 at this "auto repair shop" and hours dealing with how to get our car back, and looking into legal action before it was given back and we are back to where we started and still have car issues. This is the most deceitful auto repair shop I have ever dealt with attempting to try and prey on people who no other options or know its wrong.Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/01/22 & 12/06/2022 $3,239.95 Dropped my car off on 11/28/2022 it was running rough, picked up on 12/01/2022.Starting running the same way again on 12/05/2022, dropped back off again. They called me and told I need more repairs done and I said I told them they should have repaired it correctly the first time and it wasn't right to still charge me more money. They said they would do the repairs and not charge me. I picked my car up on 12/06/2022 and it started running rough again on my way home. I called them to tell them and they said they would look at it. I am not going to be charged anymore money for something they should have properly repaired the first time, so I have not taken my car back in.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.