ComplaintsforPlanet Fitness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 1, I was attempting to go to planet fitness in *******, when I received a notice that I had a 15 day outstanding balance from Planet Fitness at my home gym in ******, *******. I have not received any notice of outstanding balances, my bank account balance has sufficient funds, and I received NO notice that there was any issue with payment from planet fitness. I attempted to call the ****** location 8 times during business hours, received no call back, and there was no ability to leave a message or reach a manager. I called the corporate office and was directed to an ethics compliant that couldnt help resolve the issue. I attempted to log into my account to resolve it, and my DOB and zip code are not showing up so Im blocked from logging in because it says theres an error each attempt I make. I attempted again to call my home club to resolve, per instructions by PF website, with no call back and no staff available during business hours. My gym in GA was locked out of resolving the issue. Please resolve this Immediately, or at least have someone call me to resolve. Theres no reason that my account should not be deducted from like it has every month. There have been no changes to my Billing- either way- an alert that this was going on would have been nice, before just randomly having it show up I had a 15 day outstanding balance. Not ok!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.