Customer ReviewsforBill Estes Ford

If i could give them zero stars I would. Countless problems with their service ***** My truck has been there for 2 weeks and hasnt moved. I had a scheduled appointment just to have it sit in the lot for 2 weeks and not be fixed. This dealership is horrible. Used to be a good place honestly until they got bought out........

Beware of purchasing an extended warranty and do not trust that you are being given the correct information. I'm not sure if people in the finance department are receiving kickbacks for upselling warranties but I imagine so if you have to lie to the customer to get them to purchase only to do nothing to rectify the situation once it was brought to light. I was sold an extended warranty and was told that it would take effect immediately following the factory warranty when in fact, it took effect the day I purchased the truck. Leaving me with the impression that I purchased coverage with ****** more miles than I actually have. The one star is not singularly due to the issue itself, it's also because they were not willing to do what was necessary to rectify the issue. The ************ I were given was to cancel my current coverage and start a new one that would cost me more money while not costing them a dime for their mistake. The best he could do was to sell me new coverage "at cost" meaning they wouldn't make any money but surely not willing to pay for their mistakes either. The dealership should have definitely taking the hit on this one to fix the issue. This is why it's so hard to trust dealerships as it is because they take advantage of your lack of knowledge and there is no recourse or repercussions. This is not a small mistake and their lack of action to fix this at their expense is unacceptable and says a lot about their staff members character and customer care. Speaking as a business owner myself, sometimes you have to take a loss to make things right. I guess some get to big to care. Once they got what they wanted, it's sorry for ya! SMH

Terrible customer service. It charged dramatically over the years.There is no point to make an appointment for service ,you won't hear for hours from them. They won't return phone calls. They have total disregard for customers time. Practically holding you and your car as hostages. We have issues with them last year and were assured by manager that it would not happen again and they would use it as learning experience. The big lie. Former customer for many years. Never again.

This is the absolute worse service I have ever had. This is my second review with multiple complaints. My father took his truck in months ago for service. We waited a very long time with no updates & finally when we received updates it took weeks almost a month or more to get the call the truck was ready for pick up. My father went to pick up the truck & the truck wouldn't even start so AGAIN the truck was ready to go home. The truck sit even longer waiting to be serviced which was a red flag considering the circumstances. So after calling for multiple updates & getting nowhere they send my dad a bill that other thing were wrong with the vehicle. He went ahead & approved the work. Waited and waited and waited on the truck to be complete. My father picks up his truck on a Saturday drove it not even 24 miles & by Sunday night the truck smelled like antifreeze was putting out white smoke. He drives the truck the next morning to work in whites ********* barely made it. After work he goes to leave in the truck and drop it back off at the dealer and the truck won't even start. So ******************************* towed the truck from his work to the dealer where it sat again for *********** we're being told the off market alarm is making the vehicle not run but the alarm was NEVER the issue taking it to Bill Estes to begin with. So now it is up to us to figure it out after almost $20,000 in repairs and my father still has no running vehicle. This is the shadiest dealership I have EVER worked with. Legal action should & will be taken if this issue is not resolved. We have been more than patient. ***** the advisor has tried everything he can for us I feel like and I do not want to pin blame on *****. I actually feel bad that ***** has to relay all the s***** information to the customers because the place of business is not up to par.

After buying about 30 vehicles over the course of my life, I can easily say this is the WORST experience I've had. TLDR: This dealer is a joke, and don't give a **** about their customers.Where it all started. Looking at a 45k sports car on 12 year old tires which are totally unsafe they absolutely refused to put tires on it. Then being the type of car, I asked for a compression test to verify engine health and they said $3-500 for what would be an hour job for anyone competent. I told them it was way too much and the salesman's response was "It's a couple hundred dollars either way. If that makes or breaks the deal, I recommend a **** Focus." I'm sorry..... I don't get to where I can buy a dream car of mine by letting shady dealers rob me blind.I should have walked away then and there, but after looking for months, that was the car I wanted. So we move on after I got the sales manager to comp the test over the jerk salesman. Then in the finance process, we found someone to make the loan and they wanted 40% down becasue we have a fairly new business. I eventually said okay lets do it. Now the bank doesn't want to play ball (so they say, though in my time selling in dealerships I've NEVER had a bank rescind an offer like that.) I asked them if it was the fault of the bank or the dealer so I knew who to leave a review for....suddenly they found another bank.So deal finally goes through, I'm in a different state so I get the car shipped and there's about a 3 inch chip/paint scrape in the front bumper that was undisclosed even after I specifically asked for pictures of any imperfections (which I found others that wouldn't have come from transport) but I let it go because I knew they wouldn't stand behind anything. First couple times I drove it I backed it out of the garage and it would make a popping noise. So I had it looked at when I got new tires put on it, keep in mind I had put less than 100 miles on it in 3 weeks because of weather and the tires and was told